ClientSuccess

AUGUST 17, 2022

But, the longer a customer is in a partnership with an organization, the more likely they will get to know your team, product, and company and build a loyal relationship. . Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

Comm100

DECEMBER 19, 2017

Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 291

Strategy Customer Experience How To Customer Journeys 291

ClientSuccess

JULY 13, 2022

If one were to take an informal poll of CSMs asking what their number one goal with customers is, a majority would probably answer something along the lines of “keep my customers happy.” After all, what do happy customers mean? Happy customers have a personal bond with their vendor organization and their CSMs.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

ClientSuccess

JULY 20, 2021

As a CSM working in SaaS, you already know customers are worth their weight in gold to your business. It can be markedly more expensive to find new customers rather than keeping existing ones, not to mention taxing on internal resources. What is customer net retention? Want to learn more?

Measurement 69

Measurement Customer Retention eBook Resources 69

Interactions

MARCH 2, 2023

Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). However, controlling costs are just one factor influencing business decisions about resource allocation. Sometimes a customer just needs to speak to someone,” he says. Download here.

Self Service 62

Self Service Airlines eBook Loyalty 62

ClientSuccess

JUNE 22, 2022

When customer relationships are built on these strong foundational tenants, long-term relationships – aka customer retention – are at the heart of any customer lifecycle. Building customer loyalty doesn’t happen overnight, which is why we have the resources and tools you need to succeed. Want to learn more?

Loyalty 52

Loyalty eBook Customer relationships Customer Retention 52

ClientSuccess

FEBRUARY 22, 2023

This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Success 70

Customer Success First Call Resolution eBook Customer Satisfaction 70

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. eBooks, Guides & More. Customer Behavior Modeling. Customer Churn Prediction and Prevention. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Your browser does not support the video tag.

eBook 40

eBook Sports Video CRM 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. eBooks, Guides & More. Customer Behavior Modeling. Customer Churn Prediction and Prevention. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Your browser does not support the video tag.

Retail 40

Retail eBook Sports Video 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. eBooks, Guides & More. Customer Behavior Modeling. Customer Churn Prediction and Prevention. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Your browser does not support the video tag.

Retail 40

Retail eBook Sports Video 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. eBooks, Guides & More. Customer Behavior Modeling. Customer Churn Prediction and Prevention. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Your browser does not support the video tag.

eBook 40

eBook Sports Video CRM 40

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and long-term success.

Customer Success 71

Customer Success Sales eBook Resources 71

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

Company 97

Company Customer Experience Survey Customer Retention 97

ChurnZero

NOVEMBER 9, 2021

It’s impossible to replace the knowledge that comes from firsthand experience, so reach out to your customers to find what’s working and what’s not from the people who are going through it. For such an important resource, it’s crucial to keep track of all that customer feedback. Then, use that feedback to make your changes.

Tips 98

Tips eBook Customer Retention Feedback 98

Gainsight

SEPTEMBER 22, 2023

There’s one huge opportunity left, though: digital customer education. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

ClientSuccess

DECEMBER 5, 2022

finding and managing a core customer base. With the right strategies, you’ll be able to create a profitable and successful customer journey that ensures customer retention and satisfaction. eBook: 5 Ways to Surprise & Delight Your Customers. Think About Your CAB’s Charter. Happy CAB-ing!

Tips 87

Tips Customer Success eBook Meeting 87

SurveySensum

MARCH 25, 2024

Ebook Download Popup – Conversific Type of exit-intent popup : The ebook download Popup used by Conversific is an informational exit-intent popup. It offers users the opportunity to download a free ebook or resource related to their products or industry. on desktop? on desktop?

Examples 52

Examples eBook Survey User Experience 52

ClientSuccess

NOVEMBER 15, 2022

This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

Customer Success 74

Customer Success Culture eBook Social Media 74

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Optimove

DECEMBER 4, 2023

Better Customer Retention: Segmented, personalized communication helps build stronger relationships with your audience. By understanding and addressing their specific needs, you increase the chances of retaining customers over the long term.

eBook 52

eBook Groups Metrics Strategy 52

Solvvy

JUNE 17, 2021

Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities. By engaging Solvvy, Lose It!

Self Service 71

Self Service Customer Experience Chatbots How To 71

Michel Falcon Experience

JULY 9, 2015

But what is it for customer-centric organizations? These are the companies that fight tooth and nail for customer loyalty. They are also the ones that invest resources into improving their customer experience, year over year, and don’t see their efforts as a mere campaign. Have you downloaded my free ebook yet?

Loyalty 60

Loyalty eBook Customer Retention Effort Score 60

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer retention should also be a business metric for measuring ROI.

Strategy 230

Strategy Customer Experience How To Effort Score 230

Gainsight

OCTOBER 5, 2022

And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

Company 52

Company Customer Experience Survey Customer Retention 52

NobelBiz

MAY 16, 2023

Hosted contact centers allow companies with limited resources or those who simply want an easier way of running their business to benefit from many of the same features as larger organizations do when they invest in on-premise solutions. In contrast, cloud-based expenses are limited to monthly provider and internet bills, and payroll.

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

ClientSuccess

JANUARY 10, 2020

By implementing these best practice account management tips, your team can leverage the onboarding process to ensure long-term customer retention. . Resources to help you create a better onboarding experience: Webinar: How to Nail Onboarding and Adoption. eBook: 5 Ways to Surprise and Delight Your Customers.

Customer Experience 65

Customer Experience eBook Metrics Customer Relationship Management 65

ChurnZero

NOVEMBER 9, 2021

It’s impossible to replace the knowledge that comes from firsthand experience, so reach out to your customers to find what’s working and what’s not from the people who are going through it. For such an important resource, it’s crucial to keep track of all that customer feedback. Then, use that feedback to make your changes.

Tips 52

Tips eBook Customer Retention Feedback 52

ClientSuccess

JANUARY 10, 2020

By implementing these best practice account management tips, your team can leverage the onboarding process to ensure long-term customer retention. . Resources to help you create a better onboarding experience: Webinar: How to Nail Onboarding and Adoption. eBook: 5 Ways to Surprise and Delight Your Customers.

Customer Experience 64

Customer Experience eBook Metrics Customer Relationship Management 64

ChurnZero

OCTOBER 22, 2020

Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . When it comes to customer retention, there’s business-altering revenue at risk.

Software 59

Software Customer Success CRM Customer Retention 59

ClientSuccess

JUNE 13, 2017

In this first blog of a two-part series, we will explore 4 major calculations (that can also be found in our latest ebook) for determining customer health, which can be thought of in pairs of two, with each set containing a “positive” measurement and a “negative” measurement. Customer Churn Rate. Customer Retention Rate (CRR).

Measurement 43

Measurement eBook Metrics Customer Retention 43

ShepHyken

MAY 15, 2017

Each week I read a number of customer service and experience articles from various online resources. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . Josh Linkner) In these highly competitive times, it’s become increasingly difficult to hold onto customers.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . Customer Success Around the Web.

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

ClientSuccess

OCTOBER 8, 2019

In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. 1: Customer Retention Rate. Your sales team will tell you: getting new customers can be difficult. Tip: Struggling with improving your customer retention?

Metrics 49

Metrics Net Promoter Score NPS Effort Score 49

NobelBiz

MAY 16, 2023

Hosted contact centers allow companies with limited resources or those who simply want an easier way of running their business to benefit from many of the same features as larger organizations do when they invest in on-premise solutions. In contrast, cloud-based expenses are limited to monthly provider and internet bills, and payroll.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40