Lumoa

FEBRUARY 6, 2018

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach. Is customer centricity already part of the company DNA and culture?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Tactic 3: Take Advantage of Your Employees’ Strengths. The employees are ultimately happier, which creates happy customers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Integrity Solutions

FEBRUARY 27, 2023

The first thing that comes to mind when you hear the word “coach”, understandably, is probably a sports reference. World-class sales leadership is about embracing both of these roles. Coaching and the Connection to Employee Engagement and Retention Great sales leadership goes far beyond just hitting numbers.

Sales 62

Sales Management Culture Leadership 62

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum.

Sports 118

Sports Leadership Customer Centricity Consulting 118

CX Journey

JANUARY 8, 2015

Thomas Jefferson When I was in sports in high school, I was told that a positive mental attitude was everything - you can''t win without it. Let''s think about your workplace and your culture within. Then one day, finally, you get a message from company leadership. Employee happiness? It''s leadership. Or forever.

Strategy 80

Strategy Leadership Culture Fashion 80

Michel Falcon Experience

MARCH 10, 2019

As leaders, we generally make it hard on ourselves to manage our employees and the outcome is a poor experience for our team members which negatively impacts their perception of you as their leader and paralyzes their morale and performance. I’ve come a long way in my leadership ability to manage a team. Simple, right?

Tips 112

Tips Management Culture Meeting 112

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need." All will take leadership deeply committed to customer experience as a significant marketplace differentiator.”

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Michel Falcon Experience

JANUARY 16, 2020

This company’s leadership team has made a conscious decision that is negatively impacting their customer experience. Are you interested in improving your company culture, employee engagement, and customer experience? We are experiencing higher than normal call volume…”.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. These “business rituals” criteria are the truth about your culture. Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

Alida

AUGUST 24, 2016

I’m personally attracted to entrepreneurial culture, great branding and inspirational ideas. How will you keep us engaged? Here are seven strategies to ensure your Millennial employees love the workplace: Make salaries competitive. Emphasize your workplace culture. What matters most to your Millennial workforce?

Engagement 100

Engagement How To Culture Policies 100

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience What Bob wouldn’t say, but I will say for him is that Bob is a great leader. Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success.

Leadership 154

Leadership CEM Sports Hotels 154

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. On building a culture around XM. From practitioner to advisor.

Sports 26

Sports Culture Leadership Technology 26

Russel Lolacher

JANUARY 30, 2022

the impacts yelling can have on coworkers and the culture. how yelling can be addressed from leadership and as the yeller. It’s Relationships at Work, the Employee Experience and Workplace Culture podcast. And they talked about how it really depends on the culture, whether yelling is condoned or not.

Culture 52

Culture Employee Experience Leadership Course 52

ClearAction

JULY 29, 2018

It’s driven employee engagement and customer engagement at the same time: customers noticed these changes, and within 24 months of posting the largest corporate loss in New Zealand corporate history, the business was turned around to a profit. “Culture is a reflection of decision-making in a business.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

Russel Lolacher

JUNE 5, 2022

How knowledge transfer and culture can benefit from communication technology. He’s the senior IT customer support manager for first American title, which is leading the technical sports, customer support to their employees. So first question, we’re talking about technology, employee engagement with technology.

Communication 93

Communication Technology Employee Engagement Culture 93

Russel Lolacher

SEPTEMBER 27, 2022

Fun fact: he’s the oldest of five so he’s been doing the leadership thing for a while. As a new leader, where to look for examples of leadership. What triggers someone to understand the importance of modelling good leadership. When to start demonstrating your leadership. Connect with Reagan on his platforms: Linkedin.

Examples 52

Examples Leadership Training Conference 52

Qualtrics

DECEMBER 11, 2018

In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. On the causes that define Patagonia’s culture: Patagonia is a cause disguised as a company. They’re just in line with the culture.

Handbook 54

Handbook Feedback Culture Employee Engagement 54

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience . Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success. What Bob wouldn’t say, but I will say for him is that Bob is a great leader.

Leadership 68

Leadership Sports Hotels Social Media 68

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience . Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success. What Bob wouldn’t say, but I will say for him is that Bob is a great leader.

Leadership 60

Leadership Sports Hotels Social Media 60

Integrity Solutions

JULY 7, 2022

In sports, great coaches are nothing without their players, and even the best team will struggle without its leader. As much as the sales leaders have to commit to and create a culture of coaching on their teams, just as important is the salesperson’s willingness to accept it, their acumen for applying what they’re learning.

Sales 18

Sales Sports Leadership Culture 18

Russel Lolacher

DECEMBER 5, 2022

How much do you feel the culture of the organization you were working in, contributed down this path? And I wouldn’t, I wouldn’t describe wouldn’t be so simplistic as to say, oh, yeah, it’s because we had really toxic culture. So it wasn’t Yes, the culture was an enabler of that. Russel Lolacher.

Culture 52

Culture Entertainment Sales Employee Engagement 52

Qualtrics

AUGUST 4, 2021

Make sure the meeting is not being held on major cultural or religious holidays. Set clear ground rules upfront, codifying these will help attendees be aware of their responsibilities, as well as how they should engage and interact with each other (e.g., Think about your participants’ family responsibilities.

Meeting 26

Meeting How To Tips Sports 26

Up Your Service

AUGUST 8, 2018

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

Culture 53

Culture Airlines Net Promoter Score Leadership 53

Up Your Service

AUGUST 8, 2018

Building a Service Culture, an interview with Ron Kaufman. RON KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “ 12 building blocks of uplifting service culture. Number one: Where are we weak?

Culture 40

Culture Airlines Net Promoter Score Leadership 40

CX Accelerator

DECEMBER 5, 2017

With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. This article will focus on three essential (but rarely discussed) engagement techniques specific to service professionals Peer-To-Peer Relationship Focus Do you want to know the top reason people stay at their jobs?

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

Customer Bliss

MAY 10, 2018

These interviews helped her get a pulse for the culture of the employees and their views of the company as well. Lastly, Amy leaves us with this line: customer experience is an endurance sport, it’s a long game in a lot of cases where you have short wins, but you also have to be sure you’re having a good time doing it.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Russel Lolacher

JUNE 13, 2022

the role of executive and culture in addressing silos. We talk about culture, we talk about teams, but there can be one person that ruins it for everybody. KEY TAKEAWAYS. how organizational silos can be created. how vision and mission of a company relate to silos. the importance of communication. Russel Lolacher. Russel Lolacher.

Culture 59

Culture Communication Employee Experience Connections 59

ClearAction

APRIL 18, 2015

Helping executives establish a customer-focused big picture in strategy and culture. Developing and recognizing employees. HR can be a catalyst to knowledge sharing, but it requires a cross-organizational culture and alignment to succeed. Here are ways HR can help: Engagement. —@tcrawford. —@EngageGXD.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Michael Lowenstein, Ph.D.,

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Manage or Coach?

Sales 98

Sales Leadership Infographics Culture 98

Qualtrics

OCTOBER 23, 2019

Bringing your personality into channels, creating fun channels (Pets, Cat GIFS, Walking Dead banter) where you can connect informally will help to keep those connection points high to keep or grow a high performing culture and team. Success and remote employee engagement can start from the top down. Do virtual activities.

Tips 33

Tips Conference Video Meeting 33

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60