ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. QSR) In the fight to win back its brick-and-mortar customers, Starbucks is leveraging technological and experiential methods.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi.

Customer Service 76

Customer Service Culture Poor Customer Service Contact Center 76

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. (In 33% admitted they cussed.)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And often, repeat business leads to customer loyalty.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience.

Customer Service 100

Customer Service Social Media Chatbots Trends 100

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 145

Customer Service Government Customer Service Training Loyalty 145

ShepHyken

APRIL 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. ” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 84

Customer Service Government Hospitality Trends 84

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. That is what will turn a good customer experience into a great customer experience.

Customer Service 82

Customer Service Airlines Wireless Retail 82

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 140

Customer Service e-support Ecommerce Trends 140

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? My Comment: Want to get better at customer service? by Steve Bernstein.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. Here are my top five picks from last week.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Customer Retention Tips Brands 81

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident.

Net Promoter Score 88

Net Promoter Score Customer Service Omni-Channel Customer Centricity 88

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Journeys 68

Customer Journeys Customer Service Retail Touchpoint 68

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. What’s stopping your customers from being loyal? Graham Jones) Most business leaders appreciate that 80% of their profits come from 20% of their customers. My Comment: Customer Success is a hot topic. by Graham Jones.

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different.

Customer Service 109

Customer Service Advertising Strategy Customer Service Training 109

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Drilling down on that type of information and segmenting your customers will help you scale a personalized experience.

Customer Service 68

Customer Service Tips e-support Loyalty 68

ShepHyken

MAY 18, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty Is Flat. What Should Your CX Strategy Look Like Now? I get it, but while it may not be the most effective and cost-efficient channel, it is still one that customers like to use.

Customer Service 94

Customer Service Customer Retention Loyalty Strategy 94

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018.

Customer Service 94

Customer Service Social Media Tips Trends 94

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?

Self Service 68

Self Service Customer Service Chatbots Customer Care 68

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! by Deeksha Dadu.

Customer Service 88

Customer Service Self Service Customer Centricity Video 88

ShepHyken

SEPTEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: This article is about the importance of a customer-centric culture. Great service just doesn’t happen because of the front line.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. The post 5 Top Customer Service Articles for the Week of July 31, 2017 appeared first on Shep Hyken.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

ShepHyken

JULY 6, 2020

Each week I read a number of customer service and customer experience articles from various resources. The most important customer service qualities in the next normal: Expertise, empathy, and speed by Vala Afshar. Here are my top five picks from last week. The goal is for you to experience your experience.

Customer Service 66

Customer Service Healthcare Customer Journeys Feedback 66

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret To Superior Customer Experience by Denise Lee Yohn. Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Sharpen) Here’s part II in our series about the future of customer experience.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

FEBRUARY 27, 2017

Each week I read a number of customer service articles from various online resources. The 7 Best Retailers for Customer Service b y Jamie Grill-Goodman. The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. Learn what they are doing right.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69