Customer Service Training: 21+ Tips, Activities, and Courses
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
15 Top Customer Service Training Courses for Your Agents (Half Are Free)
Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
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Top LinkedIn Learning Courses for Customer Success
ChurnZero
FEBRUARY 9, 2021
One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.
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AI in Customer Service: Chatbots and ChatGPT are just the Start
TechSee
JUNE 29, 2023
AI is rapidly becoming a critical tool in customer service. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction. Getting there will require a broader perspective on service. Deploying this AI will require more than simply upgrading a chatbot.
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Top 5 Customer Service Trends to Expect in 2023
Comm100
NOVEMBER 23, 2022
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Proactive customer engagement takes off. “By
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Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Of course, you have, and I’ll bet you didn’t like that surprise. Happy New Year! And for everything else, too!
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Top 10 Customer Service Acronyms to Use Every Day
Steve DiGioia
MAY 17, 2021
Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. Use the C.A.R.E.S.
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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
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Millennial Generation Customer Service – The Ultimate Guide
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service.
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Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
MARCH 31, 2024
Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?
Bigfoot Customer Service. What Is It and Why Are You Still Giving It?
Steve DiGioia
FEBRUARY 3, 2020
But what does he have to do with customer service? There are many similarities between the creature and the service many of us dish-out to our customers. That’s why I call it, Bigfoot customer service. We’ve all entered a retail store and never seem to find a customer service employee to help us.
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What’s Trending in Customer Service Right Now?
BlueOcean
JULY 8, 2020
In the world of customer service, every industry has had their own unique challenges this year, and it’s clear that most companies have had to pivot in their approach. Read on for more insight on what’s trending in customer service. Every customer service interaction is an opportunity to deliver this connection point.
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Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
APRIL 1, 2024
Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?
Useful Tips On How To Successfully Sell Your Online Course
CSM Magazine
DECEMBER 14, 2021
Creating an online course is a great way to share information with others. However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. We’ll also provide tips on how to promote your course and make money.
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Top 5 Customer Service & CX Articles for Week of March 18, 2024
ShepHyken
MARCH 18, 2024
Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. The competition isn’t just your direct competitors, although they’re still there of course.
Learning about customer service should not be seen as an event, but rather as a process.
Bill Quiseng
MAY 24, 2023
Of course not. It’s the same for customer service. You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. Develop your people with customer CARE education. Be GREAT out there!
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Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders
Experience Investigators by 360Connext
AUGUST 1, 2023
Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.
The New Qualities for Customer Service Excellence
C3Centricity
AUGUST 4, 2020
The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence?
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Top LinkedIn Learning Courses for Customer Success
ChurnZero
FEBRUARY 9, 2021
One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.
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Customer Service Versus Customer Experience … What’s the Difference?
ShepHyken
JULY 7, 2021
It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience.
Call Centers are the Front Line of Customer Service
NICE inContact
OCTOBER 16, 2018
An industry survey of support center professionals reported nearly a third – 32% – indicated that customers had to talk to more than one agent in the course of their call. What’s more, 21% of support centers make customers repeat their story when they are transferred to another rep. Customer service is a great differentiator.
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7 Customer Service Tips for Financial Service Companies
Kustomer
JUNE 6, 2023
Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.
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Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed
Comm100
NOVEMBER 3, 2017
How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.
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This is How You Can Tell You’re a Customer Service Professional
Steve DiGioia
SEPTEMBER 30, 2019
In celebration of Customer Service Week (October 7-11, 2019), this post focuses on the customer service professionals who make it all possible. Others, sadly, haven’t a clue and chase away more customers than they help. Others, sadly, haven’t a clue and chase away more customers than they help.
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How Would a 100% Satisfied Customer Service Guarantee Change Your Business?
Wired and Dangerous
AUGUST 10, 2020
What would a lifetime warranty look like for a customer service experience? Customers today have changed. Recent research shows that forty-four percent of customers stop doing business immediately after a less than satisfactory experience and another 15% exit as soon as their contract is up! GUARANTEED.”
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Transforming Customer Service in a Student’s World – a Q&A with Dawson College
Comm100
JUNE 22, 2021
to ensure that their students complete their course. We sat down (virtually speaking) with Derek Gaucher, Coordinator of IT Solutions at Dawson College, to ask him about how Dawson College is embracing new customer service technologies and channels to provide a digital student experience that has become central to their success.
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5 Top Customer Service Articles of the Week 7-12-2021
ShepHyken
JULY 12, 2021
Each week I read many customer service and customer experience articles from various resources. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Customer Service Competency Class Now a Requirement for Fordham Admission by Isabella Scipioni.
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Top Customer Success Courses and Training that every CSM needs in 2022
CustomerSuccessBox
MARCH 14, 2022
Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Whether you are starting out as an early Customer Success manager or you are an existing CSM, looking to grow into the industry and expand your knowledge base, here is what you need. Course Format: 2.5-hour
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The Digital Customer Service Revolution With Paolo Fabrizio
Kustomer
NOVEMBER 1, 2021
In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert, to discuss digital customer service. Given his past experience and insightful courses, businesses would benefit from his advice in this episode. That makes a difference.”
Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.
Kustomer
SEPTEMBER 4, 2023
If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.
Qualities to Look for When Building Your Customer Service Team
Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.
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How Much Does It Cost to Give Great Customer Service?
ShepHyken
SEPTEMBER 16, 2020
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customer service. Not that much!
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Top 4 Tips to Train Customer Service Agents Remotely
Comm100
MAY 19, 2021
If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. So how can you train and onboard your customer service agents when they are working remotely? Adopt customer service software with robust management tools . And the best part?
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You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
Steve DiGioia
MAY 13, 2019
Of course not. skills to be friendly enough for the customer service industry. Hiring “the right” person(s) can make all the difference in the world for a service business. But what if I asked you if you’re friendly enough for the customer service industry? Can you afford for this to happen? Who do you hire?
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6 Ways to Maintain a Winning Customer Service Strategy
Kustomer
SEPTEMBER 1, 2022
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. What Is Customer Service Strategy?
Customer Service Week: A Time to Celebrate Customers AND Employees
ShepHyken
SEPTEMBER 30, 2020
And of course, one of my favorite “holidays” is National Customer Service Week , which happens the first full week of October each year. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. This year it’s October 5-9.
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How Cleanliness Affects Customer Service
CSM Magazine
NOVEMBER 14, 2023
Do you worry about the impression you are making on your customers? Do you wonder what they think about your business and your customer service? Do you have a plan for keeping the place clean and presenting a tidy space for your customers? That’s very desirable for you and your customers.
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
Steve DiGioia
JANUARY 6, 2020
Imagine if you could build the ideal customer service agent. What personal characteristics are so important to you, and your customers, that each new hire is required to possess? Go ahead and pick your top 5 traits that you’d choose to build the ideal customer service agent. What would you do? You’re all set.
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7 Knowledge Management Best Practices That Drive Great Customer Service
Uniphore
JULY 21, 2021
How can organizations more effectively direct customers to the knowledge they’re looking for? Gartner’s newest customer service report “Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service” focuses on just these dilemmas. List your CX goals beforehand.
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Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.
The Importance of Customer Service in the iGaming Industry
CSM Magazine
JANUARY 24, 2024
No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry.
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Guest Post: Improving Employee Experience for Your Customer Service Team
ShepHyken
FEBRUARY 19, 2021
She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Where would a business be without a customer service team? There’s no denying that without an effective customer service team , a business would fall apart. Step 1: Implement Employee Engagement Software .
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