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Customer Service Tip: The Power of Observation

ShepHyken

For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Tips 147
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Wow Your New Employees

Bill Quiseng

Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.

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Top 5 Customer Service & CX Articles for Week of November 13, 2023

ShepHyken

4 Surefire Ways to Be Exceptional With Your Customer Care by Emily Reynolds Bergh (Entrepreneur) Being kind is not something you necessarily associate with the business world, but remember, at the end of the day, your clients are people, too. I’m a big fan of lists with great tips and suggestions to discuss at our next team meeting.

eBook 57
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Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Of course, customer service and experience hover over all of these.

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The Best Social Media Channels for Customer Service

ShepHyken

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.

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5 Top Customer Service Articles for the Week of July 22, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.

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Top 5 Customer Service & CX Articles for Week of October 23, 2023

ShepHyken

If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. When customers know you care, you create an emotional connection that fosters trust and loyalty. This short article has several tips on how to get reviews, why you want reviews, and more.