ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Your user adoption journey starts long before users actually interact with your product or platform. Your roadmap can partially influence that.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Gainsight

OCTOBER 25, 2021

Here are a few key benefits of product feedback loops: Customer feedback can focus your priorities. If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle. You need to sort through and prioritize piles of feedback from employees, customers, and stakeholders. Customers feel valued.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data 52

Data Roadmap How To Tips 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

SmartKarrot

MAY 16, 2022

Manage client needs daily including but not limited to implementation, reporting, weekly / monthly meetings. Work with clients to add additional services or solutions to support their needs, including but not limited to designing Statements of Work, implementing, and helping to measure the success of the programs.

Customer Success 19

Customer Success Roadmap Metrics Measurement 19

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. Put another way: You interface both with customers and colleagues, and you’re judged on both the product and the business. that keeps the fish fed.

Roadmap 59

Roadmap Government System User Experience 59

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. We heard more customer success stories –.

Resources 52

Resources Innovation Roadmap Self Service 52

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Product growth dives into the user experience and uses product enhancements to lift satisfaction, increase referrals, drive upsells, and grow the product from the inside out.

User Experience 52

User Experience Roadmap Strategy Tips 52

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. A user already on the phone may want to launch a video session, but stay on the phone for their audio. Launch & Rollout.

Engagement 109

Engagement Self Service Video Culture 109

PeopleMetrics

FEBRUARY 26, 2018

Keep a finger on the pulse of your end-user experience. How can you empathetically listen to the end-users of your product if you do not have that live intelligence at your fingertips? End-user NPS feedback should be part and parcel with your software lifecycle management and product development process.

NPS 96

NPS Net Promoter Score Company Feedback 96

Gainsight

NOVEMBER 16, 2021

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. Understand the customer experience.

Tips 52

Tips Handbook Analytics User Experience 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Moreover, different segments of customers have different choices and preferences.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation. Apply here: [link].

Customer Success 10

Customer Success Roadmap Analysis Customers 10

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 Continuous Innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 Continuous Innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

SmartKarrot

NOVEMBER 9, 2020

Role: Enterprise Customer Success Regional Director Location: Clearwater, FL, US Organization: KnowBe4 The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production.

Customer Success 10

Customer Success ROI Effort Score Roadmap 10

SmartKarrot

JUNE 18, 2020

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products.

Customer Success 10

Customer Success Roadmap Customer Satisfaction Metrics 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Lead and mentor a team of passionate customer champions.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Totango

JANUARY 26, 2021

If you suspect churn derives from a gap between customer expectations and product performance, you can take several corrective steps, including: Train your sales representatives to manage customer expectations by being clear about what your product does and what it doesn’t do. Change in Customer Goals. Solutions.

Customer Retention 89

Customer Retention e-support Analysis Customers 89

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. A natural project manager.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

SmartKarrot

JANUARY 21, 2021

Managing these software solutions became important. The shift of many major companies to SaaS and cloud operations has made it important to manage them well. A SaaS product is an online software that users with a license have access to. Managing this encompasses a wide range of responsibilities. Screengrab from Google.

Management 11

Management Roadmap Metrics B2B 11

SmartKarrot

OCTOBER 7, 2020

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. There is a lot of learning and experiments going around in customer success. What is Customer Success?

Customer Success 10

Customer Success How To Roadmap Net Promoter Score 10

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Gainsight

SEPTEMBER 13, 2019

Now, 80% of consumers prefer to do business with a company that offers personalization, making product experience intimacy vital to growth. Product-led growth uses this intimacy to drive user acquisition, expansion, and retention from the product itself. A superior user experience. The result?

Analytics 65

Analytics Sales Roadmap Exercises 65

Solvvy

OCTOBER 25, 2022

Your business’s customer satisfaction index (CSI) uses scores on different aspects of your operation and combines them into an index that allows you to monitor overall customer satisfaction. CSI will also reveal which areas of your operation impact customer satisfaction and, therefore, which you should focus on.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

SurveySensum

OCTOBER 5, 2020

Also, going forward, I’ll share some greater insights I gathered in a conversation with Yanira Sesniak , VP of Customer Success at IngeniousIO. Let’s start by understanding a typical B2B SaaS customer journey with an example. Click here to know more about the customer journey . CES Survey.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

Gainsight

MARCH 7, 2019

While at SaaStr, I noticed a common theme—and it’s something I’m really excited about: If you want to build a better product, you need to actively seek out what your users find valuable. So many departments and voices are involved in user experience these days and each has their own goals and needs. This is nothing new.

Customer Centricity 49

Customer Centricity Feedback Social Media Roadmap 49