Social Customer Care: What Every Marketer Needs to Know

360Connext

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Social customer care is going to be with us forever. Why not get better at how you’re serving customers there?

The 3 Hottest Trends Impacting Outsourced Customer Care

BlueOcean

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care.

3 Most Important Ingredients of Social Customer Care

Provide Support

Most important ingredients of social customer care. Today probably every business is sufficiently aware of the importance of social media for customer service.

You Can Absolutely Ignore Social Customer Care

The Upsell

Is social customer care important to you? Recently, customer service king o’kings Shep Hyken, visited Social Media Marketing World in San Diego to speak on the customer experience and its changing nature.

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Upstream Works

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. And it’s a positively herculean undertaking to make an impression that keeps customers coming back. .

10 Simple Tips to Improve Customer Care In Just 1 Day

Win the Customer

Customer care is one of the most important aspects of growing a successful business. Here are 10 tips and tools you should utilise to improve customer care. Call Center Culture Customer Service

Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them

Michelli Experience

I also suggested that from my vantage point the Net Promoter Score® (which is calculated using a single question about likelihood to recommend) has greater predictive value for customer loyalty (return business and future spend) than it does about advocacy (referrals). Also in last week’s blog , I indicated that customers have a variety of reasons why they don’t recommend brands even though they are otherwise loyal (e.g.

Use Empathy To Strengthen Your Customer Care

Nimble

Customer Focus Nimble Tips Social Business #CustServ Customer Experience Customer Service CXYou’re waiting in line at a clothing store.

Customer Service Tip: The Power of Observation

ShepHyken

Rico was our waiter and was taking great care of us. Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience. The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken.

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Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them

Michelli Experience

I also suggested that from my vantage point the Net Promoter Score® (which is calculated using a single question about likelihood to recommend) has greater predictive value for customer loyalty (return business and future spend) than it does about advocacy (referrals). Also in last week’s blog , I indicated that customers have a variety of reasons why they don’t recommend brands even though they are otherwise loyal (e.g.

Self-Care Tips For The Dedicated Customer Care Agent

Nimble

Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the best support possible. As a Care [.]. Customer Focus Customer Service Customer Support

Self-Care Tips For The Dedicated Customer Care Agent

Nimble

Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the best support possible. As a Care [.]. Customer Focus Customer Service Customer Support

5 Tips for Optimal Mobile App Customer Care

Think Customers

As more and more consumers gravitate toward mobile as their preferred channel to conduct their daily tasks, customer service will be well on its way to becoming the future trend for mobile apps and services. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy inappcustomersupport mobileappsinthecontactcenter mobilecustomerservice thefuturetrendformobileappsandservices

6 Tips to Build Stronger Customer Trust with Live Chat Support

Provide Support

How live chat can help you build stronger customer trust. Many online companies add live chat support to their websites as a means to offer quick and efficient customer service and increase customer engagement. Customize your messenger to make your brand recognizable.

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School Schedules, Running Shoes, Wizardry and Exceptional Customer Care

COPC

Everyone knows providing a customer with a great experience increases the chances of repeat business, improved brand opinion and, hopefully, brand loyalty and advocacy. employees who experienced exceptional customer care not for themselves, but for their children. A Lesson in Great Customer Service– Kathleen Jezierski, Chief Operating Officer, COPC Inc. My interaction with my son’s school was better than what I often experience as a paying customer. __.

How Customer Care Can Boost Your Sales and Increase Your Profits

CSM Magazine

This is a story from my personal experience that showed me that caring for customers really can boost your sales and profits. He was going out of his way to get the best deal for his customer. Ellen Goodwright is a freelance writer and customer service raving fan.

Four Tips for Saving Hundreds of Hours Per Year

Topdown

When it comes to customer care, time is of the essence. Nobody looks forward to dealing with a customer service issue. The sooner a company resolves customer problems, the better. Customer Experience Customer Communications

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9 Effective Tips for Customer Service on Social Media

Comm100

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Years ago, it might take days or even weeks for customer service to answer a question from a customer.

Knowledge Base Examples: 6 Tips for Clean, Professional KBs

Comm100

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Example 3: Eventbrite — Consider Splitting Your Categories by Customer Type. Customer Service knowledgebase

5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey.

Top 3 Churn-Busting Tips: Lessons and Revelations from SubSummit

Solvvy

” On the last day of the conference, our Founding CEO, Mahesh Ram, delivered his parting thoughts as conference attendees gathered for one last time in the ballroom on the common theme that is keeping them up at night — how to retain customers and reduce churn.

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12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season

Kayako

If you’re in retail customer support, it’s probably the busiest time of the year for you with customers going shopping mad stocking up on presents. What do your customers expect?” Create an FAQ on returns and refunds so it limits customer requests.

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Guest Blog: How Virtual Web Assistants Provide Productivity for Busy Companies

ShepHyken

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Customer Service.

Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft – CB20

Customer Bliss

Tish Whitcraft is what we call a serial Chief Customer Officer, or CCO. Tish has more than 20 years of experience building and leading innovative, customer-driven ecosystems. Previously, she was Vice President, customer care and operations, at Yahoo!, Episode Overview.

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The Unifying Force of Care: A Basic Human Need Customers Crave and Businesses Demand

Customer Bliss

It’s no secret – caring is a fundamental human need that triggers positive feelings. And a recent study reveals that patterns in human brain activity associated with empathy and caring are also associated with value and reward. We are programmed to care. What is Care?

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Five Ways to Create Customer Loyalty

ShepHyken

Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. If it doesn’t, it doesn’t matter how good your customer service is.

12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season

Kayako

If you’re in retail customer support, it’s probably the busiest time of the year for you with customers going shopping mad stocking up on presents. What do your customers expect?” Create an FAQ on returns and refunds so it limits customer requests.

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Never Take Your Eyes Off the Customer

ShepHyken

There are many excellent customer service tips from a veteran in the hospitality business. The Lesson: Never take your eye off your customers. Stay focused on doing the right thing for your customers, and they will stay focused on you. One of my favorite restaurants in St.

12 Tips you cannot miss if you wish to offer an omnichannel customer experience

SurveySparrow

What is Omnichannel customer experience: Omnichannel customer experience integrates text, social media, email, IMs, etc, to provide a messaging that is not only aligned but also where customers can expect the same kind of service and experience across all channels.

What Wells Fargo (and the Rest of Us) Can Learn from Samsung

Heart of the Customer

Michael Lawder, SVP, Customer Care, Samsung Electronics America Both these speakers began their […]. The post What Wells Fargo (and the Rest of Us) Can Learn from Samsung appeared first on Heart of the Customer. “Who knows what happened to us two years ago?”

5 Top Customer Service Articles for the Week of January 28, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? The 14 “rules” are actually some pretty darn good tips for delivering a better customer experience.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Kate Nasser

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

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Amazing Business Radio: Matt Peterson

ShepHyken

Matt Peterson Shares Tips on Delivering Amazing Service. Top Takeaways: Measure your customer satisfaction. Don’t automate customer care. Communicate the way your customers want to communicate. Everyone (at Jive) is a customer service agent.

Tips to Maintain Brand Loyalty in Today’s Disruptive World

Smarter CX

In today’s digital economy, it’s easier than ever for a customer to spend their money elsewhere if you aren’t meeting their expectations. Customers are no longer loyal to a brand, rather, they’re loyal to a relationship to a brand. Experts Customer Experience

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5 Top Customer Service Articles for the Week of December 24, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. And one of the most valuable of these is customer data.

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5 Tips for Social Media Customer Service

CSM Magazine

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. Customers want a consistent experience regardless of the channel they use.

5 Top Customer Service Articles For the Week of March 26, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. You’ll love this story about how a member of the airline’s social media customer care team took care of a passenger during her flight. .