Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ShepHyken

JANUARY 3, 2018

With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. The customer expects more than ever. But, these are what I’d call “keep-up-with-the-times” types of tips.

Customer Service 111

Customer Service Self Service Tips Social Media 111

ShepHyken

JANUARY 2, 2017

When you checked in, did you use a self-service option—like the airline’s website, app, or airport kiosk—to check your bags, choose your seat, and print out your boarding pass? If you’re like most people, you used the self-service option. My Comment: This article had me a the title: “Kick Ass Customer Service.”

Self Service 76

Self Service Customer Service Social Media Feedback 76

ShepHyken

JANUARY 23, 2017

Let’s look at three ways you can use marketing and customer experience to engage your customers. My Comment: This excellent article has three powerful tips. I especially love number three… that prospective customers watch how you treat current customers. SparkCentral) Social media isn’t just for marketing anymore.

Self Service 48

Self Service Social Media Customer Service Fashion 48

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Follow on Twitter: @Hyken.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

APRIL 2, 2018

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. Do you want happier customers? Then, take a minute or two to read this short article with some basic, yet important, tips to deliver authentic customer support. Customers want empathy, honesty and more.

Self Service 54

Self Service Customer Service Hospitality Survey 54

ShepHyken

DECEMBER 30, 2019

Good, the Bot and the Customer Experience: Five tips for brands looking to embrace AI-driven customer service by Arun Mani. ITProPortal) Tips for brands looking to embrace AI-driven customer service. Remember… a good CX can be some of your best marketing! Follow on Twitter: @Hyken.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Why Customer Experience Is Now Job No.

Customer Service 90

Customer Service Self Service Competitive Advantage Loyalty 90

ShepHyken

MAY 22, 2017

7 Powerful Customer Service Phone Tips by Pascal van Opzeeland. Userlike) The phone is one of the oldest and most personal customer service channels. Tip number two suggests closing your eyes to visualize the caller. Maybe that’s not possible in a face-to-face situation, but the other tips will work.

Customer Service 82

Customer Service Airlines Self Service Tips 82

ShepHyken

NOVEMBER 19, 2018

(UJET) When done right, a conversation with the customer over the phone can be helpful, engaging, and even fun. My Comment: Even with self-service and automated customer service solutions, some customers still want to (and sometimes have to) talk to a human being. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Self Service Customer Centricity Video 87

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Why Customer Experience Is Now Job No.

Customer Service 62

Customer Service Self Service Competitive Advantage Loyalty 62

ShepHyken

MAY 30, 2016

The Great Customer Service Debate by Judith Aquino . 1to1 Media) Can companies trade the human touch for automation without sacrificing the quality of their customer service? More and more customers are accepting and actually hoping for self-service solutions and other types of automation.

Customer Service 72

Customer Service Self Service Competitive Advantage Tips 72

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Did you miss some of these great insights recently tweeted by customer care influencers and experts?

Customer Service 63

Customer Service Net Promoter Score Self Service NPS 63

ShepHyken

JULY 24, 2017

My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling.

Customer Service 51

Customer Service Loyalty Programs Self Service Loyalty 51

ShepHyken

AUGUST 1, 2016

” Customers want access to a quick solution. That could be with a live support agent, a self-service solution, instant chat, etc. Myths Busted: Great Customer Service Starts Here by Doug Sandler. The author shares what’s new at Twitter and offers tips to enhance social customer service.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

NOVEMBER 20, 2017

Stats and facts prove that a personalized experience allows you to upsell, cross-sell and create customer loyalty. 6 Best Practices for Thriving in the ‘Post-Human’ Customer Service Age by Anand Subramaniam. My Comment: AI fueled customer service is under a microscope. Follow on Twitter: @Hyken.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

JULY 24, 2017

My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling.

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

ShepHyken

OCTOBER 17, 2022

These new, high service expectations leave businesses scrambling to deliver ideal service experiences across multiple entry points in customer journeys and in digital channels like apps, chat and self-service. My Comment: I love the opening line of this article: “Who comes back for average customer experience?

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

ShepHyken

OCTOBER 3, 2022

Self-service solutions in retail are being referred to as unattended retail. 4 Tips For Engaging With Customers’ Online Reviews by Forbes Councils Member. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 14

Customer Service Self Service Retail Telecommunications 14

ShepHyken

MARCH 7, 2022

The author includes seven ideas that range from the importance of self-service solutions to creating content for your website that customers relate to and more. My Kingdom for Gatorade: Cross-Selling Exactly What Customers Want by Annie Sloan and Mikel Hubbard. Brilliant thinking! Follow on Twitter: @Hyken.

Customer Service 12

Customer Service Self Service Retail Airlines 12

ShepHyken

AUGUST 5, 2019

Seriously, it is a good look into what customers expect and want from the companies they do business with. 10 Tips for Balancing Self-Service, Hands-On Customer Care Support by MCM Staff. My Comment: Self-service is a powerful part of the customer experience. Read this article and find out how.

Self Service 105

Self Service Customer Service CRM Infographics 105

ShepHyken

JANUARY 20, 2020

As you read the article, consider whether what you want is a true loyalty program, one that drives connection and customer loyalty, or if you want to have a marketing program (points, awards, etc.), Merge Lanes: Four Tips To Integrating AI Into Your Customer Service Workflow by By Leonie Brown. Both are great strategies.

Loyalty Programs 118

Loyalty Programs Customer Service Effort Score Self Service 118

ShepHyken

JUNE 13, 2016

My Comment: Twitter has become an important customer service channel. This excellent article is filled with ideas and tips to help any business understand how to use Twitter as a way to interact with customers for complaints, praise and any other customer comments. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

FEBRUARY 15, 2021

While there is nothing all that fancy with a knowledgebase, it’s still a powerful and useful self-service tool that, when done well, your customers appreciate. My 12 golden guidelines for your Customer Experience Strategy by Steven Van Belleghem. Here is an excellent article with a dozen tips.

Customer Service 100

Customer Service Self Service Knowledge Base Guidelines 100