BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media Data Entertainment Groups 52

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Better protection against reputational threats.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 119

Social Media Customer Service Marketing eBook 119

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 112

Social Media Course Training Marketing 112

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. Analyzing your social media channels.

Social Media 56

Social Media How To Metrics ROI 56

Comm100

SEPTEMBER 1, 2016

Social media. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Although social media gives businesses an incredible amount of agility for customer care, it’s hard to please everybody.

Social Media 110

Social Media Brands Course Customer Care 110

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media Survey Marketing Analytics 56

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. AI analytics offers brands the precise insight they need to inform campaigns and competitor comparisons, and future social media marketing efforts too. Survey Report Shows C-suite Disconnect Between Social Analytics & ROI.

Social Media 53

Social Media Report Survey Marketing 53

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 46

Entertainment Social Media Report Industry 46

SurveySparrow

MARCH 19, 2024

Videos are naturally more engaging because people are visual. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media.

Video 95

Video Strategy Marketing Social Media 95

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 162

Contact Center Engagement Self Service Social Media 162

NetBase

NOVEMBER 25, 2019

Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. It’s all that and a bag of chips , be sure to download it today ! It’s all possible with next generation AI-powered social analytics on your side!

Social Media 52

Social Media Report Consumers Industry 52

NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media Report Industry Brands 40

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 40

Entertainment Social Media Report Industry 40

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact.

Social Media 59

Social Media How To Video Data 59

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. Unfortunately, achieving high engagement rates with ever-changing algorithms can be challenging. Table of contents What are social media algorithms? How do social media algorithms work?

Social Media 19

Social Media Video Sports Trends 19

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Download eBook. Compared to their engaged peers, disengaged agents are: 0 %.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

BirdEye

JUNE 21, 2023

But this takes a lot of time to create, engage, and manage the page. To boost engagement on Facebook, you need help and adding an admin is an important step in that process. Here are a few key reasons to have a dedicated Facebook administrator: Facebook admins can bring consistency in posting, engaging, and monitoring page activities.

Social Media 98

Social Media How To Management Groups 98

NetBase

NOVEMBER 25, 2019

Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. Most social analytics tools cannot make this claim – not honestly, at least! It’s all that and a bag of chips , be sure to download it today !

Social Media 52

Social Media Report Consumers Industry 52

Optimove

DECEMBER 29, 2022

But what many tend to overlook is re-engaging lapsed users. That’s a lot of users and a lot of potential revenue – so it pays to implement a robust re-engagement strategy and remind them just why they fell in love with your app in the first place. . 2 – Then make sure you’re targeting the right audience.

Engagement 52

Engagement Analytics Social Media Strategy 52

GetFeedback

DECEMBER 26, 2018

Respond to social media posts. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Customers are vocal over social media too.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Comm100

MARCH 13, 2023

The survey also asked students how they want to be engaged and supported during the pre-enrolment phase, ranking top support factors, preferred communication channels, and speed expectations. You can download the survey results for free below. Read more Report 1. An incredible 99% agreed that it is ‘at least somewhat important’. “I

Chatbots 187

Chatbots Survey Social Media Report 187

Lithium

JUNE 27, 2022

This social channel has exploded in use since 2020, with over 1 billion current users and growth unmatched by any other social media today. billion lifetime downloads globally. It’s possible that it’s been a recent challenge to understand how your brand could fit into this social engagement circus.

Analytics 52

Analytics Engagement Social Media Video 52

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Comm100

AUGUST 5, 2020

On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. Angry customers can even turn to social media to flame brands, harming the company’s image and impacting your bottom line. Free Omnichannel Customer Engagement. What not to do.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Video Brands Engagement 19

Feedback

DECEMBER 20, 2016

What is Customer Engagement? Customer engagement is used to describe the effect, reaction, connection, response, or experience of customers with one another or with a company or a brand. Simply put: understanding and driving customer engagement is essential to today’s way of doing business. Engagement Means Commitment.

Customer Engagement 100

Customer Engagement Engagement Social Media Feedback 100

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

Comm100

SEPTEMBER 14, 2022

With a smaller pool of students to draw from, many colleges and universities are struggling to engage with and attract students to their school. For most schools, it has become increasingly important to expand recruitment efforts and do more to engage with prospective students. Go big(ger) on social media.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52