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Improving Employee Engagement Boosts Customer Experience [Infographic]

Ecrion

Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? No matter the industry, customer satisfaction is deeply connected to greater employee satisfaction.

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Infographic – AR in Customer Service

TechSee

With 40% of consumers choosing to receive setup instructions on their mobile device and 71% preferring visual guidance self-installation methods, providing AR-based self-service will clearly enhance customer self service efficiency and customer satisfaction. Is your organization positioned for success?

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Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Alliance by IFS

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. . 50% of organizations claim customers will demand outcome-based service contracts within the next two years.

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Guest Blog: [Infographic] How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience

ShepHyken

This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial intelligence and data to provide customers with the experiences they want. 44% of customers are frustrated when companies fail to deliver relevant, personalized shopping experiences.

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Top 15 Mistakes Made By Customer Service Professionals (Infographic)

Provide Support

Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. So what are the most common mistakes made by customer service professionals? Is your customer support team guilty of any of them?

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Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Alliance by IFS

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. 50% of organizations claim customers will demand outcome-based service contracts within the next two years.

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Infographic: 5 Ways To Boost Sales of a Brick and Mortar Retailer

Opinionator

Infographic – How to Boost Sales of a Brick and Mortar Retailer. This article and the infographic below share some ideas on how to increase traffic and acquire new customers, And then make sure these new customers remain loyal, by providing excellent service. Share this Infographic On Your Site. </p><br