Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ClientSuccess

SEPTEMBER 26, 2019

eBook: The Ultimate Guide to SaaS Customer Success Metrics. The post 5 Effective Customer Retention Tips to Implement appeared first on ClientSuccess. For additional insights, download one of these valuable resources: Webinar: Why Continuous Onboarding is Critical for Your Business. Toolkit: Churn Management Toolkit. .

Customer Retention 49

Customer Retention Tips Net Promoter Score Metrics 49

Feedbackly

SEPTEMBER 22, 2023

Consider what aspects of customer experience are more critical for your brand and integrate relevant KPIs accordingly. For example, a small business may consider survival as its primary objective and may intensively focus on customer retention and loyalty to establish itself.

Net Promoter Score 98

Net Promoter Score Effort Score How To Abandon Rate 98

Comm100

AUGUST 5, 2020

On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. If a customer’s issue is not resolved and their voice is not heard, customer retention is at risk. Top 7 Customer Service Complaints. Free download. The post “Next!”

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

ClientSuccess

AUGUST 17, 2022

But, the longer a customer is in a partnership with an organization, the more likely they will get to know your team, product, and company and build a loyal relationship. . Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

Gainsight

DECEMBER 28, 2022

To help you prepare for the mindset shift and future financial uncertainties, Gainsight published a new ebook, The Essential Guide to Budgeting for Customer Success and Durable Growth. Here are our top three secrets from the ebook. Position Customer Success (CS) as an Efficient Growth Engine . Ready to learn how?

Customer Success 52

Customer Success Self Service eBook Customer Retention 52

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ClientSuccess

JULY 13, 2022

If one were to take an informal poll of CSMs asking what their number one goal with customers is, a majority would probably answer something along the lines of “keep my customers happy.” After all, what do happy customers mean? Happy customers have a personal bond with their vendor organization and their CSMs.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

Comm100

DECEMBER 19, 2017

Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Playvox

FEBRUARY 13, 2023

It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

ClientSuccess

JULY 20, 2021

Customer retention is the responsibility of more than just the CSM team. Even though CSMs are responsible for the daily management and ongoing success of customer accounts, retaining and, to some degree, growing these accounts should be the responsibility of an entire organization. Want to learn more?

Measurement 69

Measurement Customer Retention eBook Resources 69

ChurnZero

JANUARY 5, 2022

So, are Customer Experience and Customer Success really the same? Perhaps, more importantly, how can businesses leverage both of these practices to improve customer retention and reduce churn? Let’s first understand the differences between Customer Experience and Customer Success. .

Customer Success 98

Customer Success Customer Experience Net Promoter Score Return on Investment 98

Interactions

MARCH 2, 2023

“Sometimes a customer just needs to speak to someone,” he says. Improving customer loyalty is also one reason a Dutch supermarket chain created a “ chat checkout lane ” for lonely senior adults who want to chat.) Download here.

Self Service 62

Self Service Airlines eBook Loyalty 62

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero. How to crush SaaS customer onboarding: a roundup of expert advice. SaaS onboarding makes or breaks your customer retention. That’s what we set out to ask the Customer Success experts. It’s a learn-or-churn, adopt-or-get dropped experience for users.

Resources 98

Resources Customer Success Handbook eBook 98

ChurnZero

AUGUST 31, 2021

It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Focusing on customer success and the renewal proces s in tandem can help improve customer retention.

Customer Success 95

Customer Success Net Promoter Score Self Service Customer Retention 95

ClientSuccess

FEBRUARY 22, 2023

This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Success 70

Customer Success First Call Resolution eBook Customer Satisfaction 70

Feedbackly

OCTOBER 27, 2022

Studies and numbers show that EVI® has a 3 times bigger impact than NPS when it comes to increasing growth and customer retention. It fails to capture the true essence of the customer journey in the preceding stages. Download your free EVI® eBook here: Get on board and learn how to transform your business with EVI®!

Effort Score 98

Effort Score Customer Journeys Metrics Retail 98

ClientSuccess

JANUARY 11, 2023

Regularly monitor customer performance and identify opportunities for improvement. Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI. Learn more about building customer loyalty in this ebook. Why Follow the Golden Rule?

Customer Success 80

Customer Success eBook Loyalty Conference 80

ClientSuccess

JUNE 22, 2022

With strategies to build trust and communication working hand in hand, CSMs can confidently work towards building long-term, retention-based relationships with customers. Building customer loyalty doesn’t happen overnight, which is why we have the resources and tools you need to succeed. Toolkit: How To Build Customer Loyalty.

Loyalty 52

Loyalty eBook Customer relationships Customer Retention 52

Optimove

OCTOBER 22, 2020

Customer Stories. Customer Stories. eBooks, Guides & More. The leading content source for relationship marketing and customer retention professionals. Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Learning Center. Filter by type: View All.

eBook 40

eBook Sports Video CRM 40

Optimove

OCTOBER 22, 2020

Customer Stories. Customer Stories. eBooks, Guides & More. The leading content source for relationship marketing and customer retention professionals. Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Learning Center. Filter by type: View All.

Retail 40

Retail eBook Sports Video 40

BlueOcean

OCTOBER 6, 2020

Total Value Returned Rate is a key metric that also has to be tied to customer retention. It doesn’t matter how much equipment your team is able to retrieve if they cost you the lifetime value of that customer in the process. one that mitigates against frequent channel switching) actually improves customer retention rates.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

Optimove

OCTOBER 22, 2020

Customer Stories. Customer Stories. eBooks, Guides & More. The leading content source for relationship marketing and customer retention professionals. Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Learning Center. Filter by type: View All.

Retail 40

Retail eBook Sports Video 40

Optimove

OCTOBER 22, 2020

Customer Stories. Customer Stories. eBooks, Guides & More. The leading content source for relationship marketing and customer retention professionals. Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Learning Center. Filter by type: View All.

eBook 40

eBook Sports Video CRM 40

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Smart marketers know that a 5% increase in customer retention can increase company revenue by 25-95%. In short, it can be easier and more profitable to keep customers you have than attract net-new customers. This is part 1 in a 5-part series.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

ChurnZero

NOVEMBER 9, 2021

Customer onboarding is a crucial part of the customer journey to get right. It can make or break your customer retention, and when properly executed has a heavy impact on reducing customer churn. The post 6 Tips to Improve Customer Onboarding appeared first on ChurnZero.

Tips 98

Tips eBook Customer Retention Feedback 98

InMoment XI

JUNE 14, 2022

Higher NPS scores predict a greater likelihood for renewal, and improving products based on NPS survey results is key to Watermark’s customer retention strategy. CSAT surveys, triggered from Salesforce Service Cloud when a case is closed, help to evaluate and improve Customer Support.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Michel Falcon Experience

SEPTEMBER 9, 2014

I wonder what the $4,000,000 investment that went into the Super Bowl ad would have done for their brand if it was to have gone toward improving their customer service. Would they have ranked 6th and increased their customer acquisition through referrals by 10%? Would they have increased customer retention by 5%.

Customer Centricity 137

Customer Centricity Company Customer Retention eBook 137

Feedbackly

JUNE 1, 2023

Customers are more attracted to brands that go the extra mile to ensure they have a great shopping experience. Emotional value also increases customer retention rates as customers become comfortable doing business with you and stay loyal to your brand. The post Why Creating Emotional Value to Customers Is Important?

eBook 52

eBook Touchpoint NPS Brands 52

Feedbackly

OCTOBER 13, 2022

Compare your EVI® results with NPS and customer retention rate to find out if you nailed it right! Download your free EVI® eBook here: Your business can benefit from word-of-mouth marketing, referrals, and repetitive purchase.

Customer Journeys 64

Customer Journeys Measurement NPS eBook 64

Michel Falcon Experience

JULY 9, 2015

Only in later years, when the cost of serving loyal customers falls and the volume of their purchases rises, do relationships generate big returns. The bottom line: Increasing customer retention rates by 5% increases profits by 25% to 95%. Have you downloaded my free ebook yet?

Loyalty 60

Loyalty eBook Customer Retention Effort Score 60

ChurnZero

AUGUST 31, 2021

It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Focusing on customer success and the renewal proces s in tandem can help improve customer retention.

Customer Success 52

Customer Success Net Promoter Score Self Service Customer Retention 52

ClientSuccess

DECEMBER 5, 2022

finding and managing a core customer base. With the right strategies, you’ll be able to create a profitable and successful customer journey that ensures customer retention and satisfaction. eBook: 5 Ways to Surprise & Delight Your Customers. Think About Your CAB’s Charter. Happy CAB-ing!

Tips 87

Tips Customer Success eBook Meeting 87

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero 1.) How to crush SaaS customer onboarding: a roundup of expert advice SaaS onboarding makes or breaks your customer retention. That’s what we set out to ask the Customer Success experts. It’s a learn-or-churn, adopt-or-get dropped experience for users.

Resources 52

Resources Customer Success Handbook eBook 52

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and long-term success.

Customer Success 71

Customer Success Sales eBook Resources 71

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

Company 97

Company Customer Experience Survey Customer Retention 97

Influitive

OCTOBER 30, 2015

Get actionable insights & advice from 20 of the most innovative customer experience thought leaders and practitioners in the B2B world. Download your FREE eBook now. Invest in customer engagement & retention.”. Free eBook: The CMO’s Guide to Next Gen Brand Building. Download the eBook now.

Customer relationships 79

Customer relationships Video Engagement Marketing 79