Basic Research Builds B2C Business with Custom CRM Integration
NICE inContact
APRIL 24, 2019
What’s more, it has reduced the number of applications and streamlined its infrastructure—from eight segregated systems to two cloud-based integrated system—and eliminated the need for 12 servers in its data center. And the system’s so easy to use, agent training time has been reduced by 78 percent, to just a few days.
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