Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. So, so that type of cultural leadership, right. Russel Lolacher. What are some red flags?

Culture 98

Culture Connections Leadership Communication 98

SurveySparrow

DECEMBER 19, 2019

Today SurveySparrow, the makers of your favourite online survey software , had the opportunity to chat with employee experience expert David Zinger about his involvement in the world of EX. David is both a prolific author and the founder of the 7200 member Employee Engagement Network. Let’s jump into the interview then.

Employee Engagement 52

Employee Engagement Engagement Employee Experience Survey 52

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Lumoa

FEBRUARY 6, 2018

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach. Is customer centricity already part of the company DNA and culture?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Integrity Solutions

FEBRUARY 27, 2023

The first thing that comes to mind when you hear the word “coach”, understandably, is probably a sports reference. A coaching culture must dovetail with broader corporate goals — the growth strategy, the need to onboard, train and develop new salespeople to become productive quickly, and decrease costly sales turnover.

Sales 62

Sales Management Culture Leadership 62

Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Tactic 3: Take Advantage of Your Employees’ Strengths. The employees are ultimately happier, which creates happy customers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture Employee Engagement Company Engagement 12

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum.

Sports 117

Sports Leadership Customer Centricity Consulting 117

Michel Falcon Experience

JANUARY 10, 2019

Why did some customers not care to talk about the local sports team? Employees engaging in off-topic conversations. Have fostered a company culture where we promote new ideas. Have created a framework and meeting structure where employees can share their concepts. Does this remind you of one of your customers?

Training 151

Training Customer Service How To Employee Engagement 151

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Employee Engagement: Living Your Brand Promise.

Customer Experience 48

Customer Experience Sports Guidelines Chief Customer Officer 48

Michel Falcon Experience

MARCH 10, 2019

Understand Their Purpose (as an individual, not employee). My book is titled, People-First Culture: Build a Lasting Business By Shifting Your Focus From Profits to People. I define People-First Culture by building a business that your employees and customers will admire. Simple, right? Ask how Rosa’s doing.

Tips 112

Tips Management Culture Meeting 112

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. These “business rituals” criteria are the truth about your culture. Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need." Don’t underestimate culture. A lean and agile culture will definitely support you in that matter.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Customer Bliss

MAY 10, 2018

These interviews helped her get a pulse for the culture of the employees and their views of the company as well. Lastly, Amy leaves us with this line: customer experience is an endurance sport, it’s a long game in a lot of cases where you have short wins, but you also have to be sure you’re having a good time doing it.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Michel Falcon Experience

JANUARY 16, 2020

Are you interested in improving your company culture, employee engagement, and customer experience? At the beginning of 2019, nearly one year ago, I had a company called SentriLock reach out to me to host customer service training for their management team. If so, my online course, Team Operating System , may be your solution.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ClearAction

APRIL 3, 2015

Hope was expressed about HR group’s H2H (human-to-human) skills and aspirations to enable operational excellence and cultural transformation. Cultural Guidance. Company culture that embraces CX can be a huge selling point. Make sure employees buy into the Why not just the What. —@clearaction. Tell stories.

Engagement 48

Engagement Customer Experience Employee Engagement Culture 48

Alida

AUGUST 24, 2016

I’m personally attracted to entrepreneurial culture, great branding and inspirational ideas. How will you keep us engaged? Here are seven strategies to ensure your Millennial employees love the workplace: Make salaries competitive. Emphasize your workplace culture. What matters most to your Millennial workforce?

Engagement 100

Engagement How To Culture Policies 100

ClearAction

JULY 29, 2018

It’s driven employee engagement and customer engagement at the same time: customers noticed these changes, and within 24 months of posting the largest corporate loss in New Zealand corporate history, the business was turned around to a profit. “Culture is a reflection of decision-making in a business.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

ClearAction

AUGUST 29, 2015

The 3 necessary action ingredients are (1) Micro Action, (2) Macro Action, AND (3) Cultural Action. B) Big changes can be impossible without cultural support that reinforces, rather than works against, cross-functional collaboration. (C) 3) Cultural Customer Experience Action. Customer Experience Improvement is a Team Sport.

ROI 48

ROI Omni-Channel Customer Experience Employee Engagement 48

CX Journey

JANUARY 8, 2015

Thomas Jefferson When I was in sports in high school, I was told that a positive mental attitude was everything - you can''t win without it. Let''s think about your workplace and your culture within. So let me get to my point: "Be positive" is not a directive that facilitates or creates engagement. Or forever. Fix what ails you.

Strategy 80

Strategy Leadership Culture Sports 80

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. On building a culture around XM. From practitioner to advisor.

Sports 26

Sports Culture Leadership Technology 26

Russel Lolacher

JUNE 5, 2022

How knowledge transfer and culture can benefit from communication technology. He’s the senior IT customer support manager for first American title, which is leading the technical sports, customer support to their employees. So first question, we’re talking about technology, employee engagement with technology.

Communication 93

Communication Technology Employee Engagement Culture 93

Russel Lolacher

JANUARY 30, 2022

the impacts yelling can have on coworkers and the culture. It’s Relationships at Work, the Employee Experience and Workplace Culture podcast. And they talked about how it really depends on the culture, whether yelling is condoned or not. That is not a happy, healthy workplace culture. PLAY AND SUBSCRIBE.

Culture 52

Culture Employee Experience Leadership Course 52

Qualtrics

DECEMBER 11, 2018

In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. On the causes that define Patagonia’s culture: Patagonia is a cause disguised as a company. They’re just in line with the culture.

Handbook 54

Handbook Feedback Culture Employee Engagement 54

Strativity

DECEMBER 12, 2014

Throughout my life I’ve been fortunate to attend many sporting and entertainment events, from Broadway shows to baseball games and everything in between. Learn more about Employee Engagement: . Engage your employees beyond the survey – take action . Free download: Creating a Culture of Employee Delight .

Entertainment 52

Entertainment Sports Employee Engagement Conference 52

ClearAction

DECEMBER 31, 2015

“Knowledge management, employee engagement, and cross-functional collaboration can be facilitated by HR to achieve greater connectedness, consistency and synergy both internally and externally. “In sports, a great deal of thought goes into creating winning teams. ” Are You a Customer Experience Action Hero?

Strategy 48

Strategy Customer Experience ROI Sports 48

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.

Leadership 154

Leadership CEM Sports Hotels 154

Daniel Group

JANUARY 27, 2015

So what is it about the playoffs and, for that matter, all professional sports that make them so special? Watching sports, you get caught up in the moment and forget about your own boundaries and barriers. And then it exploded when Russell Wilson threw the game winning touchdown in overtime. Unbelievable!

Sports 40

Sports Competitive Advantage Exercises Employee Engagement 40

Integrity Solutions

JULY 7, 2022

In sports, great coaches are nothing without their players, and even the best team will struggle without its leader. As much as the sales leaders have to commit to and create a culture of coaching on their teams, just as important is the salesperson’s willingness to accept it, their acumen for applying what they’re learning.

Sales 18

Sales Sports Leadership Culture 18

Russel Lolacher

DECEMBER 5, 2022

How much do you feel the culture of the organization you were working in, contributed down this path? And I wouldn’t, I wouldn’t describe wouldn’t be so simplistic as to say, oh, yeah, it’s because we had really toxic culture. So it wasn’t Yes, the culture was an enabler of that. Russel Lolacher.

Culture 52

Culture Entertainment Sales Employee Engagement 52

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.

Leadership 68

Leadership Sports Hotels Social Media 68

Qualtrics

AUGUST 4, 2021

Make sure the meeting is not being held on major cultural or religious holidays. Set clear ground rules upfront, codifying these will help attendees be aware of their responsibilities, as well as how they should engage and interact with each other (e.g., Think about your participants’ family responsibilities.

Meeting 26

Meeting How To Tips Sports 26

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.

Leadership 60

Leadership Sports Hotels Social Media 60

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Up Your Service

AUGUST 8, 2018

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

Culture 53

Culture Airlines Net Promoter Score Leadership 53

Michel Falcon Experience

FEBRUARY 19, 2016

When I was getting my career started, Zappos was fast becoming a recognized company for their customer-focused culture. In 2014, I wrote a post titled, “ Employees Need to Be Responsible for Their Own Development ” on LinkedIn that received nearly 10,000 views. I’m a very curious person and I ask a lot of questions.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Up Your Service

AUGUST 8, 2018

Building a Service Culture, an interview with Ron Kaufman. RON KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “ 12 building blocks of uplifting service culture. Number one: Where are we weak?

Culture 40

Culture Airlines Net Promoter Score Leadership 40