Storyminers
AUGUST 26, 2020
Customer Focused Business Culture Tips. Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience. Mike Wittenstein – Managing Partner, StoryMiners.
Wired and Dangerous
MARCH 16, 2020
Crisis management for a space shuttle involves engineering and scientific logic. Crisis management for a service issue such as COVID – 19 requires customer and employee logic. It is that strategy that informs all crisis management tactics and communication responses.
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Experience Investigators by 360Connext
OCTOBER 20, 2014
As business owners, we want to believe if we INTEND to have a customer-focused organization, we will! It’s organic – we just ARE customer focused. Consider the ways growth and scale as an organization can threaten the focus on the customer. We Want to Believe. Where have we gone wrong? How did it go?
Customer Bliss
MARCH 16, 2017
We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. This behavior is a hallmark of CEOs obsessed with building customer-driven growth.
Beyond Philosophy
SEPTEMBER 11, 2021
You were just trying to market the latest brand effort to your new and existing customer base. Unfortunately, your marketing inadvertently damaged your customer focus. How you segment customers also contributes to this damage, as well as how well you understand your customers’ expectations of you. How can we help?
Beyond Philosophy
OCTOBER 8, 2020
In another client situation, I spoke with a senior manager at a water utility we were consulting. He had been reviewing a customer complaint. He explained that the process was that complaints start in the call center, and then escalate up the chain until the customer is satisfied with their resolution.
Beyond Philosophy
SEPTEMBER 16, 2021
It means that you consider the impact on customers for things like deep staffing decisions or legal policies you employ, or even recruitment policies. These areas might not have direct contact with customers all the time, but they do impact it, and Natural organizations understand and manage that to have a customer focus. .
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