Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Bill Quiseng

MARCH 30, 2022

We don’t offer customer service training. Training is top-down, one-way “I know everything, you know nothing” instruction. Training is the “how” of service. Training is to develop THE BUSINESS. Training is for a job. Instead, enroll in Customer CARE University.

Customer Care 78

Customer Care Training Customer Service Training Customers 78

Bill Quiseng

MAY 24, 2023

Of course not. It’s the same for customer service. You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. Develop your people with customer CARE education.

Customer Service 113

Customer Service Customer Service Training Customer Care Training 113

Bill Quiseng

NOVEMBER 8, 2023

Neil Armstrong, of course. With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? Loyal customers will return repeatedly, spend more money, and rave about you to others on social media.

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. Of course, George Washington. Why only three? Because nobody can remember Number Four.

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. My Comment: Do your customers know you care about them? If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. Of course, we would love all reviews to be positive.

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? My Comment: Selling to the uber-wealthy is different than the typical customer.

Self Service 67

Self Service Customer Service Social Media Ecommerce 67