Steve DiGioia

MAY 29, 2023

But does the look of the business matter and can the visual appeal boost the customer experience? You’d see sports memorabilia, car signs, farm tools, and I even once saw a 12ft canoe. Enhancing the Customer Experience Will these items make you spend more money at the restaurant? Does this make sense to you?

Customer Experience 162

Customer Experience Sports Customers Sales 162

Doing CX Right

OCTOBER 10, 2022

Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.

Sports 59

Sports Industry Customer Service Leadership 59

CSM Magazine

NOVEMBER 28, 2023

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. Legal status of online sports betting across states While the Supreme Court’s 2018 ruling in the case of Murphy v.

Sports 52

Sports Industry Exceptional Customer Service Government 52

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And they will be rewarded for that focus on the customer! But, leaders, take a deep breath!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. One poor experience can be all it takes for a site to lose a loyal customer forever.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Case Study Study 156

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Kayako

JANUARY 24, 2018

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

Steve DiGioia

AUGUST 2, 2021

But the sights I saw were the farmer’s missed opportunity to make this ride something special and to enhance the experience of his customers. An Opportunity to Enhance the Customer Experience. These are simple yet effective ways to enhance the experience of their customers. Tell your customers.

Customer Experience 230

Customer Experience Sports Leadership Customers 230

Customer Bliss

MAY 23, 2018

“ I really, truly pride myself in surrounding myself with a team of super talented people and letting them shine and be their best selves,” says Carolyne Matseshe-Crawford , Head of Fan Experience at Fanatics. Fanatics is the world’s largest provider of officially licensed sports gear. How is the site experience?

Sports 197

Sports Customer Experience Travel B2C 197

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. Tier Your Teams It’s critical to tier your team’s structure based on knowledge, skill and experience. This can help answer questions: Where does overwork exist?

Customer Service 59

Customer Service Sports Banking Analytics 59

CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Keeping your online customers happy with the service they receive is quite a challenge. Instil Service at Every Level. Personalize Your Service.

Sports 52

Sports Customer Service Loyalty Programs Tips 52

AskNicely

MAY 16, 2016

It can also give you the ability to customize your experience so the info you want is accessible and easy to analyze right off of your mobile device or desktop. How many customers opened those emails? Your customer service supervisor, for example, could view metrics such as the average call answering speed and the return rate.

Sports 272

Sports Net Promoter Score Metrics Measurement 272

Customer Bliss

APRIL 23, 2021

Global Gurus’ list for World’s Top 30 Customer Service Professionals for 2021 came out recently, and I wanted to use it as an opportunity to highlight some of my friends and colleagues who are not only on the list, but who have shared their wisdom on my podcast. (And, Chip explained it in this way: “I want to talk about trust.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

CSM Magazine

DECEMBER 7, 2023

Ever wondered how the high-stakes, high-speed world of horse racing manages its customer service game? Most horse racing enthusiasts would agree that horse racing is more than just a sport. Every part of a horse race requires customer service. Well, let me tell you something right from the start.

Industry 52

Industry Customer Service Sports Fashion 52

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., They made your experience enjoyable and easy. Isn’t that what the best people do?

Entertainment 88

Entertainment Sports Customer Service Training Training 88

Experience Investigators by 360Connext

NOVEMBER 2, 2015

For those of us who are sports fans (cough cough, Go Cubs!) The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting. The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting.

Sports 110

Sports How To Consulting Customers 110

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. And we must do the same in business. Customers don’t want or like complication, confusion, or friction.

Entertainment 95

Entertainment Sports Financial ROI 95

Vonage

JULY 11, 2018

Here are seven simple customer service tips you can go use right now. Tip 1 Visualize Great Service. Successful people in many professions—from business to sports to music—prepare themselves mentally by visualizing themselves succeeding. 3. Try to receive customer feedback that matches your letter.

Tips 216

Tips Customer Service Sports Exercises 216

ShepHyken

JULY 31, 2020

She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. Customer experience and customer service are often used interchangeably and are the buzzwords for businesses in the age of instant gratuity.

Customer Experience 109

Customer Experience Customer Service Net Promoter Score Self Service 109

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

Wired and Dangerous

DECEMBER 1, 2020

Customers have changed! Research shows their expectations for customer service have increased significantly in the last 12 months. Forbes reports that 73% of companies with above-average customer experience perform better financially than their competitors. Be sure to check out Chip’s latest post.

Customer Experience 136

Customer Experience Sports Customer Service Representative Customers 136

AskNicely

MAY 16, 2016

It can also give you the ability to customize your experience so the info you want is accessible and easy to analyze right off of your mobile device or desktop. How many customers opened those emails? Your customer service supervisor, for example, could view metrics such as the average call answering speed and the return rate.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

CSM Magazine

MARCH 20, 2023

But the vast majority of customers operate wholly online these days. With that move online, even the top sports betting sites have to offer good support. Betting can seem confusing for many newcomers, so a helpful side to the business in the form of customer service is a must. What is Available? What is Available?

Customer Service 52

Customer Service Sports Social Media Customers 52

Experience Investigators by 360Connext

JUNE 13, 2018

It’s tricky, this human experience of ours. So it’s no wonder we never run out of customer service disasters to talk about! Customer service disasters really come down to one thing: expectations. If you don’t live up to them, you will disappoint a customer. Listen to customers.

Customer Service 152

Customer Service How To Sports Communication 152

CSM Magazine

JANUARY 29, 2024

Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. Efficient customer support management is a way for a business to develop and flourish.

Omni-Channel 52

Omni-Channel Customer Service Knowledge Base e-support 52

ShepHyken

JANUARY 15, 2024

Top Takeaways: Shep’s Comment: Some may not see this as a customer service or CX interview. If they are on the frontline, dealing with customers, you want an elite performer, not just a competent performer. Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice.

Sports 81

Sports How To Exercises Culture 81

Vonage

MARCH 14, 2017

Many organizations use this phrase to describe and promote their service. But how many have really earned the right to claim customer service excellence? If you give good service, that’s not legendary. But if you provide service unsurpassed in your field, that can be legendary service. Chatting with the L.L.

Customer Service 136

Customer Service Sports Social Media Culture 136

ShepHyken

APRIL 24, 2023

Top Takeaways: When an organization makes customers feel special by getting something that appears to be hard to get, they endear customers to the company and make them feel connected to the brand. There are four types of scarcity: Time-related scarcity – when products or services are available for only a set amount of time.

Customer Experience 62

Customer Experience Sports Customer relationships Consumers 62

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Interaction 140

Interaction Customer Service Sports Communication 140

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Bottom line: if you want to keep your customers, keep your promises.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Sports 52

Michelli Experience

FEBRUARY 6, 2018

You will see that I didn’t mention the name by which people typically refer to the season-ending major sporting event where commercials play a central role. Have you taken the time to carefully craft your trade dress, register your trademark, and protect your branded experience assets? First, notice the title of this blog!

Customer Experience 133

Customer Experience Sports Advertising Social Media 133

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? I love to browse through the different sections, experience new products, sometimes buy items on display and of course, eat their famous meatballs. Because I love shopping there!

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? I love to browse through the different sections, experience new products, sometimes buy items on display and of course, eat their famous meatballs. Because I love shopping there!

Retail 52

Retail Strategy Customer Experience Sports 52

ShepHyken

JULY 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Is Customer Service The Same As Customer Experience? My Comment: What’s the difference between customer service and customer experience? LiveHelpNow!)

Customer Journeys 122

Customer Journeys Customer Service Exercises B2C 122