Customer Service Training: 21+ Tips, Activities, and Courses
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
15 Top Customer Service Training Courses for Your Agents (Half Are Free)
Comm100
JUNE 30, 2016
According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.
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[Interview] Improve Your Customer Service Training with This Expert Advice
Comm100
JULY 28, 2016
A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. The Sound Advice of a Customer Service Veteran.
Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed
Comm100
NOVEMBER 3, 2017
How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Service First.
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Learning about customer service should not be seen as an event, but rather as a process.
Bill Quiseng
MAY 24, 2023
Of course not. It’s the same for customer service. You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. Develop your people with customer CARE education.
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113 How to Pick the Right Customer Service Training Software
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management.
Customer Service Training: Empowering A Service Mindset
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Customer service training, or service education. What’s the difference?
Up Your Service
OCTOBER 25, 2016
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? Let’s start with customer service training.
Brooklinen’s Winning Formula for Customer Service Training and Performance Management
Stella Connect
JANUARY 9, 2018
In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.
Introduction to CX 101.
Bill Quiseng
FEBRUARY 7, 2024
Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. Training is finite, usually one to three days. And training is top-down, one-way “I know everything, you know nothing” instruction. Welcome to CX 101.
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Price Is Only Relevant in the Absence of Value
ShepHyken
OCTOBER 10, 2023
Of course, every company, Disney included, has to be somewhat competitive with compensation and benefits. But in the end, for many, happiness and fulfillment are more important than a few extra dollars in their paycheck. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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3 Fantastic Things About Our Online Customer Service Training
Myra Golden
JANUARY 8, 2018
With just one click you can pull up progress reports, so you know when your employees have logged in, if they completed the training, and how they are progressing through the courses. Take a look around, read some reviews and sample some modules.
Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
Be open about policies and anything you know the customer might question or simply not like. Of course, you have, and I’ll bet you didn’t like that surprise. You don’t want your customers to say, “I’m disappointed. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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This is our time for a CX Revolution!
Bill Quiseng
NOVEMBER 1, 2023
Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. Of course, George Washington. But no more.This is our time for a CX Revolution! Why only three? Neil Armstrong.
If I Don’t Do It, Who Will?
ShepHyken
OCTOBER 24, 2023
The answer, of course, was the same guy who fixed everything around the office. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. By the end of the day, it was fixed. If I don’t do it, who will? I thanked him and asked him why he handles things like this.
Rip the Band-Aid Off Communication
ShepHyken
FEBRUARY 6, 2024
Of course, nobody wants to be bitten by a scorpion, either, but that’s not the full reason. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The result was a three-hour delay in taking off. Connect with Shep on LinkedIn.
The Five Best Things to Say to an Angry or Upset Customer
ShepHyken
OCTOBER 6, 2021
That made me start thinking about the best ways to begin a conversation with a complaining or upset customer. Of course, there may be a few pleasantries to welcome a customer into the conversation. So, here are a few lines that customers love to hear. So, here are a few lines that customers love to hear.
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Who Is To Blame For Poor Service?
ShepHyken
AUGUST 16, 2023
Whoever is in charge of training must give the employee the skills needed to do the job. And whoever oversees scheduling must make sure the restaurant is appropriately staffed. Of course, there is more than just hiring, training, and staffing, but the point is not to be so quick to blame the employee for a bad customer experience.
Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
MARCH 31, 2024
And when you combine it with meeting the customer’s service needs and expectations, you go to another level. Of course, there’s more! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. According to the author, some companies have lost sight of that.
What’s Normal for Us Can Be Amazing to Others
ShepHyken
MAY 12, 2021
Of course, it is. However, when the customer lost her purse, she started imagining the worst. Thank the customer for making a purchase. And of course, if the customer leaves a purse or wallet, keep it safe for them. But to the customer, that’s what makes us amazing. Wasn’t that the way it was supposed to be?
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‘It’s Out of My Control’ Is a Bad Excuse
ShepHyken
JULY 11, 2023
It’s too bad about all that noise from the road construction.” The front desk employee practically cut me off and curtly stated, “It’s out of our control.” Of course, I knew it wasn’t the hotel’s fault. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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How Much Does It Cost to Give Great Customer Service?
ShepHyken
SEPTEMBER 16, 2020
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. The post How Much Does It Cost to Give Great Customer Service?
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165 5 Top Customer Service Articles For the Week of March 15, 2021
ShepHyken
MARCH 15, 2021
12 Golden Rules for Customer Experience Strategy by Steven van Belleghem. Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. Most aren’t succeeding. It’s the price of admission.
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Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
APRIL 1, 2024
And when you combine it with meeting the customer’s service needs and expectations, you go to another level. Of course, there’s more! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. According to the author, some companies have lost sight of that.
Your Emergency Response Plan—Be Prepared
ShepHyken
JANUARY 15, 2020
If you find yourself in this situation, the first step is to inform the customer that such statements are taken seriously and that you will be informing the proper authorities. Of course, the follow-through is just as, if not more, important. It’s important to make this statement with as much concern and empathy as possible.
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Training Solutions That Can Improve Your Customer Service Management Style
CSM Magazine
APRIL 25, 2022
You can receive training and certification from experts such as the iNLP Center. This course can help you develop your skills to become a life coach, enhancing your management style and leading to a happier team. Customer Service Training.
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This is our time for a CX Revolution! Part Two.
Bill Quiseng
NOVEMBER 8, 2023
Neil Armstrong, of course. With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. GREAT customer CARE is having a smile on your customers’ faces. When it comes to customers and customer CARE, don’t just be good. Surely, George Washington.
Best in Class Versus Best in Industry
ShepHyken
SEPTEMBER 29, 2021
Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. Other brands have gone down this path. Follow on Twitter: @Hyken.
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5 Top Customer Service Articles of the Week 10-24-2022
ShepHyken
OCTOBER 24, 2022
Who doesn’t want their customers to love them? So, what do you do to get your customers to love you? Top 5 Customer Experience Courses and Certifications by Scott Clark. Let’s look at the top five online customer experience courses and certifications. Some training courses are designed for all employees.
Our Customers, Not Our Competition, Are the Reason Customer Service Is Important
ShepHyken
DECEMBER 7, 2022
We get many different answers that include low customer satisfaction, ratings are slipping, we are great and want to stay great, and our competition is always trying to catch up to us, and we need to stay ahead. Of course, there are other answers, but for today I want to focus on the last one, which is about the competition catching up. .
Customer Service Versus Customer Experience … What’s the Difference?
ShepHyken
JULY 7, 2021
It’s how you interact with people, both your internal and external customers. The customer support department deals with questions, problems and complaints. Of course, their customer service skills must be at the highest level when dealing with unhappy customers and solving problems.
The Secret To Customer Loyalty
ShepHyken
OCTOBER 13, 2021
This is just a touchpoint with your customer that is all about them. Of course, the customer may ask you something related to business, but that’s on them, not you. . Of course, there are many more ways to communicate with your customers. The post The Secret To Customer Loyalty appeared first on Shep Hyken.
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Good Habits Are Just as Important as Talent and Skill
ShepHyken
MARCH 23, 2022
Of course, we can keep adding to this list, but I started thinking that many of these ideas really don’t require true talent or skill. They are a big part of why customers say, “I’ll be back!” . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
Everyone Deserves a Compliment??
ShepHyken
MAY 4, 2022
Of course, I thanked her and I found my seat, just a few rows from the front of the plane. Take a lesson from Bailee and say something nice at the beginning of every conversation with a customer, colleague, friend, or family member.? . I was wearing a baseball cap with the St. Louis Blues Stanley Cup Championship logo.
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A Small but Powerful Surprise
ShepHyken
JANUARY 19, 2022
And of course, I love surprising others. If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
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Ridiculous Interpretation of Rules
ShepHyken
JUNE 3, 2020
Of course, I took him up on his offer. In a world where customer service and experience is as important as ever, it is important to properly train and empower employees to say “yes” to a customer whenever possible—as long as it is a win/win for both the customer and company. Follow on Twitter: @Hyken.
Nothing Is Free, Even Free Shipping
ShepHyken
JUNE 6, 2023
Of course, business is business, and I hope these free offerings lead to someone saying, “I want to book Shep as our customer experience keynote speaker for our next meeting.” Okay, I admit that was a shameless plug!) Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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Enroll Now in Customer CARE University.
Bill Quiseng
MARCH 30, 2022
We don’t offer customer service training. Training is top-down, one-way “I know everything, you know nothing” instruction. Training is the “how” of service. Training is to develop THE BUSINESS. Training is for a job. And neither will your customers. Tuition is free.
Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
TechSee
JUNE 16, 2022
As a consultant, he guides clients who want to develop customer-focused cultures. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021!
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Does It Matter How You Refer to Your Customers?
ShepHyken
SEPTEMBER 2, 2020
Isn’t that what you want with all of your customers—a long-term relationship in which the customer continues to pay for what you sell? Most people would call them customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Then there is the term “guest.”
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Stop Sending Me Surveys Unless You Care What I Have to Say!
ShepHyken
JANUARY 26, 2022
Of course, the CEO of this great company wasn’t reaching out directly to me. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And this probably won’t surprise you … they never do! .
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What’s your Passion?
ShepHyken
JUNE 16, 2021
Including the employees’ passions makes for even better conversation starters that get team members excited about sharing what is important to them with their customers or guests. Of course, we told him about ours. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
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Customer Service Week: A Time to Celebrate Customers AND Employees
ShepHyken
SEPTEMBER 30, 2020
And of course, one of my favorite “holidays” is National Customer Service Week , which happens the first full week of October each year. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. This year it’s October 5-9.
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The Best Companies Hire These 3 Positions
Steve DiGioia
OCTOBER 15, 2018
We must all be Service Ambassadors. But too many companies think only a specific department is the “service department” and that’s where they focus their customer service training dollars. New hires are trained, coached, and instructed on the nuances of the business. Of course not. Remember this….
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