ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Be more accessible – Make it easy for your customers to reach you in multiple ways: phone, email, text, app, and more. Today’s customers will reach out to you in the most convenient way. Have you ever been hit with a surprise fee?

Customer Service 158

Customer Service Tips Guidelines Policies 158

Bill Quiseng

NOVEMBER 8, 2023

Neil Armstrong, of course. With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. Loyal customers will return repeatedly, spend more money, and rave about you to others on social media. Relationships build loyalty. Loyalty builds your business.

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. Of course, George Washington. Customer experience is how your customers feel about what you did.

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. My Comment: We start this week with a great list of ideas on how to create customer loyalty.

Customer Service 155

Customer Service Net Promoter Score Self Service Knowledge Base 155

ShepHyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. Managing the positive impact of a viral moment is key to getting those new customers to come back. How to Make Loyalty a New Business Line for your Brand? And here’s another term to consider: generative loyalty.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

TechSee

JUNE 16, 2022

As a consultant, he guides clients who want to develop customer-focused cultures. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021!

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

FEBRUARY 25, 2024

Our customer service research sponsored by RingCentral (brand new 2024 report is now out) includes a humorous stat/finding: 79% of US consumers have called customer support and been caught in the automated menu system and repeatedly screamed, “Agent” or “Representative,” and eventually hung up out of frustration.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. My Comment: Do your customers know you care about them? If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. Of course, we would love all reviews to be positive.

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

ShepHyken

MARCH 15, 2021

12 Golden Rules for Customer Experience Strategy by Steven van Belleghem. Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. Most aren’t succeeding. It’s the price of admission.

Customer Service 130

Customer Service Customer Service Training Customer Retention Training 130

ShepHyken

SEPTEMBER 21, 2016

It doesn’t matter if you are in retail selling to consumers, or in a business that sells to other businesses, it is virtually impossible to create customer loyalty by being the lowest price provider. The retail industry has trained consumers to think that way. It doesn’t mean you can’t have friendly and even helpful service.

Loyalty 48

Loyalty Retail Customer Service Training Strategy 48

Vonage

OCTOBER 2, 2017

The core values are a trio of direction and motivation: Loyalty: to guests, to the hotel, to each other, to the hotel industry, to Singapore. Key learning point to customer service culture A few words can make a big difference. Your Service” books and founder of UP! Your Service. Absolutely.

Culture 174

Culture Hotels Customer Service Hospitality 174

ShepHyken

MARCH 17, 2021

Loyalty for future orders!”. Of course, he was joking. Here are five ways to show you care more about your customer than the sale : Help the customer, don’t sell the customer. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sales 172

Sales How To Customer Service Training Customers 172

Bill Quiseng

MARCH 30, 2022

We don’t offer customer service training. Training is top-down, one-way “I know everything, you know nothing” instruction. Training is the “how” of service. Training is to develop THE BUSINESS. Training is for a job. Enrollment starts now. Tuition is free. Enroll today.

Customer Care 78

Customer Care Training Customer Service Training Customers 78

ShepHyken

MARCH 14, 2022

The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

ShepHyken

OCTOBER 24, 2022

Who doesn’t want their customers to love them? So, what do you do to get your customers to love you? Top 5 Customer Experience Courses and Certifications by Scott Clark. Let’s look at the top five online customer experience courses and certifications. Some training courses are designed for all employees.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

ShepHyken

FEBRUARY 12, 2024

Ultra Luxury Generation Divide: Courting the Next Generation’s Loyalty by Michelle Collins (SmartBrief) It’s a period of courting for both consumers and ultra luxury brands. Both assume that their loyalty is a privilege and an earned reward, respectively. My Comment: Selling to the uber-wealthy is different than the typical customer.

Self Service 67

Self Service Customer Service Social Media Ecommerce 67

ShepHyken

MARCH 18, 2024

by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. The competition isn’t just your direct competitors, although they’re still there of course. It’s grown to include all of the customer experiences your customer has every day.

Customer Service 80

Customer Service Government Employee Experience Video 80

Vonage

JULY 13, 2017

The core values are a trio of direction and motivation: Loyalty: to guests, to the hotel, to each other, to the hotel industry, to Singapore. Key learning point to customer service culture. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture.

Culture 174

Culture Customer Service Hotels Hospitality 174

Experience Investigators by 360Connext

JANUARY 28, 2020

Of course, it’s not just one metric. Then ensure you understand today’s reality with the right baseline metrics, along with journey maps, ongoing customer feedback mechanisms, and more. Related: How to Improve Customer Service Training with Simple Metrics. Just starting out? What a gift!

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

JUNE 28, 2021

10 Ways to Gain the Loyalty of Return Visitors by Lauren Voges. My Comment: Do you want your customers to come back? Of course, you do! It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) and loyalty. Follow on Twitter: @Hyken.

Customer Service 143

Customer Service Government Customer Service Training Loyalty 143

ShepHyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Are your customers coming back out of true loyalty, habit, or some other reason? Of course, not!

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

JANUARY 28, 2024

What Can Disneyland Teach Us about the Customer Journey? Shrewd customer design choices, of course. Tricia Cleppe-Fortier explores Disney’s desire paths, and how they can be adopted to enhance the customer journey and experience. For certain customers, self-checkout still makes sense.

Customer Service 67

Customer Service Customer Journeys Trends Study 67

ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. Of course, customer service is part of the CX.

Chatbots 93

Chatbots Loyalty Programs Customer Service Return on Investment 93

ShepHyken

MARCH 28, 2022

What Today’s Guests Really Want When It Comes To Hotel Loyalty Programs Might Surprise You by Ellis Connolly. Hospitality Net) Why do so many hotel loyalty programs fail? My Comment: Here’s an interesting take on loyalty programs. 78% of customers prefer immediate benefits over accumulating points.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

OCTOBER 12, 2020

That fact alone provides a valuable compass for innovating your customer experience during Covid-19, as well as reimagining what it could look like post pandemic. My Comment: Let’s start this week’s Top Five with one of the hottest topics in customer service and experience, and that’s empathy. That’s what caught my eye.

Customer Service 79

Customer Service Loyalty Airlines Meeting 79

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ShepHyken

JUNE 27, 2018

I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. And, trust leads to potential loyalty. Confidence can lead to trust. For information, contact 314-692-2200 or www.hyken.com.

Customer Service 88

Customer Service Chatbots Loyalty Customer Service Training 88

CSM Magazine

MARCH 4, 2020

Making customer service training part of your core orientation rather than just an afterthought will make sure that all your new recruits become familiar with your customer service approach as quickly as possible. You can search their website for other courses that you think will benefit you or your team.

Leadership 59

Leadership Customer Service Strategy How To 59

ShepHyken

FEBRUARY 5, 2020

Of course, you don’t want to run out of gas in the middle of the desert! In business terms, maybe you’ll focus on making sure this customer is happy, filling the metaphorical gas tank with an excellent customer experience, so you can last—or stay in business—until you get another customer. Follow on Twitter: @Hyken.

Customer Service Training 143

Customer Service Training Customers Course Customer Service 143

ShepHyken

NOVEMBER 29, 2021

(HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers. And of course, the main focus of that strategy should be on CX.

Customer Service 85

Customer Service Chatbots Retail B2C 85

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. . “To

Handbook 61

Handbook Customer Service Training Training Measurement 61

ShepHyken

MARCH 11, 2019

An outstanding product or service is not enough to attract — and maintain loyalty. My Comment: What if the word HELP was an acronym, where H meant Hear the customer out, E stood for Empathy, L meant Leading the customer to a resolution and P was about Providing the right course of action.

Customer Service 101

Customer Service e-support Guidelines Social Media 101

Stella Connect

DECEMBER 15, 2021

According to our research, 40% of US and UK consumers say they will share customer feedback about their bad customer service experience online, and nearly half (49%) of American and British consumers say they will tell their friends and family to stop buying from a given brand after a negative experience. .

Trends 75

Trends Poor Customer Service Consumers Social Media 75

ShepHyken

DECEMBER 26, 2016

The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Follow on Twitter: @Hyken.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

AUGUST 24, 2020

(Business2Community) By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation, preventive assistance, and even generation of revenue streams. I like articles with bullet points.

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

Steve DiGioia

MAY 17, 2021

From your customers’ perspective, they have a legitimate complaint, and they expect an apology. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course but allow them the opportunity to feel empowered over the situation. S atisfy – Make it right. Use the G.U.E.S.T.

Customer Service 341

Customer Service e-support Self Service Customers 341