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Infographic: For horror, press 1: The IVR that ate CX

Vonage

AI is the top trend among CIOs in 2019, and 80 percent of organizations want to use chatbots by 2020, according to Gartner – even as customers clamor for more human contact. Companies and customers are on two wildly divergent courses when it comes to CX, and the result is decreased customer satisfaction, wasted investment and lost revenues.

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Improving Employee Engagement Boosts Customer Experience [Infographic]

Ecrion

Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? No matter the industry, customer satisfaction is deeply connected to greater employee satisfaction.

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Infographic – AR in Customer Service

TechSee

With 40% of consumers choosing to receive setup instructions on their mobile device and 71% preferring visual guidance self-installation methods, providing AR-based self-service will clearly enhance customer self service efficiency and customer satisfaction. Is your organization positioned for success?

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5 Call Center Customer Satisfaction Survey Templates That Get Results

Talkdesk

Building Customer Satisfaction Surveys In the modern call center or cloud contact center, analytics provide much of the data that drive business decisions around improving customer satisfaction.

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U-Analyze

Uniphore

This infographic illustrates how U-Analyze: Increases customer satisfaction and reduces churn Improves agent engagement and sales performance Saves time spent on calls and in after-call work Simplifies compliance and quality control .

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U-Analyze

Uniphore

This infographic illustrates how U-Analyze: Increases customer satisfaction and reduces churn Improves agent engagement and sales performance Saves time spent on calls and in after-call work Simplifies compliance and quality control .

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Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Alliance by IFS

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. . 50% of organizations claim customers will demand outcome-based service contracts within the next two years.