LoyaltyPlus
FEBRUARY 7, 2022
Globally, 75% of consumers surveyed admitted to favouring brands that offer rewards. And with the same research highlighting that 65% of a company’s business come from existing customers, the need to embrace loyalty as an enabler for growth cannot be ignored. The pandemic has forced organisations to rethink their relationships with customers with traditional tactics no longer sufficient.
Steve DiGioia
FEBRUARY 7, 2022
There’s always that one employee who refuses to follow directions. It seems that no matter how many times you talk to him, he continues to “forget” to do what he’s told or at worst, intentionally refuses to do it. So, what do you do with an employee like this? Sure, we can give him a kick in the rear and show him the door, but you never want to lose an otherwise half-decent employee if you can help it.
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IntouchInsight
FEBRUARY 7, 2022
Over decades of managing mystery shopping programs we've seen time and time again that the overall success of a program hinges on the initial design. We've worked with brands across countless industries and, while specifics vary, the initial steps to launching a mystery shopping program are the same.
Alida
FEBRUARY 7, 2022
By Nicolas Darveau-Garneau, Chief Growth and Strategy Officer at Coveo, former Chief Evangelist at Google, and Alida board member.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Bill Quiseng
FEBRUARY 7, 2022
Don’t serve to satisfy customers. Serve to WOW them. The customer does not “journey” sequentially over time, from start to finish. They journey emotionally with “ow” and “WOW moments” The more ow or WOW, the more emotional the moment, the more memorable the experience. The more ow, the more disgustingly memorable the experience, the more disloyal the customer.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
FEBRUARY 7, 2022
In 2020 there were an estimated 2.83 million people working in call centers across the United States according to Statista.com. These facilities are the backbone of numerous industries’ customer service operations which rely upon these call centers and call center agents to ensure their customers are receiving the best experience possible. In an industry that employs millions and is also responsible for handling sensitive information for millions, security and efficiency are extremely impo
Kapta Customer Success
FEBRUARY 7, 2022
For a business to be successful, you must be willing to make continuous updates and improvements where necessary. More importantly, you should always be focused on your customers and how you can improve their experience with your brand and products or services. This starts with tracking your churn rate versus customer retention and running churn analysis to discover what's causing customers to go to the competition — and change it.
Kustomer
FEBRUARY 7, 2022
Even during the best of times, businesses strive to be more efficient. There are always things to improve upon, always more customers to service, always proactive outreach to do. But when circumstances shift rapidly, and businesses are asked to do more with less, it brings to light the importance of efficiency in customer service. Kustomer surveyed over 150 customer service professionals to better understand how they are being impacted by the pandemic, how their business is adjusting as a result
Maru Group
FEBRUARY 7, 2022
By Mallory Salerno, Vice-President, Business Development, Maru/Matchbox | February 7, 2022. The seamless experience of BNPL solutions has contributed to their exploding popularity. The global market continues to put extreme pressure on financial institutions to develop faster, smarter, more personalized payment solutions. However, traditional financial institutions and lenders continue to fall short by failing to provide a frictionless customer experience.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
My Customer
FEBRUARY 7, 2022
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 8th Feb 2022. By Rhys Fisher Editorial Assistant.
Cyara
FEBRUARY 7, 2022
Show Customers You're Really Listening. Nobody wants to be the one who’s blindsided when a relationship doesn’t work out. “I thought it was going so w ell!” you say. “We talk all the time. You never complain. You say yes to every thing, so I thought it was smooth sailing!”. Not so, says your soon-to-be-ex partner. “You don’t listen to me. You never ask what I want to do or what I like.
Topdown
FEBRUARY 7, 2022
Business and technology found a partnership unlike any other a long, long time ago in a world not so far away. Today, that intersection has evolved into a sprawling jungle of technological advancements made year after year. There have been some major milestones made in the way of propelling business, and society, forward with technology. In our modern world, nearly everyone holds a smartphone, and over the last year specifically, the digital age was drastically accelerated.
Survicate
FEBRUARY 7, 2022
The post How Packhelp Mastered Customer Feedback to Become a Custom Packaging Leader appeared first on Survicate.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking. In broader terms, customers can interact with their favorite brands using this technology.
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? How to determine strategy and plan for your business is something all business owners grapple with. The first question you should be asking is ‘Why?’ Asking ‘why?’ has become a key process for business owners.
CustomerSuccessBox
FEBRUARY 7, 2022
Regardless of whether it is a product or a service, it ultimately depends on what the customer’s needs are. If the businesses focus on giving an excellent customer experience , it surely leads to the profits they desire. When you know this fact, providing an amazing experience becomes your top priority. And it calls for customer success software which is a higher version of customer relationship management software – CRM, that is curated to gauge specific goals of driving success, an
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? The first question you should be asking is ‘why?’ Asking ‘why?’ has become a key process for business owners. It has been made popular by Simon Sinek’s book ‘Start with Why’ In his book ‘Start with Why’, Simon Sinek explains the importance of understanding the purpose behind your business as ultimately that is why p
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Uplight
FEBRUARY 7, 2022
Time-of-use (TOU) can be a powerful tool to incentivize load-shift from peak to off-peak time periods, reduce cross-subsidies, and empower customers to better manage their energy bills. However, transitioning customers to a new Time-of-Use rate, whether it be opt-in or opt-out, is a hurdle all on its own. Once a customer enrolls in a TOU Read More. The post How Utilities Can Ensure New Rate Success appeared first on Uplight.
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? The first question you should be asking is ‘why?’ Asking ‘why?’ has become a key process for business owners. It has been made popular by Simon Sinek’s book ‘Start with Why’ In his book ‘Start with Why’, Simon Sinek explains the importance of understanding the purpose behind your business as ultimately that is why p
inSided
FEBRUARY 7, 2022
Welcome to another week of Burn the Churn ! This week, it's time to do some core work. And what sits at the core of any solid customer health model? Data. So let's make sure your CS team has the goods to be truly data-driven. Let's go! ?? (Not signed up for the challenge yet? Join here.) Data and technology are at the heart of Customer Success. It’s what allows you to quantify and measure what’s otherwise just gut instinct and guessing.
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? The first question you should be asking is ‘why?’ Asking ‘why?’ has become a key process for business owners. It has been made popular by Simon Sinek’s book ‘Start with Why’ In his book ‘Start with Why’, Simon Sinek explains the importance of understanding the purpose behind your business as ultimately that is why p
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Perkville
FEBRUARY 7, 2022
We researched the referral offers for hundreds of businesses using Perkville to identify what types of offers are most common and which offers convert the best.
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? The first question you should be asking is ‘why?’ Asking ‘why?’ has become a key process for business owners. It has been made popular by Simon Sinek’s book ‘Start with Why’ In his book ‘Start with Why’, Simon Sinek explains the importance of understanding the purpose behind your business as ultimately that is why p
Perkville
FEBRUARY 7, 2022
Learn how your employees can help market your rewards program to customers. Just a few simple tips you can use tomorrow!
Pretium Solutions
FEBRUARY 7, 2022
How do you identify what your successful business should look like? What goals and targets should you set for your business this year? The first question you should be asking is ‘why?’ Asking ‘why?’ has become a key process for business owners. It has been made popular by Simon Sinek’s book ‘Start with Why’ In his book ‘Start with Why’, Simon Sinek explains the importance of understanding the purpose behind your business as ultimately that is why p
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 7, 2022
As I worked to develop guidance around AIOps, I soon found that other commonly used terms were equally confusing to people in our industry. How is it that an industry with so many highly educated professionals can have so many problems with words? The latest IT linguistics conundrum is “observability.” While developing my AIOps reference […].
SmartKarrot
FEBRUARY 7, 2022
Role: Senior Customer Success Manager Location: New York, NY, US (Hybrid) Organization: Recapped As a Senior Customer Success Manager, you will be collaborating with Sales to successfully onboard new customers. Support and enable existing users by answering questions, demoing the product, and being an available resource. Personally tailor workflows and templates for customers to leverage Recapped in new and exciting ways.
Forrester's Customer Insights
FEBRUARY 7, 2022
Brands Thrive In The Pandemic’s Aftershock In 2020, companies braced for upheaval, navigating a century-defining pandemic through a fog of uncertainty. What followed in 2021 was a series of aftershocks: a tumultuous year of vaccines and variants, hope, and despair that shredded any semblance of normalcy. In an incredibly challenging year, these brands exemplified the […].
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