ShepHyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Here are my top five picks from last week.

Customer Service 64

Customer Service Employee Engagement Customer Service Training Loyalty Programs 64

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Adam Toporek . Adrian Swinscoe . Annette Franz . Chip Bell .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 148

Customer Service B2C B2B Customer Retention 148

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 152

Customer Service Net Promoter Score Self Service Knowledge Base 152

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 143

Customer Service Social Media Report Culture 143

ShepHyken

JANUARY 29, 2020

So you see, you have many resources at your disposal to help you create an amazing customer experience. Best of all, you don’t have to wait to be in the cult you really want to belong to… The Cult of the Customer ! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

eBook 152

eBook Video Customer Service Training Sales 152

Comm100

DECEMBER 19, 2017

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Prioritize activities and allocate them to employees.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

ShepHyken

MARCH 2, 2020

Each week I read a number of customer service and customer experience articles from various resources. CX Is Broken: Five Takeaway’s From NTT Ltd’s 2020 Customer Experience Benchmarking Report by Stan Phelps. 6 tips for building an effective customer focus strategy by Hannah Wren. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

ShepHyken

NOVEMBER 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. The experience equation: Happy employees and customers accelerate growth by Vala Afshar. We’ve probably all journey mapped our customer experience (If not, do it soon!),

Customer Journeys 106

Customer Journeys Customer Service B2C Ecommerce 106

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 143

Customer Service Retail Entertainment Tips 143

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Here are my top five picks from last week. I Wish the CEO Would Try and Open This F@#!*

Customer Service 154

Customer Service Guest Experience Loyalty Programs Hospitality 154

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. 3 Projects to Help You Deliver Good Customer Service Daily (+ Resources) by Laura Krajewski.

Customer Service 124

Customer Service Self Service Retail Entertainment 124

ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I’ve stressed in all of my customer service speeches , that a customer-focused culture starts at the top with the CEO. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 58

Customer Service Customer Centricity Loyalty Programs Culture 58

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 12 Ways To Improve A Customer’s User Experience by Forbes Technology Council . Why is customer service training so important? Soft skills, like customer service, seemed to get left out.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. Five Customer-Service Lessons From the Late Tony Hsieh by Ann-Marie Alcántara. Wall Street Journal) The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers.

Customer Service 144

Customer Service Self Service eBook Loyalty Programs 144

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

ShepHyken

MARCH 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. Forget Customer Experience. CMSWire) ECM and content services, while related, are not the same. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 134

Customer Service Employee Experience Customer Service Training Strategy 134

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Here are my top five picks from last week.

Customer Service 137

Customer Service Rewards Programs B2B Loyalty Programs 137

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. Follow on Twitter: @Hyken.

Self Service 124

Self Service Customer Service Customer Journeys B2B 124

ShepHyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Service Is Free by Seth Godin. Seth’s Blog) Customer service is expensive. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 76

Customer Service Retail B2B B2C 76

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways.

Customer Service 132

Customer Service Loyalty Programs Customer Journeys Customer Centricity 132

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Follow on Twitter: @Hyken.

Customer Service 107

Customer Service Entertainment ROI Retail 107

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Customer Service 90

Customer Service Hospitality Ecommerce Loyalty 90

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 121

Customer Service Self Service Contact Center Tips 121

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Service 64

Customer Service Customer Retention Loyalty Advertising 64

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. (In 33% admitted they cussed.)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 136

Customer Service e-support Ecommerce Trends 136

ShepHyken

JUNE 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Here are my top five picks from last week.

Customer Service 115

Customer Service Social Media Survey Customer Confidence 115

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Customer Experience Metrics: The Top 5 Ranked by Dan Gingiss. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 71

Customer Service Metrics Social Media Retail 71

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. These are trends that are taking us into the future of customer experience. Here are my top five picks from last week.

Social Media 115

Social Media Customer Service Trends Tips 115

ShepHyken

SEPTEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Guide to Revenue Generation by Gladly. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 94

Customer Service Employee Experience Touchpoint Customer Centricity 94

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 101

Customer Service Contact Center Customer Retention Poor Customer Service 101

ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. Here are my top five picks from last week.

Customer Service 87

Customer Service Contact Center Customer Centricity B2B 87