PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We highlight: Features we added in 2020. The new features we're adding this year.

Roadmap 108

Roadmap Management CEM Software 108

InMoment XI

AUGUST 16, 2024

A digital adoption strategy is a structured plan designed to ensure that new technologies, software, or digital processes are effectively implemented and fully utilized within an organization. This includes helping employees, stakeholders, or customers learn and integrate the technology into their daily workflows.

Strategy 260

Strategy Customer Journeys Omni-Channel Technology 260

InMoment XI

SEPTEMBER 3, 2024

Conversational analytics, also called conversational intelligence or conversational AI, is the process of analyzing natural language conversations between an organization’s customer service or contact center agents (both human and virtual) with that organization’s customers or clients. What are the Benefits of Conversational Analytics?

Analytics 260

Analytics Data Social Media Average Handle Time 260

Quadient

APRIL 24, 2016

Customer Journey Mapping: A brand's GPS to loyalty and advocacy. Don’t assume a customer journey is a linear path. A top executive management decision is required in order for a customer journey mapping project to be launched. Listen to your customers. Customer Experience.

Customer Journeys 52

Customer Journeys Loyalty Brands Roadmap 52

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 85

Customer Journeys Customer Success Sports Roadmap 85

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Truth be told, this is easier written than done but possible.

B2B 295

B2B Customer Experience Roadmap Culture 295

Retently

MAY 2, 2023

The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach. While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. As many in our field know and understand, customer experience is just that: the full experience.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Quadient

SEPTEMBER 16, 2022

As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well as the journeys of their customers that our software supports. We even have the old blog posts to prove it!

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

Software 52

Software Customer Retention Roadmap Sales 52

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. Prioritizing the customer journey and experience is key. get the report.

Software 52

Software Industry Roadmap Report 52

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Map Your Current Customer Journey 3. Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

InMoment XI

OCTOBER 9, 2024

From onboarding the customer to converting them into a loyal brand advocate, each step of the customer journey is an opportunity to learn how your customer views your business. Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition.

Feedback 260

Feedback How To Social Media B2C 260

ChurnZero

APRIL 8, 2020

When customers are able to easily get up-to-speed with your product and quickly have it become an integral part of their day-to-day workflow, you naturally create stickiness and an increasing reliance on the software. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). Did you know that a remarkable 86% of buyers are willing to pay more for a better customer experience?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

InMoment XI

JULY 11, 2023

Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. This proactive stance results in a more streamlined and satisfactory customer journey. Predictive analytics.

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. They paint a vivid picture of the customer journey , highlighting the highs, the lows, and everything in between. This isn’t just foresight; it’s the power to shape the future.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Wootric CX Blog

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. . Close the loop with respondents.

Feedback 52

Feedback Customer Journeys Management How To 52

Clarivate

DECEMBER 13, 2017

Journey Mapping software allows companies to measure these CX metrics, and track the improvements to their CX over time. This is an extremely useful application that customers first companies can use. The post Is Managing Your Customer Experience an Important Business Strategy?

Customer Journeys 49

Customer Journeys Strategy Customer Experience Management 49

Gainsight

SEPTEMBER 25, 2024

By integrating Gainsight’s customer success platform into SAP Sales Cloud, we’re creating one seamless workflow that unifies the entire customer journey. Whether it’s Sales, Renewal Managers, or Professional Services—everyone will have a complete, 360º view of the customer, powered by AI-driven insights. No more gaps.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

Gainsight

SEPTEMBER 25, 2024

By integrating Gainsight’s customer success platform into SAP Sales Cloud, we’re creating one seamless workflow that unifies the entire customer journey. Whether it’s Sales, Renewal Managers, or Professional Services—everyone will have a complete, 360º view of the customer, powered by AI-driven insights. No more gaps.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

Confirmit

JUNE 7, 2020

To find out exactly what was wrong and understand how to turn this around, relevant stakeholders together mapped the entire customer journey of an EasyCruit customer, to identify potential pain points and areas for improvement. Realizing this truth early on and putting it to good use can make all the difference.

Groups 52

Groups Customer Journeys e-support NPS 52

PeopleMetrics

JANUARY 24, 2022

We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services. We also offer help with journey mapping and training your people to deliver the differentiated experiences high-impact customers expect.

Trends 90

Trends Self Service B2B Roadmap 90

SurveySensum

JANUARY 12, 2024

The Problem with Generic Feedback: 5 Strategies for Humanizing Customer Feedback: Embrace Active Listening: Go Beyond Numbers: Understand Emotions: Personalize Engagement: Embrace Transparency and Collaboration: Humanize Your Communication: Tips to Help you Create Personalized Engagement with your Customers.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

Customer Bliss

JANUARY 25, 2019

Darin and I chat about customer experience as a mindset, and how he was able to define and frame his role in a way that provided clarity for the rest of the organization to understand. He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better.

Roadmap 157

Roadmap Leadership Customer Journeys NPS 157

DCX

SEPTEMBER 15, 2024

This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. If you’re serious about getting everyone on the same page, this is your roadmap! UnF*cking CX is Zack Hamilton’s new no-nonsense take on the customer experience world.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. If you’re serious about getting everyone on the same page, this is your roadmap! UnF*cking CX is Zack Hamilton’s new no-nonsense take on the customer experience world.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

ECXO

NOVEMBER 16, 2023

By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. We need to take a step back for a minute and analyse how all of these solutions address our customer needs. Any technology that makes CX poorer has no place on the roadmap.

Customer Experience 182

Customer Experience Chatbots Self Service Touchpoint 182

Gainsight

FEBRUARY 29, 2024

The average customer maintains seven trusted partnerships according to McBain. Each of those partners represents an opening for a software provider to get their solutions to the top of the consideration set when their customer is in search of a technology solution.

Customer Success 52

Customer Success Effort Score Roadmap Customers 52

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. For the longest time, Pulse focused on customer success teams, but not anymore. Best practices for product roadmaps. We all know product roadmaps are essential to durable growth.

Roadmap 59

Roadmap Conference Analytics Strategy 59

West Monroe

DECEMBER 7, 2023

For successful clinical trials in this environment, companies should focus on the key changes in ICH E6 (R3) and construct a clear roadmap to apply to their trials. Will you need to invest in complimentary technology, hardware, or software?

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

Gainsight

APRIL 12, 2022

While you have been planning and thinking through your improvement roadmap, your team may not yet have the same level of understanding. The outcomes should include a clear customer journey map, defined roles, and responsibilities, all driving us toward the company objective of gaining and retaining customers.

Customer Journeys 52

Customer Journeys Customer Centricity Consulting Roadmap 52

Gainsight

NOVEMBER 13, 2023

It unveils a roadmap, explaining how to seamlessly integrate a community into the heart of the Customer journey. For more guidance on cultivating your customer community and driving tangible results through community-building, schedule a demo today.

Engagement 52

Engagement B2C Roadmap B2B 52

Gainsight

AUGUST 10, 2023

Pick specific areas of the customer journey such as customer education during onboarding and set a plan to scale back human touch over time in favor of automation. Referring opportunities to Sales: Customer Success can work with Sales to pioneer growth and help expand a company’s product footprint with your customers.

Self Service 52

Self Service Touchpoint Roadmap Customer Journeys 52

ClearAction

DECEMBER 31, 2016

Segment customers by what they’re trying to get done. Study representatives of each segment to understand what they combine your offering with: people, processes, hardware, software. Create internal and external communications, tools and processes to make things easy for each customer segment.

Customer Experience 81

Customer Experience Customer Journeys Roadmap Customers 81

Gainsight

JULY 5, 2022

However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey. Ready to provide education for onboarding and customer usage.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

SurveySparrow

SEPTEMBER 25, 2023

Well, this is where the fascinating interplay of customer journey vs customer experience comes into play. Customer Journey vs Customer Experience Let’s dive right in now and find out how customer journey and customer experience can be the key to your business’s success.

Customer Journeys 52

Customer Journeys Comparison Customer Experience Social Media 52