Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Customer Engagement 42

Customer Engagement Virtual Agent Engagement Wireless 42

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

GetFeedback

MARCH 11, 2019

The time you choose to send your SMS survey is going to influence your engagement rate a lot. SMS is like email, in that there are regulations that stop companies from sending consumers unwanted messages. The Telephone Consumer Protection Act ( TCPA ) regulates how marketers should contact people. Test different send times.

Survey 170

Survey Wireless Feedback Consumers 170

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Colin is an international author of five bestselling books and an engaging keynote speaker. wireless landscape.” Sources: Mortiz, Bob. “4

Wireless 113

Wireless Competitive Advantage Consulting Airlines 113

Forrester's Customer Insights

MAY 28, 2019

This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

TechSee

MAY 24, 2021

One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. Visual assistance, powered by Video and Augmented Reality, allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement.

Self Service 124

Self Service Contact Center Wireless Video 124

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? ever again. Don’t take our word for it! ” -Gal Margalit, FS Tech Lead.

Company 109

Company Wireless Video Technology 109

Vonage

OCTOBER 22, 2015

Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience? Wireless and mobile. which focused on tailoring services to individual customers. Customer Experience 3.0 Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

TechSee

DECEMBER 19, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. By introducing computer vision powered by augmented reality, Super-Agent saves the Christmas sale! Product returns stop!

Sales 84

Sales Wireless Innovation Connections 84

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Home security consumers who have received notification from their service provider can visually connect to a contact center agent who will walk them through the different upgrade stages. With an estimated 64 million IoT devices in the U.S

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Beyond Philosophy

JUNE 29, 2015

This is a small (it is not prominent on the site, requiring some searching) but much needed first step in rebuilding consumer trust: https://corporate.target.com/about/payment-card-issue.aspx Target would be well-served in building awareness of where to locate this information. building trust and value for Target stakeholders.

Consumers 60

Consumers Wireless Banking Leadership 60

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. In 2019, the number of wearable shipments jumped over 80% with a new high of 118.9

Wireless 92

Wireless Connections Feedback Industry 92

Magellan Solutions

MAY 3, 2022

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. The patterns and needs of customers dictate the direction of the market.

Call Center 81

Call Center Company Telecommunications Banking 81

BirdEye

DECEMBER 7, 2021

70% of consumers think SMS marketing is a great way for businesses to get their attention. Only 33% of people check voicemail from a business , and a mere 18% of consumers listen to voicemails from unknown numbers. Consumers text more than they call, respond faster to text messages, and prefer the medium to any other channel.

How To 98

How To Multi-Channel Wireless Software 98

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 49

Wireless Customer Success Telecommunications Customers 49

Verint

OCTOBER 10, 2017

If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?”. It is essential to understand each step consumers take when communicating with your firm. The place to start is the customer journey.

Customer Journeys 28

Customer Journeys Customer Engagement Self Service Engagement 28

Beyond Philosophy

AUGUST 10, 2016

There is a shift in power for Telecoms in the Asia Pacific region toward the consumer. It parallels a shift in the overall mindset of consumers in this area, one of a more commanding and capricious customer. Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service.

Self Service 60

Self Service Wireless Consumers Consulting 60

C Space

NOVEMBER 28, 2018

We invited more than 1,000 consumers from Hatch — our proprietary mobile platform that allows consumers to answer critical business questions and engage with leading brands — to take a picture of something they think won’t exist in five years’ time, explaining why they think so and what they think will replace it.

Wireless 45

Wireless Sports Healthcare Consumers 45

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well. How did they do this?

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Wireless 60

Wireless Marketing Advertising e-support 60

Magellan Solutions

MARCH 11, 2020

As of 2019, Verizon Wireless is the largest wireless telecommunications provider in the US. Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. The company operates worldwide, and engages in global insurance, investment management and other financial services. Procter & Gamble.

Sales 52

Sales Company Wireless Telecommunications 52

Think Customers

NOVEMBER 7, 2019

The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. adult spends nearly four hours using a smartphone each day, 5G will have a significant impact on consumer behavior and offer new levels of data-driven engagement.

Customer Journeys 40

Customer Journeys Customer Experience Wireless Hospitality 40

Gravy Analytics

JULY 23, 2019

Launched in 1994, T-Mobile is now one of the largest wireless networks in the U.S. Here are a few ideas of how Taco Bell and T-Mobile can use location intelligence to better connect with their target consumers and measure the results of their latest campaign. Taco Bell began in 1948 as a hot dog stand in San Bernardino, California.

Advertising 40

Advertising Wireless Retail Measurement 40

Myra Golden

DECEMBER 10, 2018

Two months ago I switched my company’s wireless carrier from AT&T, a relationship we’d had for nineteen problem-free years, to a low-cost competitor. Consumers want a similar thing when doing business with you. And then bring one of our fun, engaging workshops to your company. Delightful employees are great.

Wireless 49

Wireless Customer Experience Interaction Customers 49

Verint

NOVEMBER 13, 2017

In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.

Virtual Agent 32

Virtual Agent Wireless Customer Service Banking 32

Tricia Morris

OCTOBER 19, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , consumers now say they are using self-service FAQ pages on a company’s website for customer service more often than speaking with a live agent on the phone. Read the full report here.

Self Service 40

Self Service Wireless Customer Service CRM 40

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Marketers cannot dictate a customer’s experience; your customer engages with your business in their own way to achieve their unique goals.

Customer Journeys 128

Customer Journeys Touchpoint Interaction System 128

Eptica

AUGUST 5, 2016

Based on consumer research into how customer experience strengthens loyalty, it shows both individual company scores and how the wider economy is performing. Online only retailers, streaming video businesses and wireless service providers all beat their traditional competitors when it came to CX scores. Published on: August 17, 2016.

Self Service 50

Self Service Wireless Social Media Contact Center 50

Beyond Philosophy

NOVEMBER 29, 2014

With a cry for solidarity from consumers across the U.S. A large part of what that means to us is to not open any of our GameStop, SimplyMac, Spring Mobile or Cricket Wireless U.S. Colin is an international author of four best-selling books and an engaging keynote speaker. Are we witness to the slow death of a holiday tradition?

Social Media 117

Social Media Wireless Retail Leadership 117

Magellan Solutions

MAY 6, 2020

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. The patterns and needs of customers dictate the direction of the market.

Call Center 52

Call Center Company Telecommunications Banking 52

Eptica

AUGUST 19, 2015

Author: Derek Lewis Recent Forrester research pointed out the importance of understanding customer emotion and creating empathy with consumers if brands are going to deliver a successful customer experience. This was backed up by Eptica ’s study ‘ The Power of Linguistics: Consumers vs. Agents: Can the Gap be closed?

Self Service 48

Self Service Customer Service Wireless Contact Center 48

CSM Magazine

JUNE 18, 2020

Prices will continue to drop, expanding access to even more consumers, while processing power and battery life will increase. Your VR experiences will be more satisfying with higher quality, wireless headsets that display higher resolution graphics. These wearables are getting smaller and lighter, making them more comfortable to use.

Trends 52

Trends Tourism Wireless Travel 52