The Convergence of Customer Feedback and CRM
InMoment XI
JUNE 12, 2013
In my spare time, I have the pleasure of sitting on the Customer Experience Professionals Association (CXPA) "CX Expert" panel, where nine other panelists and I field questions from members (and one another) on all things CX. I think a lot about this convergence in my role at Allegiance and as an industry watcher in general.
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