SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Represent the customer during product development.

Customer Success 19

Customer Success e-support Roadmap Customer Satisfaction 19

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Let’s take a look at 5 ways to accelerate results that your customers and investors will both reward: Customer Service — resolve to prevent recurrence of issues. Investors want retained customers.

Customer Experience 81

Customer Experience Customer Journeys Roadmap Customers 81

One Millimeter Mindset

AUGUST 22, 2018

Self bias is a powerful force in how we acquire, serve and retain our customers. Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Begin building strong relationships with key customer contacts.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

CSM Magazine

JULY 11, 2023

If you aspire to become a successful product manager, this article provides valuable advice and insights to help you navigate this dynamic and rewarding career path. Develop a Strong Understanding of Your Market and Customers Successful product managers have a deep understanding of their target market and customers.

Management 40

Management Roadmap Trends Communication 40

SmartKarrot

FEBRUARY 3, 2021

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Work closely with Sales on opportunities to grow your customers.

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

ECXO

OCTOBER 5, 2023

Explore These Amazing Learning Opportunities for Your Organization.​ The best training in the world of Customer Experience is now available at ECXO. For more information, please email success@ClearAction.com with any questions or to request a conversation.

ROI 52

ROI Video Government Leadership 52

SmartKarrot

JULY 19, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 3

Customer Success Roadmap Training Customers 3

SmartKarrot

MARCH 16, 2022

Role: Senior Director, Customer Success Location: Remote, California, United States Organization: Acre As a Senior Director of Customer Success, you will direct and support a team to manage a portfolio of clients, actively working to ensure they are generating the maximum value from the Higg tools and services.

Customer Success 3

Customer Success Roadmap Customers Management 3

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Understanding Account Mining At its core, account mining is about growing business with existing customers. What is also important is to understand customer personas.

Customer Journeys 10

Customer Journeys Strategy Feedback Training 10

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. There are three foundational areas of CS where I see teams miss the mark: customer segmentation, journey mapping, and team structure design. You might have customers who are more tech-savvy than others.

Customer Journeys 97

Customer Journeys Customer Success Touchpoint Financial 97

Gainsight

MAY 7, 2019

So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. The Development Factory team helps people develop and launch custom software products by providing them with temporary teams, expert advice, and product delivery methods.

Industry 49

Industry Conference Consulting Software 49

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. or a more detailed query, each question is a step towards understanding what makes your customers tick.

Survey 139

Survey Customer Service Strategy Effort Score 139

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. There are three foundational areas of CS where I see teams miss the mark: customer segmentation, journey mapping, and team structure design. You might have customers who are more tech-savvy than others.

Customer Journeys 59

Customer Journeys Customer Success Touchpoint Financial 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

MAY 27, 2020

Account management often has to be customer-centric and Richardson’s Prosperous Account Strategy Program hits the nail on its head. It talks about identifying the priority customers, capturing and analyzing important information from those accounts. Richardson’s Prosperous Account Strategy Training Program .

Training 10

Training Resources Management Groups 10

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 1 Customer Success Manager (CSM) Certification. The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2

Training 10

Training Customer Success Course Roadmap 10

Gainsight

NOVEMBER 18, 2019

After months trying to convince colleagues, “Let’s do it right this time,” finally, everyone agrees to invest in a cross-functional B2B customer experience effort. Post-it notes are everywhere, laying out our customer journey map. The reality is, B2B customer journey mapping is uniquely tough. But then… nothing happens.

Customer Journeys 9

Customer Journeys B2B Touchpoint NPS 9

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. They also asked a lot of eye-opening questions — both about the current state of customer testing and what’s in store for the future.

Roadmap 72

Roadmap Conference Engagement Feedback 72

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

CCO Council

OCTOBER 2, 2019

A good friend and colleague, Anne Bowman, commented on a recent article saying, “We need to create human versions of WD-40” to lubricate away the friction between our company and our customers. Friction between you and your customers can ruin the relationship no matter how invested you both are in working together.

Effort Score 40

Effort Score Chief Customer Officer Metrics Roadmap 40

Alida

NOVEMBER 8, 2017

The role of chief content officer is becoming increasingly important as organizations seek to unify goals, deliver valued customer experiences and accelerate change. But putting customers at the forefront of strategic decision-making isn’t always easy. It’s simple; we are nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. As the leaders of Customer Success and Product Experience, we at Gainsight feel an obligation to the executives, customers, and the industry as a whole.

Leadership 59

Leadership Groups Customer Success Hotels 59

SmartKarrot

MARCH 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Presto As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with the customers. Influence and educate customers to align them on best practices.

Customer Success 3

Customer Success Roadmap Customers Sales 3