Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers.

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

MARCH 20, 2017

(HDI) Sometimes, when things go wrong, when you are to blame for a problem, or when a customer is rightfully aggrieved, all you can offer is an apology, so you really must learn to do it right. Here are three tips for writing a heartfelt apology to a customer. COLLOQUY) The devices are consumers’ constant companion.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

APRIL 3, 2017

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

AUGUST 15, 2016

4 Tips for Delivering a Richer Customer Experience by Tara Sporrer. Multichannel Merchant) Here are 4 tips for delivering a richer experience this summer so you can catch online customers in the buying mood before they head off to sunnier pursuits. Interesting read! For information contact or www.hyken.com.

Customer Service 48

Customer Service Social Media Chatbots Tips 48

ShepHyken

DECEMBER 24, 2018

Future CX: Tips for 2019 digital marketing success by Stuart Banbery. CustomerThink) Creating powerful online customer experiences and marketing ROI by harnessing emotional connections with customers is key and here are some key take-outs for everyone to consider for 2019 success. Follow on Twitter: @Hyken.

e-support 91

e-support Customer Service Loyalty Data 91

ShepHyken

FEBRUARY 6, 2017

My Comment: Customer advocacy is powerful. Customers who are willing to recommend you to their friends and colleagues are your best marketing. This article has eleven “data drive” reasons customer advocacy is important and seven tips on how to increase advocacy. There is something here for everyone.

Customer Service 48

Customer Service Social Media Loyalty Tips 48

ShepHyken

AUGUST 1, 2016

AllBusiness) Social media is an invaluable tool to help market your brand, but what good is it without a target audience? There are plenty of unique ways to engage your community and boost your social following, each of which helps customers get to know the names and faces behind your brand and stay loyal to your product or service.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

NOVEMBER 21, 2016

My Comment: Buffer has shared their insights on the current and future state of social media marketing. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. 7 Tips For Fostering Loyalty In Your Customers by Sophie Andrews. Follow on Twitter: @Hyken.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

ShepHyken

AUGUST 7, 2017

Customer service and experience are more important than ever, and that is a trend that will continue. LinkedIn) So the first question you might be asking is: what in the world is a cheese monger and what could they possibly teach me about retail, marketing and customer experience? Turns out: a lot. by Neal Dlin.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

ShepHyken

MAY 1, 2017

My Comment: If you’ve been following me at all you know I’m a huge fan of social media customer care. 3 Tips for Successful Social Customer Service by Krysta Gahagen. Customer Experience is the New Marketing and Customer Experiences are the New Brand by Brian Solis.

Customer Service 84

Customer Service Social Media Retail Transportation 84

ShepHyken

OCTOBER 21, 2019

This article has one of my favorite stats, which is how companies focused on CX not only substantially outperformed the market, but also outperform CX laggards by almost three times! Top 6 Customer Experience (CX) Strategy Tips for 2020 by Raj Roy. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service eBook B2B CRM 79

ShepHyken

JANUARY 15, 2018

Making Customer Experience Your Marketing and Sales Magnet by Chuck Sykes. CustomerThink) The takeover is complete: The customer is in control and customer experience now reigns supreme over the business universe. My Comment: A few years ago people were saying, “Customer service is the new marketing.”

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

AUGUST 29, 2016

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0