ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Why track customer experience analytics? ViiBE Blog. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Forrester's Customer Insights

SEPTEMBER 21, 2014

It began with listening to the Sina Weibo social media platform for PR and brand tracking purposes and then went further, using social intelligence tools to supports marketing, sales, and customer service. For instance, the airline provides social booking services on WeChat to enable customer-to-business product innovation.

Social Media 53

Social Media Airlines Transportation Travel 53

Maru Group

AUGUST 1, 2018

As Yodel’s business has evolved, Have Your Say has grown alongside – Maru/edr have taken it from a customer feedback survey to a way of working. Shortlisted in the Best Customer Experience for Transport and Logistics category, winners and further details will be announced in October.

Customer Experience 40

Customer Experience Transportation Retail NPS 40

Forrester's Customer Insights

JANUARY 14, 2019

Currently, this emerging technology market sector stands at about $31B in total funding. While that total may pale in comparison to other fast-growing markets such as fintech ($124B) or transportation tech ($150B), consider that 65% of that $31B in security has […].

Technology 42

Technology Transportation Comparison Marketing 42

PK

APRIL 16, 2018

Lenati’s strategy and customer insights experience pairs with ProKarma’s expertise in technology and digital engineering. BEAVERTON, OR and SEATTLE, WA (April 16, 2018) — ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy.

Company 40

Company Telecommunications Competitive Advantage Transportation 40

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. The transportation industry is waiting in anticipation as automated cars threaten disruption.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Magellan Solutions

JULY 19, 2021

Data processing outsourcing has been used to provide customer insights. This is possible by analysis and prediction of customer behaviours from millions of data. As well as to identify fraudulent claims and improve their marketing efforts. Ore transportation . Transportation. Improve customer experience.

Data 52

Data Healthcare Analytics Transportation 52

Eptica

APRIL 18, 2018

Online aggregators and platforms such as Airbnb are intensifying competition and there are even rumors that Amazon is likely to enter the market in the near future. All of this has fundamentally reshaped the industry and put pressure on delivering a more efficient and superior, personalized experience to customers.

Travel 49

Travel Brands Airlines Customer Experience 49

ReviewTrackers

MAY 8, 2017

20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. Session topics include marketing technology strategy, customer experience design, and data and analytics.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Wootric CX Blog

FEBRUARY 14, 2019

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Why we love David : He’s VP of Customer Insights at Ancestry.com.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Think Customers

NOVEMBER 4, 2019

The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. Another challenge was attracting applicants.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. The transportation industry is waiting in anticipation as automated cars threaten disruption.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Forrester's Customer Insights

MAY 15, 2019

We identified which markets were likely to command big investments in the new year and even predicted that GE would turn a corner this year. Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. Let’s see how we did so far with a few of them. Additive manufacturing will save […].

Technology 46

Technology Marketing Transportation Retail 46

Martin Hill-Wilson

SEPTEMBER 22, 2016

There is a ton of it: from government level, to research firms and individual brands using research to prove a market demand. It’s all useful if you remember the golden rule of customer insight. Let’s first tackle existing research. Use at least three sources before settling on any interpretation of what’s going on.

Omni-Channel 40

Omni-Channel Self Service How To Multi-Channel 40

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

MAY 20, 2024

We’re publishing this partly because the number of banks using Currency Alliance has quadrupled in the past year and we want to see them succeed – and also because I think we can help them plot a clear course towards more productive loyalty marketing. The same standard marketing materials across all these customer types just won’t resonate.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. The evolution of mobility into a homogenized market is fast approaching – at which point, any service that is not comprehensive will get discarded or end up focusing on a niche. Enter: loyalty marketing.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Gainsight

JANUARY 27, 2021

As an Account Manager at Gainsight, I manage the commercial aspect of the relationship with our customer base in EMEA. I drive successful renewals and encourage customer growth and expansion. I support their market maturity by exploring new and additional use cases with Gainsight to advance their business goals.

Meeting 52

Meeting Management Transportation Customer Success 52

Currency Alliance

MARCH 20, 2020

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. Traditionally, about 1% of sales, or 40% of loyalty investment, is usually associated with the points value given customers. The other 1.5%

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Qualtrics

OCTOBER 4, 2021

What if you could create simple workflows and transport survey data directly into Google Sheets? For users that are most familiar with using Google Sheets to analyze survey data , this integration makes it simple to transport your survey responses into Google Sheets in near real-time. But what if you could go a step further?

Transportation 26

Transportation Survey Connections Data 26

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

SEPTEMBER 5, 2018

Coalition programs are gaining steam because, managed, correctly, they solve the biggest problem in loyalty marketing: engaging your long- and mid-tail customers, rather than just 20-25% of the most frequent. 0: a decentralized brand coalition, enhanced by marketing technology (2017 onwards). In summary: V1.0 Trust issues.

Loyalty 36

Loyalty Consumers Brands Airlines 36

Currency Alliance

NOVEMBER 17, 2020

Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. Loyalty marketing has always existed as a primary method for building direct relationships with your customers. billion (USD).

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Thematic

NOVEMBER 13, 2018

Only this will allow your organization to be wholly customer centric with a focus on increasing customer satisfaction. 6 reasons your business needs to hear the Voice of Customer. According to Gartner, “more than two-thirds of marketers say their companies compete mostly on the basis of CX.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101