Steve DiGioia

MAY 27, 2019

Be prepared; that’s their motto. Be prepared with a rope when you’re hiking, or with a first aid kit and canteen when out in the woods. That’s the stuff they taught us when I was a scout many years ago. But their motto really stands for “always in a state of readiness in mind and body to do your DUTY” We customer service leaders can learn from their motto because there are at least 33 ways the Boy Scouts can improve your customer service.

Customer Service 184

Customer Service Policies Customers Training 184

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. (Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer lo

Customer Journeys 103

Customer Journeys Customer Service Employee Engagement Exercises 103

Wired and Dangerous

MAY 27, 2019

Yesterday we celebrated Memorial Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran. Several years ago Logan Graves posted the “Rules of Combat” out on his website.

Customer Service 70

Customer Service Innovation Travel Study 70

RapportBoost

MAY 27, 2019

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries. Saving pre-formulated responses allow live chat agents to shorten response times, cut down on repetitive typing, and prevent sneaky typos that arise in tandem with chat volume. Chat scripts, or canned responses, help companies ensure quality control, implement precise language for optimal results, and increase customer happiness.

e-support 80

e-support Return on Investment Customer Satisfaction Chatbots 80

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Survicate

MAY 27, 2019

The post Paige Arnof-Fenn Talks about Understanding Customers During Economic Instability appeared first on Survicate.

Customers 76

Customers 76

The DiJulius Group

MAY 27, 2019

This guest article is brought to you by Robert Stevenson, speaker at the 2019 Customer Service Revolution. Companies spend millions of dollars in advertising trying to attract a customer only to run them off by saying the wrong words. It seems that on a daily basis I will reach some company on the phone and hear. Read Full Article. The post Words Customers Don’t Want to Hear appeared first on The DiJulius Group.

Advertising 48

Advertising Groups Customers Customer Service 48

Happy or Not

MAY 27, 2019

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […] The post HappyOrNot Launches New Live Sharing Feature appeared first on HappyOrNot.

Customer Experience 52

Customer Experience Customers 52

Advantage Communications

MAY 27, 2019

The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be able to implement customer service strategies that delight your customers at every stage of the journey. This is far from easy, and that’s why many turn to the expertise of an outsourced call center.

Call Center 45

Call Center Customer Service Customer Service Strategies Strategy 45

inSided

MAY 27, 2019

When it comes to building a successful product there are a seemingly endless amount of challenges. What features should be prioritized? How does functionality impact the user experience? What iterations will give the best results? Perhaps most importantly, who is best placed to provide these answers? The truth is, harnessing a customer-centric relationship with your users is the most effective way to get to the bottom of these questions, improve your product and ultimately deliver for the custom

Customer Centricity 45

Customer Centricity User Experience Customer Experience How To 45

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Playvox

MAY 27, 2019

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” - Jack Welch (General Electric former CEO).

Competitive Advantage 45

Competitive Advantage Management Culture 45

Feedb

MAY 27, 2019

If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb automations as a condition. So now you can apply actions only to triggers that have or don’t have a specific class, like requesting only feedback from invoices with class X or avoiding the ones with class Y.

Feedback 40

Feedback Examples Marketing 40

Fox Metrics

MAY 27, 2019

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing! As a matter of fact, it is more or less a quintessential marketing norm these days that every.

Marketing 40

Marketing Retail Tips Strategy 40

CCO Council

MAY 27, 2019

Gartner says that reducing customer effort can reduce costs by 37% and induce customers to spend 88% more. How many of you are focused on achieving these kinds of business results? As a B2B seller, how much of a priority is reducing your customers’ effort and making it easier to do business with? As a B2B buyer, how important is it that your suppliers reduce your effort to purchase from them?

Measurement 40

Measurement Loyalty Chief Customer Officer B2B 40

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Fox Metrics

MAY 27, 2019

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing! As a matter of fact, it is more or less a quintessential marketing norm these days that every.

Marketing 40

Marketing Retail Tips Strategy 40

Optimove

MAY 27, 2019

Watch the webinar. Learn how to transform data insights into action! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me. “Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. We are very impressed with the results generated by this unlimited targeting power!

How To 40

How To CRM Customer Centricity Customer Retention 40

NetBase

MAY 27, 2019

Every holiday is an opportunity for brands to shine, but holidays can also be a little stressful. Every high impact opportunity online is fraught with social misstep potential , particularly if brands aren’t sensitive to cultural and social norms and aren’t paying close attention to real-time sentiment. The way to approach each holiday is decidedly different – and we’re here to help you not step in it!

Analysis 40

Analysis Study Brands Banking 40

CSM Magazine

MAY 27, 2019

When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach. These days it’s not a matter of if, but when it is going to happen. And instead of being paralysed by fear, companies need to take action to prevent a worst-case scenario. Semafone’s new Data Security in Practice report combines advice from the company’s own experts with those of a number of its customers to provide some practical steps that can be taken to creat

Data 40

Data Banking Social Media Software 40

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Confirmit

MAY 27, 2019

The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations. We sometimes forget, though, that it’s not the “company” delivering the experience to the customer, it’s the company’s employees.

Call Center 40

Call Center Hotels Conference Travel 40

John Paul

MAY 27, 2019

For the 3rd consecutive year, John Paul is proud to be an official partner of VivaTech, Europe’s largest celebration of innovation! [link]. As the official concierge for the event, John Paul pampered 1,500 VIPs and speakers and fulfilled all their requests in the VIP Lounge. In addition, Olivier Larigaldie, John Paul CEO, spoke alongside David Schotkosky, Toyota Financial Services CEO at the ACCOR stand.

Conference 40

Conference Financial Innovation Groups 40

Fox Metrics

MAY 27, 2019

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing! As a matter of fact, it is more or less a quintessential marketing norm these days that every.

Marketing 40

Marketing Retail Tips Strategy 40

Optimove

MAY 27, 2019

The post Going from Insights to Action appeared first on Optimove.

40

40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Enalyzer

MAY 27, 2019

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration. Insight. We all work with data, Enalyzer allows you to turn that data into insight.

Report 40

Report Survey Consulting Culture 40

Enalyzer

MAY 27, 2019

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration. Insight. We all work with data, Enalyzer allows you to turn that data into insight.

Report 40

Report Survey Consulting Culture 40