SmartKarrot

JULY 28, 2022

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence.

Customer Success 19

Customer Success User Experience Roadmap Video 19

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. Put another way: You interface both with customers and colleagues, and you’re judged on both the product and the business. that keeps the fish fed.

Roadmap 59

Roadmap Government System User Experience 59

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge. You can use the user experience to fuel your decisions. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

SmartKarrot

MAY 16, 2022

Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Maintain a deep knowledge of industry, product, role in the market.

Customer Success 19

Customer Success Roadmap Metrics Customers 19

ShepHyken

MAY 9, 2023

Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer’s experience in mind. Use their feedback for marketing purposes, testimonials, and case studies. Leverage your promoters.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. User Behavior.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

AUGUST 14, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Customer Success. Customer Marketing.

Government 52

Government How To ROI Effort Score 52

Gainsight

NOVEMBER 16, 2021

User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Product-led growth roots your digital transformation in the user’s experience and keeps your moves grounded in your customers’ needs. .

Roadmap 52

Roadmap Analytics Social Media User Experience 52

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. We heard more customer success stories –.

Resources 52

Resources Innovation Roadmap Self Service 52

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Gainsight

JUNE 30, 2022

But there’s good news, too: every market downturn ultimately forces businesses to evolve in new directions and find new ways to drive technological and financial efficiency. Those learnings can evolve into an iterative process that feeds into your roadmap, enabling you to unblock users. That’s the bad news.

Roadmap 52

Roadmap Sales Customer relationships Strategy 52

Gainsight

NOVEMBER 10, 2021

One reason is that it fits perfectly into a SaaS market that has undergone a massive shift in recent years. There was a time when traditional sales or marketing strategies made sense for product growth. Back your product roadmap with data. Download your free copy of Product-Led Success: The Professional’s Handbook now.

Handbook 52

Handbook Roadmap ROI Strategy 52

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. A user already on the phone may want to launch a video session, but stay on the phone for their audio. Launch & Rollout.

Engagement 109

Engagement Self Service Video Culture 109

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies. However, SaaS success now hinges on your ability to drive long-term use.

User Experience 52

User Experience Roadmap Strategy Tips 52

Gainsight

OCTOBER 6, 2022

As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . Customer success managers (CSMs) who are keeping up with the times know that they need to forge alliances with their Product teams. But we didn’t stop there.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

Gainsight

NOVEMBER 16, 2021

It challenges the traditional sales and marketing funnel, where you cast a wide net and hope new leads will swirl down conversion paths to a sale. Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. Here are a few: It’s a better fit in the modern SaaS market.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

SEPTEMBER 30, 2022

SaaS is a hefty $152 billion market , partly because tech stacks are growing. However, not all SaaS companies know how their business customers use their products, let alone how to increase engagement to make customers more successful. What Is Product Experience? Three major impacts all companies should leverage.

e-support 52

e-support Roadmap Financial Survey 52

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. There can be no perfect product on the globe.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.

Customer Journeys 142

Customer Journeys Survey Effort Score NPS 142

ProProfs Chat

DECEMBER 17, 2021

In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. Modern marketers and customer success managers leverage in-app feedback tools as they eliminate the need for the users to leave the app for providing valuable feedback. .

Tools 52

Tools Feedback Roadmap Survey 52

Totango

JANUARY 26, 2021

Here are some of the most common reasons customers churn, along with solutions for each scenario. Poor Customer Fit. The path to churn can begin as early in your customer’s journey as the lead acquisition stage if your product is a mismatch for their needs. Change in Customer Goals. Dissatisfying User Experience.

Customer Retention 89

Customer Retention e-support Analysis Customers 89

Totango

SEPTEMBER 17, 2021

Number of users. What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. A freemium model provides a powerful marketing tool by giving you opportunities to build brand awareness. Informs Your Product Roadmap. Functionality. Consumption.

Customer Journeys 75

Customer Journeys Sales Loyalty User Experience 75

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Roadmap Analysis Customers 10

PeopleMetrics

FEBRUARY 26, 2018

You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience. How to get started? Don’t overcomplicate it.

NPS 96

NPS Net Promoter Score Company Feedback 96

ChurnZero

JULY 31, 2020

Plus, the platform goes the extra mile to understand the new user’s persona and extract relevant use cases: Image Source. As you can imagine, this kind of a detailed, concise, and transparent onboarding roadmap motivates users to complete the process instead of ‘abandoning’ it mid-way. ” – Accenture.

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Gainsight

OCTOBER 5, 2020

From a product development standpoint, customer feedback is vital. Yes, your product roadmap is designed with the company’s future vision in mind, but how do we know which problems we most want to solve unless we truly understand what those problems actually are? . The Classic One-Way Customer Feedback Process.

Feedback 52

Feedback Roadmap Social Media Tips 52

SmartKarrot

NOVEMBER 9, 2020

Role: Enterprise Customer Success Regional Director Location: Clearwater, FL, US Organization: KnowBe4 The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production.

Customer Success 10

Customer Success ROI Effort Score Roadmap 10

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? As the results show, most of our customers love our product design, its cleanliness, and its user experience.

Analysis 117

Analysis Feedback NPS Effort Score 117

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Successfully onboarding customers.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

Gainsight

JANUARY 30, 2023

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. Product experience starts and ends with facts, not speculation. The market is constantly evolving, so you don’t need to worry about getting the product experience “right” the first time. Life used to be predictable. Take TV, for example.

Self Service 52

Self Service e-support Survey NPS 52

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

West Monroe

JANUARY 18, 2023

And project-oriented conditions and structure seriously limit an organization’s ability to deliver killer products and services to customers, at speed and at scale—as well as quickly adapt to meet new market needs and customer requests. Is anything creating friction within the user experience?

Banking 52

Banking Innovation Self Service Government 52

Gainsight

SEPTEMBER 13, 2019

Long gone are the days when sales-led or marketing-led growth reigned supreme. Now, 80% of consumers prefer to do business with a company that offers personalization, making product experience intimacy vital to growth. Product-led growth uses this intimacy to drive user acquisition, expansion, and retention from the product itself.

Analytics 65

Analytics Sales Roadmap Exercises 65