InMoment XI
APRIL 18, 2017
There’s tremendous power in customers advocating for your brand via “word of mouse,” and many companies are wondering how to harness the customer feedback collected through surveys to bolster their company’s online presence. Here are two key guidelines to ensure authenticity and trust: Always ask respondents if they want their comments to be posted on.
Michelli Experience
APRIL 18, 2017
I was going to write a blog about all the missteps involved in the United Airlines customer experience disaster. Then I started seeing an “abundance of critics” rushing out of the woodworks – some of whom clearly have never tried to help a company strike a balance between customer needs and profitability. With all this angst about the state of United’s customer experience and the doomsday reporting about the “fatally flawed” nature of air travel in general, I was reminded of that classic l
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InMoment XI
APRIL 18, 2017
There’s tremendous power in customers advocating for your brand via “word of mouse,” and many companies are wondering how to harness the customer feedback collected through surveys to bolster their company’s online presence. Here are two key guidelines to ensure authenticity and trust: Always ask respondents if they want their comments to be posted on.
BlueOcean
APRIL 18, 2017
Running a successful strategic sourcing process for high value services like outsourced customer service is a complex undertaking. The process extends from building and running an RFP competition, through delicate negotiations, and right down to crafting the service level agreement. The senior strategic sourcing professional must be an expert in not only his or her own field of supply chain, but also an expert in the stakeholder’s and supplier’s businesses as well.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Experience Matters
APRIL 18, 2017
Temkin Group has been doing large-scale consumer research for several years. As part of our ongoing studies, we track many consumer attitudes. To gauge the overall quality of life for the U.S. population, we created the Temkin Well-Being Index (TWBi) based on a few of those attitudinal elements. The TWBi is based on a survey […].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Beyond Philosophy
APRIL 18, 2017
Every company has ups and downs, but what if yours has had a few quarters of disappointing revenue? You might be thinking it’s time for a big marketing investment, but where would you focus your energy? A. On rewarding regular customers with promotions to keep them coming back. B. On improving the customer’s experience at the time of purchase. C. On providing comparison shoppers with rational reasons to choose your product over another one.
Michelli Experience
APRIL 18, 2017
I was going to write a blog about all the missteps involved in the United Airlines customer experience disaster. Then I started seeing an “abundance of critics” rushing out of the woodworks – some of whom clearly have never tried to help a company strike a balance between customer needs and profitability. With all this angst about the state of United’s customer experience and the doomsday reporting about the “fatally flawed” nature of air travel in general, I was reminded of that classic l
Uniphore
APRIL 18, 2017
If you are able to treat customers as individuals by personalizing their experiences, they will reward your dedication with loyalty of their own. Read More.
Wired and Dangerous
APRIL 18, 2017
Puzzles are fun…especially, on a rainy day when there’s no ballgame on television. Puzzles can be a great bonding experience for families. Putting a puzzle together has a lot of similarities with creating a great customer experience for today’s wired and dangerous customer. Putting a puzzle together begins by looking at the picture on the front of the puzzle box.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CustomerGauge
APRIL 18, 2017
CustomerGauge is extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS® best practice series interviews. James currently leads the Net Promoter Competitive Loyalty program at Hewlett Packard Enterprise Software. His official position is Master Strategist, leading multiple analytical projects, driving strategy and innovation, and providing intelligent business insight.
ShepHyken
APRIL 18, 2017
Amy Downs on How Customer Obsession Can Drive Your Bottom Line. Are you obsessing about taking care of your customers? If not, maybe you should! Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers. First Up: Shep Hyken’s opening comments focus on April being customer loyalty month.
Helen Dewdney
APRIL 18, 2017
A guest post by Ian Valentine. Currently, there are 115 ‘alternative education provider’ institutions for Higher Education in England and Wales, in addition to publicly funded colleges and universities. Unlike traditional universities, these institutions are not publicly funded., and between them they educate 52,000 students. Over the last 10 years, the majority of these institutions have opened as profit making enterprises.
Heart of the Customer
APRIL 18, 2017
Journey mapping is worthless without the organizational focus to improve. This article shares how the YMCA of the Greater Twin Cities used journey mapping to better retain their Millennial customers. The post YMCA Quirk’s Cover Story appeared first on Heart of the Customer.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Magellan Solutions
APRIL 18, 2017
Business expansion is always top of mind for the most ambitious and driven entrepreneurs. Whether they are managing a startup, SME or large corporation, expanding their operations is a common long-term goal. What stops many of these business owners from achieving this goal is lack of resources in terms of time, people, skills or finances. The good news is with the help of reputable BPO companies, you can still make it happen.
Influitive
APRIL 18, 2017
Over the last several years, the dramatic shift from brick and mortar stores to cloud service offerings has made programmers, developers, and engineers some of the most sought-after professionals on the planet. However, unlike many market segments, developers seem to live in their own world, with their own values. As such, they’re not as receptive.
Eptica
APRIL 18, 2017
Date: Tuesday, April 18, 2017 Author: Anne-Claire Bellec 3 jours de démos : retour sur notre première journée à Stratégie Clients en vidéo ! Published on: April 18, 2017. Author: Anne-Claire Bellec Tags: news produits Categories: news produits. Share this page on: Tweet.
LiveChat
APRIL 18, 2017
Most business owners don’t bother thinking about the difference between customer support and customer service. Even Google makes no difference between the terms. If you use Google to search for customer support, you’ll get results that include the term service, too. Some customer service experts will tell you to use the term you like. That’s an acceptable approach: it doesn’t matter how you call this department; just give your customers the service, care, and support they need.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Eptica
APRIL 18, 2017
Date: Tuesday, April 18, 2017 Author: Anne-Claire Bellec Publication de notre étude annuelle lors du salon Stratégie Clients ! Published on: April 18, 2017. Author: Anne-Claire Bellec Tags: news bonnes pratiques tendances et marchés IA Categories: news bonnes pratiques tendances et marchés IA. Share this page on: Tweet.
WorkOutLoud
APRIL 18, 2017
Why you might need to map the customer journey. Everyone’s been there. You get the call… your customer has decided to “move in a different direction.” You know what that means. To not put too fine a point on it, they just fired you. So, the conversation moves from some obligatory, futile attempt to persuade the customer not to move to eventually discussing how that relationship will wind down.
Eptica
APRIL 18, 2017
Date: Tuesday, April 18, 2017 [Vidéos] 3 jours de démos Eptica au salon Stratégie Clients. Published on: April 18, 2017. Author: Katy Le Tags: news produits Categories: news produits. Share this page on: Tweet.
Elevio
APRIL 18, 2017
From the start, it was clear that I was getting programmed by the engineers at elevio. I didn’t mind, I knew that I knew nothing and I knew that they knew that I knew nothing. This was my first full-time web development role! And so, on Feb 2 nd I was born again as a Javascript baby, chucked in a time capsule with a laptop and whooshed through Javascript time and space, starting from 2008.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CXApp
APRIL 18, 2017
There are currently around 4.8 billion mobile phone users around the world. By 2019, that number is projected to grow to over 5.07 billion. With mobile device usage increasing at hyper-speed, it is more important than ever for companies to be optimized for mobile.
West Monroe
APRIL 18, 2017
Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but often exceeding them.
Grade.us
APRIL 18, 2017
Do you remember the shame? The feeling of rejection inside you when others decide you’re not good enough? It’s something almost all of us go through. We all want to be part of the group. We all want to fit in. The ironic part is we’ve all rejected something – people, groups, experiences – you name it. Rejection is an inevitable part of life.
Brad Cleveland Blog
APRIL 18, 2017
The post Connecting Hiring, Training and Coaching appeared first on Brad Cleveland.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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