ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. A salesperson’s promises make you feel good about doing business with them and their company.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. They claim that their business is centered around building authentic relationships, which places high value on building customer relationships. Here are my top five picks from last week.

Customer Service 57

Customer Service Social Media Loyalty B2C 57

ShepHyken

NOVEMBER 11, 2020

I tipped him what I thought was appropriate and generous. I have always tipped well because I know it is the right thing to do. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When he dropped me off at the airport, the baggage handler came over to check my bags.

Tips 159

Tips Customer Service Training Customer Service Training 159

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD. Follow on Twitter: @Hyken.

Customer Service 109

Customer Service Entertainment ROI Retail 109

ShepHyken

NOVEMBER 2, 2022

If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 128

Customer Service Training Customer Retention Customers Sales 128

CSM Magazine

AUGUST 29, 2022

If you’re not providing good customer service, you will not stay in business for very long. That’s why it’s essential to ensure that you’re always giving your customers the best possible experience. Here are a few tips on how to improve customer service as a jewelry store owner: Train Your Employees.

Customer Service 52

Customer Service How To CRM Tips 52

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 152

Customer Service Training Feedback Groups Customers 152

ShepHyken

JUNE 17, 2018

4 Unexpected Tips That Will Make Your Brand Stand Out by Pia Silva. Forbes) Collected here are four brand tips that are essential to developing a brand that gets noticed, remembered, and shared and doesn’t just blend in with the competition. Four tips that will make your brand stand out. My Comment: I love this article.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD. Follow on Twitter: @Hyken.

Customer Service 62

Customer Service Entertainment ROI Retail 62

ShepHyken

FEBRUARY 12, 2020

They understand what the customer wants, not just what they say they need. Let’s close these customer love tips with one final thought. You want your customers to describe you using the word always before something positive. The post The Worst Thing That Happens Is Your Customer Loves You appeared first on Shep Hyken.

Customer Focused 143

Customer Focused B2B Customer Service Training Customers 143

ShepHyken

FEBRUARY 28, 2022

Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. Here are six tips that can drive more loyalty. Follow on Twitter: @Hyken.

Ecommerce 70

Ecommerce Customer Service Trends Loyalty 70

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Continue reading to learn some of the best ways to take your customer service to the next level. Consider this line from the article: “Having great customer relationships is a result of great customer service.”

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MAY 15, 2023

Your customers are talking about you over social media channels. Here are many tactics and tips on how to be a “good listener.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: This is an excellent article about “Social Listening.”

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

ShepHyken

OCTOBER 17, 2016

(CustomerThink) not only can your company build and retain customer loyalty through an improved, invigorated customer experience in 2017, you will likely own a valuable strategic advantage over competitors if you invest in that experience today. Here are five tips to delivering that caffeinated customer experience in 2017.

Customer Service 48

Customer Service Customer Journeys Tips Loyalty 48

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 73

Customer Service Training Feedback Groups Customers 73

ShepHyken

JULY 18, 2018

When the servers at a restaurant bring a check to their guests without a mint, the diners will tip according to their perceptions of how good or bad the service was for that meal. When servers add a mint to the check, the tip jumps up 3.3%. Two mints and the tip jumps to roughly 20%. Follow on Twitter: @Hyken.

Advertising 86

Advertising eBook Tips Customer Service Training 86

ShepHyken

SEPTEMBER 19, 2016

10 Tips For Making Customers Feel Welcome by Richard R. TCFCR) Here are my ten tips for making customers feel welcome. My Comment: Here is a great article with ten tips that will not only make customers feel welcome (as the title indicates), but are good customer service strategies overall.

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

MARCH 20, 2017

(HDI) Sometimes, when things go wrong, when you are to blame for a problem, or when a customer is rightfully aggrieved, all you can offer is an apology, so you really must learn to do it right. Here are three tips for writing a heartfelt apology to a customer. Want to Build Customer Loyalty? Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

JUNE 4, 2018

Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

JANUARY 31, 2022

Building that trust starts with the very first interaction you have with your customers, and it should continue through every interaction you have following that initial one. Here are 10 practical tips that businesses can use to gain and maintain trust with their customers. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Contact Center Trends Loyalty 64

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. Customer service is an attitude that is learned and cultivated over time. Listening is the critical part of good communication.

Contact Center 98

Contact Center Customer Service Self Service How To 98

ShepHyken

SEPTEMBER 12, 2016

People, especially our customers, want to know they are appreciated. 8 Etiquette Tips to Inspire Customer Loyalty by Diane Gottsman. Huffington Post) The first step is providing clients with a great product or service. Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber.

Customer Service 48

Customer Service Tips Loyalty Customer Service Training 48

ShepHyken

SEPTEMBER 24, 2018

The HubSpot Customer Code: 10 Tips for Customer Service and Relations Written by Abigael Donahue. HubSpot) If happy customers, steady growth, and a clean conscience sound good to you, you might like HubSpot’s Customer Code. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Contact Center B2B Guest Experience 87

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JANUARY 16, 2017

5 Stages to Building Customer Loyalty by Melissa Gonzalez. IBM) As a digital marketer, it’s important to remember that a long-lasting customer relationship takes time and trust; and trust takes a lifetime to build and a second to break. My Comment: Customer loyalty doesn’t happen immediately. Want evidence?

Customer Service 48

Customer Service Contact Center Customer Retention Loyalty 48

ShepHyken

MARCH 5, 2018

We can learn a lot from good and bad service. Most companies will find a few reminders in the ten tips the author shares with us. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. The Six Cs of Loyalty Program Marketing by Rick Boubelik.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Here are my top five picks from last week.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

MAY 1, 2023

It’s another to grow the relationship to create a more profitable customer. Research shows that repeat customers spend more, and this article suggests we be more purposeful about it. 7 Tips for Effective Customer Management by Abubakar Bilal (Newscase) As a business owner, you’re always going to be trying to keep everyone happy.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Did you miss some of these great insights recently tweeted by customer care influencers and experts?

Customer Service 63

Customer Service Net Promoter Score Self Service NPS 63

ShepHyken

APRIL 2, 2018

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. Do you want happier customers? Then, take a minute or two to read this short article with some basic, yet important, tips to deliver authentic customer support. Customers want empathy, honesty and more.

Self Service 54

Self Service Customer Service Hospitality Survey 54

ShepHyken

NOVEMBER 28, 2022

In this article by Tomas Hult, part of the team that brings you the American Customer Satisfaction Index , you will learn the importance and power of the CEO, president, or owner of a company spending time on the frontline, hearing from, learning from and answering customers questions, comments, and complaints.

Customer Service 12

Customer Service Contact Center Case Study Tips 12

ShepHyken

NOVEMBER 20, 2017

In this excellent article, Ricardo shares 20 ways to get rid of the waste – the extra steps and friction we may be putting our customers through when they do business with us. Why Memory Is Your Most Powerful Tool For Building Customer Relationships by Yannis Kotziagkiaouridis. My Comment : How do you measure success?

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46

ShepHyken

AUGUST 14, 2023

Here’s Everything You Need To Know About Customer Retention by Aryan Jakhar (Inc42) Customer retention refers to a company’s ability to retain its existing consumers over time. It is essential to the success of a business because it demonstrates the organization’s ability to cultivate strong customer relationships and customer loyalty.

Customer Service 12

Customer Service Self Service Customer Retention Ecommerce 12

ShepHyken

NOVEMBER 7, 2022

Because if you aren’t showing your customers that you love them, you can bet someone else is knocking at the door to show them just how important they are. The author plays off of Gary Chapman’s international bestselling book, “The Five Love Languages,” and applies the ideas to our customer relationships. I think you’ll like it!

Customer Service 15

Customer Service Financial Loyalty Tips 15

ProProfs Chat

MAY 21, 2020

From providing useful information to step-by-step guides on how to perform a process, a customer service representative’s job entails various activities. And this is just the tip of the iceberg. Some of the prominent customer service jobs examples include: Salespeople. Customer Ease Operator.

Customer Service Representative 111

Customer Service Representative Customer Service How To Communication 111

Integrity Solutions

FEBRUARY 15, 2019

Achieving your objectives still requires people-first leadership and the ability of contact center training to translate to strong customer relationships. The post Is Your Contact Center Training Missing These Things? If anything, it requires it now more than ever. appeared first on Integrity Solutions.

Contact Center 78

Contact Center Training Employee Engagement Technology 78