InMoment XI
APRIL 25, 2024
Why Reputation Management Matters in the Financial Service Industry? To gain this trust, it is now more important than ever for financial services institutions to implement strong online reputation management initiatives. This will foster trust among clients and stakeholders.
Comm100
APRIL 10, 2024
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. An uptick in brand loyalty, something that makes the $323 billion spent yearly on loyalty management worth it. But how is this accomplished, exactly?
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InMoment XI
SEPTEMBER 21, 2023
Online reputation management is the process of actively monitoring and influencing the way your business is perceived by your customers and the general public. This team should ideally consist of individuals with expertise in social media management, customer service, and public relations.
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. Only with Comm100 can you achieve this balance.
Speaker: Vicki Brackett, Author and COO of Sinousia
These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. Simple ways to increase the leadership mindset in your employees.
InMoment XI
MARCH 27, 2024
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor.
InMoment XI
OCTOBER 31, 2023
In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. Is your business ready to outsource?
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. 4th Edition State of the Connected Customer
In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. By the end of this webinar, you will know: What drives buying decisions.
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This comprehensive collection of templates and practical guides will help CX leaders make the most of customer service automation with AI. If you’re starting from scratch with no automation in place at all, use this toolkit as a foundation.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
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