One Millimeter Mindset

DECEMBER 13, 2018

Regardless of whether you and I collaborate on a new, innovative professional development path for you, leveraging the profitability of workplace collaboration, or creating a more collaborative, organization- and association-wide customer retention strategy. I will be honored to customize my keynotes and workshops to your next event.

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? To showcase the real value we bring when serving customers, focus on the customer experience value of collaborative storytelling.

Customer Retention 75

Customer Retention Culture Consulting Innovation 75

One Millimeter Mindset

SEPTEMBER 3, 2018

Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Contact me.

Customer Retention 50

Customer Retention Innovation Sales Customer Experience 50

ECXO

APRIL 18, 2024

As the Chief Customer Officer, Jose worked tirelessly to instill a customer-centric culture in every corner of TechEase. He conducted workshops, held regular meetings with different teams, and even started a mentorship program to nurture the customer-centric mindset within the company.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

One Millimeter Mindset

JULY 18, 2018

Customers hear from your organization a lot, in addition to hearing from every other organization they do business with. Looking for a speaker or workshop on customer experience and customer retention for your next association or organizational meeting or event? Contact me and let’s get started collaborating!

Strategy 51

Strategy Customer Experience Customer Retention Customers 51

One Millimeter Mindset

DECEMBER 10, 2018

We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. And guess what?

Innovation 65

Innovation Customer Retention Consulting Culture 65

One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they create remarkable, enduring and innovative customer-focused output and outcomes. Hit this link and let’s collaborate, shall we? Contact me.

Innovation 55

Innovation Customer Retention Engagement Industry 55

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post. Think about it.

Customer Experience 70

Customer Experience Entertainment Customer Retention Customers 70

One Millimeter Mindset

DECEMBER 5, 2018

Because they are key to positive customer experiences. And they fuel customer success and customer retention. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. First, does employee-focus translate into customer-focus? Perhaps you should.

Engagement 63

Engagement Culture Employee Engagement Employee Experience 63

One Millimeter Mindset

MAY 23, 2019

Lead a more employee- and customer-focused workforce. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Liberate yourself from toxic professional stories. Planning your next corporate or association meeting? Contact me here.

Leadership 70

Leadership Conference Innovation Culture 70

Confirmit

SEPTEMBER 22, 2019

NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. Customer experience focus has seen guest satisfaction rise by 3.8% Every 1% increase in OSAT has equated to a 13% reduction in escalated complaints and a 15% cost saving as a result of customer retention.

Multi-Channel 40

Multi-Channel NPS Travel Case Study 40

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link].

Customer Retention 66

Customer Retention Communication Customers Strategy 66

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Customer Success Around the Web.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. And customer-focused solutions fall short of what they might have been.

Customer Retention 69

Customer Retention Communication Customers System 69

One Millimeter Mindset

DECEMBER 17, 2018

And subsequently lose sight of our customer-focus. However, understanding how we reacted to the stuff which derailed our customer-focus – in the past – smooths out performance inconsistencies moving forward. Hire me to speak or conduct a workshop at your next corporate or association event. What would you add to it?

Sales 66

Sales Customer Focused Customers Customer Experience 66

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? Start serving those valuable customers better and better each day, moving forward.

Customers 71

Customers Video Culture Customer Focused 71

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Rachel: She’s the Director of Customer Experience at Zuora. Rachel has built and led high-performing, thought-leading customer-focused teams.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Hire me to speak or conduct a workshop at your next corporate or association event. Until it is time to renew their contract. Contact me.

Culture 71

Culture Course Leadership Strategy 71

One Millimeter Mindset

FEBRUARY 25, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. The post To retain Customers focus on People Value instead of Products appeared first on Babette Ten Haken.

Customer Focused 74

Customer Focused Communication Strategy Customers 74

Education Services Group

JULY 5, 2022

So, why is true Customer Success so difficult to achieve in practice? As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. This isn’t just a job for CS. After all, aren’t mistakes the best way to learn?

Conference 52

Conference Customer Success Culture Customer Centricity 52

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are my top five picks from last week.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

SmartKarrot

MAY 28, 2021

Ensuring customer success will mean that the entire company should be tuned to be customer centric. This type of a mindset shift will cause customer retention and long-term relationships. The need for customer success in service companies-. Customer Success Approach for Service Companies. contact-form-7].

Customer Success 10

Customer Success Company Net Promoter Score Effort Score 10

BirdEye

MARCH 24, 2023

Network with the people in your target market to nurture leads and acquire new customers. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. Some of your new acquaintances will likely buy your products at exhibitions.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Many of her clients rave about her workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

One Millimeter Mindset

MAY 22, 2019

What customer-focused opportunities are overlooked? How does a self-serving workplace culture fall short, in catalyzing professional development and employee and customer success and retention? Because, instead, they are at each other’s throats: in a competitive, self-serving workplace environment. .

Culture 63

Culture Leadership Employee Experience Resources 63

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Many of her clients rave about her workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

JULY 30, 2018

In order to get a more complete picture of customer experience, consider the value of a customer-focused, collaborative and engaged workforce in “sticking close to the customer.”. When employees develop customer experience antennae, they become the keys to in-depth customer insights.

Strategy 48

Strategy Customer Experience Sales Survey 48

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

FEBRUARY 14, 2019

In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Ultimately, enduring and profitable customer-focused outcomes are the result of everyone getting to the finish line. Because they have each other’s backs.

Guidelines 13

Guidelines Customer Retention Leadership Communication 13

One Millimeter Mindset

FEBRUARY 20, 2019

As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Communication Groups Strategy 14

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. What I like about the way Hootsuite is using customer journey mapping is their holistic approach.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48