Optimove

JUNE 29, 2023

Why it Matters : Brands can gain actionable insights to cultivate customer loyalty and increase consumer spending. Plus, typically budget-conscious consumers are willing to invest more in educational needs, a significant increase compared to other shopping periods such as holidays, summer, and Mother’s Day.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

Beyond Philosophy

OCTOBER 12, 2017

To download the full report from Trendsource, please click here. A few things including these 3: An omnichannel approach. Ensure that you have an Omni channel approach, a socially responsible agenda, and plenty of online presence and you can attract them to your location—and attract profits to your bottom-line.

Omni-Channel 130

Omni-Channel Fashion Retail Multi-Channel 130

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

Retail 52

Retail Loyalty Survey Brands 52

CSM Magazine

APRIL 25, 2023

Secure, fast, payment solutions will be a key cornerstone for successful transactions that ensure customer loyalty and facilitate a healthy cashflow. To read the full findings and the latest report on PCI Compliance and Fraud Reduction download ContactBabel’s UK CC DMG 2023 Report. Rob Crutchington is Director of Encoded.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. It’s time for omnichannel.

Data 131

Data Omni-Channel Effort Score Report 131

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 111

Consumers Survey Brands Marketing 111

ENGAGE.cx

MARCH 9, 2017

Part 2 – Creating Loyalty with Customer Experience and Location. Cross-channel Customer Experiences and Product Shopability. Click to download The New Loyalty 3 part series. Loyalty and the influence of Location. Without a doubt, location of all types has emerged as a new cornerstone to brand loyalty.

Omni-Channel 45

Omni-Channel Loyalty Measurement Brands 45

Optimove

MARCH 30, 2023

Trust is the cornerstone of loyalty. Another key finding is that omnichannel marketing is growing in importance for brands. It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Download your copy of the report. Download your copy of the report.

Consumers 94

Consumers Omni-Channel Retail Travel 94

Optimove

JUNE 22, 2020

Customer-centric retail brands looking to provide personalized customer experiences across all marketing channels know that it is crucial to test and optimize consistently. Using loyalty data to power customer retention and reactivation. Using Loyalty Data to Power Customer Retention and Reactivation. How’d they do it, you ask?

Customer Retention 52

Customer Retention Loyalty Data Loyalty Programs 52

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Customer Loyalty Statistics 2020 You Shouldn’t Miss.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Beyond Philosophy

MARCH 29, 2017

Omnichannel means at its foundation, integration. Therefore, an omnichannel strategy could also be called an integration plan. Furthermore, there are seven essential elements to your omnichannel approach that you can’t afford to forget. Measurement of performance for each channel that drives an effort for continuous improvement.

Omni-Channel 60

Omni-Channel Strategy Hotels Consulting 60

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

Team Support

NOVEMBER 30, 2023

In fact, 79% of businesses claim that offering live chat features has had a positive impact on sales, revenue, and customer loyalty. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today.

Omni-Channel 40

Omni-Channel Customer Service How To eBook 40

Comm100

JANUARY 14, 2016

Nevertheless, if your aim is to ultimately increase brand loyalty, customer satisfaction, and sales revenues, then it is crucial for you to first improve the quality and efficiency of your company’s customer service and sales support. Free Download] How to Create a Dynamic Live Chat Strategy. Download Now.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

NICE inContact

DECEMBER 17, 2018

Poor customer experience threatens recurring revenue and customer loyalty, while consistently high quality experiences can transform lukewarm customers into full-blown brand advocates. At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Download all 3 reports. [i]

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

LiveChat

OCTOBER 31, 2019

4 automation strategies to improve customer loyalty. Using the data, identify customers that make repeat purchases and/or regularly download, share, and comment on your content. The post 4 Automation Strategies to Earn Your Customer’s Loyalty appeared first on LiveChat. Marketing automation. Welcome programs.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

NICE inContact

AUGUST 16, 2019

The numbers say it all: digital channels are real and relevant, and customer experience is central to company growth. As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. And for even more key learnings, leverage our webinar replay.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. These figures align with our 2023 Summer Shopping Survey findings, where 40% of consumers reported shopping across both channels. The solution?

Consumers 98

Consumers Omni-Channel Retail Survey 98

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

Kitewheel

JUNE 20, 2019

Especially when it comes to growth journeys – those that focus on repeating behaviors and long-term customer loyalty. While enterprise businesses continue to be the dominant source of new projects, SMB and Mid-Market businesses are beginning to adopt the technology and techniques to deliver real-time omni-channel journeys.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

Optimove

SEPTEMBER 25, 2023

Optimizing Mobile Marketing Strategy for Customer Loyalty: A Journey Orchestrated with the Customer Given that smartphones have become an integral part of our daily lives, brands have a remarkable opportunity to leverage their mobile marketing strategy to cultivate customer loyalty.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

CSM Magazine

MAY 22, 2018

Brands are failing to create the positive, emotive experiences that drive customer loyalty. This supports research from the Aberdeen Group, which found that companies that excel in engaging customers across channels can retain nearly three times as much business as those without an omni-channel strategy.

Poor Customer Service 53

Poor Customer Service Omni-Channel Consumers Customer Service 53

NICE inContact

AUGUST 16, 2019

The numbers say it all: digital channels are real and relevant, and customer experience is central to company growth. As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. And for even more key learnings, leverage our webinar replay.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

Beyond Philosophy

DECEMBER 12, 2016

A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Loyalty Programs with special promotional offers ; these incentives influence 93% of customers to sign up. It doesn’t feel exclusive.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Digital channels are absolutely critical when designing your customer experience. Remember: Be mobile-ready. Conclusion.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Bold360

JULY 13, 2017

Multichannel and omnichannel might be this decade’s buzzwords, but that doesn’t mean they aren’t also essential to success for both your business and customers. Makes an effort to put out specific content which caters to the strength of its channel. Gives a Collective Content Experience, between all of these channels.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

inQuba

JUNE 21, 2022

Stronger customer relationships are built, loyalty is strengthened and customers spend more when engagement is effective. inQuba has become the first company to offer a fully integrated WhatsApp and SMS omni-channel journey solution, ensuring seamless and positive customer experiences. Download this buyers’ guide now.

Omni-Channel 52

Omni-Channel Retail Telecommunications Banking 52

Alliance by IFS

OCTOBER 17, 2019

In a recent Aberdeen whitepaper, “ Maximize Consumer Loyalty & Consumer Spend With Hyper-personalization “ , Aberdeen surveyed 162 consumer brands around the world to discover the top challenges and best practices around their shopper experience management activities. Create omni-channel shopping experiences.

Omni-Channel 50

Omni-Channel Self Service ROI Customer Satisfaction 50

CSM Magazine

OCTOBER 12, 2023

Download CX Realities 2023 here. As customer behaviours and preferences continue to transform at speed, this latest edition is essential reading for all CX and contact centre leaders seeking to adapt their strategies and capabilities to the new era of customer engagement.

Groups 52

Groups Omni-Channel Customer Journeys Customer Engagement 52

Comm100

JANUARY 7, 2020

When companies provide the all-too-elusive frictionless, personalized, predictive and proactive experience, they build lasting loyalty and advocacy. Live chat has evolved considerably since this benchmark report first appeared four years ago, growing into a mature customer communication channel. Omnichannel is required.

Data 134

Data Chatbots Wait Times Effort Score 134

Natalie Petouhof

FEBRUARY 24, 2016

When a customer downloads and opts into the GameStop app on their smartphone, they will be able to interact in a whole new way with GameStop marketplace through the use of Azure. Ultimately, the customer and the salesperson can push the desired products to the point of sale (POS) system for order processing and payment.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Kayako

DECEMBER 20, 2018

Whether you’re selling products, services, digital downloads, or something else entirely, your customer experience can bring your business more sales and even more customers (along with many other benefits). If you show your customers that you care about their needs, you create customer loyalty which leads to retention and referrals.

Ecommerce 127

Ecommerce Strategy Customer Experience Omni-Channel 127

Optimove

AUGUST 5, 2021

Like most customer-centric organizations, John Hardy’s marketing team is determined to deliver customer-first experiences, industry-leading customer satisfaction, and nurture meaningful customer loyalty. John Hardy now delivers a customer-first omnichannel experience. Download the full case study here. The Solution.

CRM 98

CRM Marketing Omni-Channel Retail 98

Kustomer

NOVEMBER 2, 2022

In this blog, we’ll explore types of service expectations, from general expectations that remain the same, to important changes in what the modern customer expects, and the importance of a cohesive omnichannel strategy. Download Kustomer’s interactive report on the Modern Age of Customer Service Messaging to learn more.

Customer Service 98

Customer Service Omni-Channel Social Media Customer Expectations 98

Quadient

JULY 26, 2022

It’s also important to consider that channel preferences may vary based on the nationality of your audience or the generation of your audience. To learn more about managing the communication demands of different generations download a copy of our complimentary eBook: Managing the CX Demands of 5 Generations. ?. . Digital Channels.

Communication 52

Communication Social Media Omni-Channel Chatbots 52

Kustomer

FEBRUARY 5, 2020

Embrace Omnichannel and Break Down Silos. Another feature of conversational support is channel flexibility. In the same way, your teams need to provide omnichannel support for this type of asynchronous interaction. Don’t think it’s just “newer” channels like social media that need your attention, though.

Omni-Channel 52

Omni-Channel Fashion Social Media Contact Center 52

NICE inContact

MARCH 27, 2018

AI, Blended with Live Agents, Enables Contextual and Quick Omnichannel Interactions. Used correctly, it can empower agents to create the exceptional customer experiences and offer even more AI-attended channels for consumers to interact — driving greater loyalty and long-term revenue. Today, AI in the self-service space (e.g.,

Contact Center 137

Contact Center Self Service Study Omni-Channel 137