The Customer Service Ritual that Takes Place at Every Meeting
ShepHyken
MAY 19, 2021
Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. This is simply a positive experience we created for either a customer or team member at Shepard Presentations. There are many other rituals that get people in alignment and ready for a meeting.
Let's personalize your content