One Millimeter Mindset

APRIL 8, 2019

Engage me to present a Storytelling for STEM Professionals and Left Brain Thinkers speaking program. . Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating!

Communication 75

Communication Employee Experience Customer Retention Sales 75

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 56

Customer Experience Sports Innovation Feedback 56

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Engage me to present a One Millimeter Mindset program! In Chapter 2 of my book, Do YOU Mean Business? Get to where you need to go, together. One millimeter at a time. Contact me here.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Very often, these are the people who will take your teams, and your deliverables, from good enough to remarkable. Do you know who they are? And then, do you know what to do next? Delivered virtually or in-person. Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 89

Course Industry Communication Tools 89

ClearAction

NOVEMBER 4, 2020

The human-to-human (H2H) emphasis of brands in the early days of stay-at-home was overdue: “Prior to the pandemic, PwC’s customer intelligence series found that 59% of people believe that companies have lost touch with the human element by focusing too much on technology.” This established our 4 Customer Commitments.

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Employee Experience 74

Employee Experience Meeting Communication Customer Experience 74

One Millimeter Mindset

DECEMBER 8, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can evolve into an innovator? Take these next steps. Planning your next team, corporate or association meeting? Delivered virtually or in-person.

Innovation 115

Innovation Leadership Meeting Groups 115

ShepHyken

AUGUST 14, 2023

How to Use SEO and CX for Better Organic Performance by Veruska Anconitano (Search Engine Land) A well-optimized website attracts more traffic, and a positive customer experience ensures that the traffic converts into loyal customers. SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return.

Customer Service 12

Customer Service Self Service Customer Retention Ecommerce 12

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! When you are managing teams for innovation, everyone focuses on creating better and better solutions. Let’s take these next steps forward, together. Contact me here.

Innovation 91

Innovation Management Leadership Meeting 91

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She recently wrote the book on customer understanding ! Adrian Swinscoe. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

FEBRUARY 13, 2019

A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Leadership 63

Leadership Guidelines Meeting Engagement 63

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Exercises 114

Exercises Communication Measurement Tools 114

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She recently wrote the book on customer understanding ! Adrian Swinscoe. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

MARCH 6, 2019

So are our post sale execution experiences. . Successful post sale execution experience continuously leverages buyer, seller and other stakeholder engagement. When stakeholders, across all professional disciplines, perceive customer experience as a series of step-wise, linear experiences, things fall through the cracks.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Isn’t it time you moved that first millimeter forward, beyond the toxic professional stories which still hold you (and your colleagues) back? Contact me here.

Leadership 70

Leadership Conference Innovation Culture 70

Wootric CX Blog

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

AUGUST 21, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Instead, become proactive and anticipatory of what matters most to your clients. Contact me here. Let’s co-create your story. Contact me here. .

Connections 75

Connections Course Sales Industry 75

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Image source: Fotolia.

Customer Retention 66

Customer Retention Communication Customers Strategy 66

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. It’s one thing to get the customer to come back.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ClearAction

AUGUST 6, 2019

Their work is guided by unified customer profiles, at aggregate and individual customer levels. Analyzing Customer Insights. Hootsuite combines qualitative and quantitative insights about how customers engage and experience the company. Customer-Aligned Branding. Impact of Customer Insights.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. And, traditionally, marketing, sales and PR focus on justifying, to customers, their investment in your products and services in anticipation of a benefit received from said products and services. Learn more there.

Sales 14

Sales Customer Retention Employee Experience Communication 14

One Millimeter Mindset

FEBRUARY 6, 2019

Is not only your hiring strategy, but also your business model, flexible enough to give these often self-motivated employees permission to shine? Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience.

Strategy 74

Strategy Customer Retention Guidelines Communication 74

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs.

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

One Millimeter Mindset

MAY 6, 2019

Then, get focused on creating a room full of fully-engaged meeting attendees, who cannot wait to hear the next installment of your story. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Productively, profitably, impactfully. And, most of all, Together. . Take the next steps.

Meeting 13

Meeting Communication Customer Retention Groups 13

One Millimeter Mindset

MAY 13, 2019

Leaving these biases unaddressed creates lousy employee experience. Connecting these dots, when employees feel disenfranchised from one another, their experience and success suffer. Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted.

Communication 61

Communication Employee Experience Customer Retention Industry 61

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. But also, more purposeful and engaged employees. How about some help engaging your employer in this purposeful conversation! How about some help engaging your employer in this purposeful conversation! Babette Ten Haken is a customer retention specialist.

Customer Retention 64

Customer Retention Communication Leadership Strategy 64

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Customer Retention Communication Culture 69

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Do I need to tell you I had one of the highest customer retention rates, year over year? Regardless of the size of your organization, retain employees.

Customer Retention 68

Customer Retention Sales Leadership Training 68

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Strategy 61

Strategy Customer Experience Customer Retention Policies 61

One Millimeter Mindset

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. Service delivery quality drives customer success and customer retention.

Banking 65

Banking Sales Customer Retention Training 65

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? Let’s explore. How many of us begin each day by erecting our own roadblocks?

Guidelines 72

Guidelines Employee Experience Sales Communication 72

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinker s speaking programs.

Communication 64

Communication Customer Retention Innovation Industry 64

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Take the next steps, today.

Culture 63

Culture Leadership Employee Experience Resources 63