ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Connect with Shep on LinkedIn. Louis Magazine (St.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force. Connect with Shep on LinkedIn.

Customer Service 79

Customer Service Loyalty Programs Retail Loyalty 79

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1.

CRM 69

CRM Marketing Social Media Analysis 69

SmartMessage Blog

JULY 20, 2023

Loyalty-program loyal A loyalty-program loyal customer is a customer who is enrolled in a loyalty program and who makes repeat purchases from the business that offers the loyalty. They do not only depend on low prices and loyalty programs with high benefits.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

Blake Morgan

JUNE 6, 2023

That’s the reality for customers of some of the world’s leading beauty brands, thanks to an innovative digital strategy that combines technology and the human touch. Popatia says one of the biggest industry changes in the last few years has been the growing interest in education.

Brands 52

Brands Loyalty Programs Innovation Connections 52

SurveySensum

JULY 26, 2023

Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SmartMessage Blog

JULY 13, 2023

Loyalty-program loyal A loyalty-program loyal customer is a customer who is enrolled in a loyalty program and who makes repeat purchases from the business that offers the loyalty. They do not only depend on low prices and loyalty programs with high benefits.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

Alida

MARCH 27, 2018

With more than 200 leaders in insight, innovation, marketing and customer experience in attendance, the luxurious MO was the perfect location for the sold-out, informative event. Michael also revealed that MO’s new loyalty program, Fans of MO , was co-created with the viewpoints of the company’s most loyal customers.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Customer Bliss

OCTOBER 11, 2016

He creates innovative programs, products and partnerships that drive engagement, grow share of wallet and accelerate performance. Power-winning guest loyalty program. He is responsible for inspiring customers across the world to explore, experience and fall in love with Hilton’s hotels and brands.

Chief Customer Officer 0

Chief Customer Officer Hospitality Industry Travel 0

Customer Guru

JUNE 26, 2018

It is made up of several touchpoints over a range of seamlessly connected channels that allow customers to pick where they left and continue the experience on another channel. To add to the above, Sephora’s ‘ Beauty Insider Community ‘ is a members-only social portal that enables users to connect with each other.

Omni-Channel 82

Omni-Channel Retail Loyalty Programs Social Media 82

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. As of 2022, global e-commerce sales surpassed $5.7

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

BirdEye

MARCH 24, 2023

A development team can also help with feedback on what potential customers are looking for from products and services in your industry. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. The Emotional Connect Psychologically, humans crave connections.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

CSM Magazine

MARCH 19, 2021

IRI , a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS). In addition to the acquisition of ISS, IRI has entered into an innovation and marketing partnership with Kognitiv.

Retail 52

Retail Consumers Loyalty B2B 52

PK

JUNE 5, 2018

Last week Lenati wrapped up our time in Florida at Loyalty Expo 2018. It was great to connect with clients and industry leaders, here’s a few highlights: On Tuesday Vans and Lenati took the stage to present on Van’s new program, Vans Family. In 2017 DSW announced a new brand mission: We inspire self-expression.

Loyalty Programs 40

Loyalty Programs CRM Loyalty Conference 40

Alida

JANUARY 19, 2017

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Innovation in offline retailing is emerging as one of the top trends in business today. Sixty-nine percent of consumers don’t have any emotional connection to any clothing brand. .

Retail 100

Retail Apparel ROI Loyalty Programs 100

Talkdesk

MARCH 24, 2021

Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. They have been around for a long time—well before the advent of the internet and the fourth industrial revolution. .

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Currency Alliance

FEBRUARY 20, 2023

It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. The loyalty rules engine is the module that enables the types of promotions that are familiar from every major loyalty program. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Prediction #2: Increased focus on innovation management.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

PK

JULY 15, 2019

This recognition comes after nearly 10 years of focused specialization by the Lenati team, partnering with leading companies across industries to evolve methods in customer retention and loyalty. 2 Loyalty = Outcome; Member Experience > “Loyalty Program”. 3 Value Takes Many Forms. 5 Membership as “Product”.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

NobelBiz

OCTOBER 31, 2023

Nobelbiz and Data-Driven Decision Making Nobelbiz offers solutions that are tailor-made for the call center industry. This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Stay Connected: Keep the door open for further assistance and inquiries. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

Gravy Analytics

MAY 14, 2019

In recent years, Coach acquired brands Stuart Weitzman and Kate Spade , expanding its reach in the luxury fashion market, and underscoring its focus on superior craftsmanship and innovative, thoughtful design. Coach might even create a custom audience of visitors observed at its own store locations to keep their current buyers connected.

Fashion 68

Fashion Advertising Travel Loyalty Programs 68

CSM Magazine

JANUARY 10, 2023

Personalization systems bring higher customization than ever before—empowering businesses to stay ahead of their competition in a rapidly growing industry. This way customers can participate in betting activities from the comfort of their own homes while still feeling connected with the online betting world. Demand planning.

Technology 52

Technology Customer Experience Video Analytics 52

SurveySparrow

AUGUST 25, 2023

Personalization can foster loyalty and keep customers coming back for more by forging emotional connections. 4 Seamless Omnichannel Experience: Connecting the Dots Customers interact with brands through various channels, both online and offline. Implement a loyalty program that rewards customers for their continued support.

Tips 52

Tips Customer Experience Social Media Self Service 52

SurveySensum

JULY 6, 2023

Understand What Your Customers Want Understanding your customer’s needs and expectations is important to truly elevate customer satisfaction in the retail industry. They use a customer loyalty program , to collect data to personalize future interactions, such as customized product recommendations and birthday perks.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

Understand What Your Customers Want Understanding your customer’s needs and expectations is important to truly elevate customer satisfaction in the retail industry. They use a customer loyalty program , to collect data to personalize future interactions, such as customized product recommendations and birthday perks.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand. Make Things Happen – Quick & Easy!

Retail 40

Retail Examples Customer Experience Social Media 40

Strativity

JULY 16, 2020

As we bolstered our clientele – across both industries and geographies – we became Lieberman Research Worldwide. As we expanded into consultative insights and innovation, we became LRW. In the nearly three decades since, our business has steadily marched toward realizing this vision, and our brand identity has evolved along with it.

Analytics 52

Analytics Consulting Analysis B2C 52

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Currency Alliance

APRIL 23, 2019

Chuck Ehredt sat down with Steve Hoban, who recently returned to the UK after spending 11 years working for Pick n Pay in South Africa, to discuss brand collaboration in loyalty schemes. In such a context, the extra value that a loyalty program can deliver to customers was probably meaningful to many people.

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

InMoment XI

MAY 14, 2022

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? Well, if you happen to be in customer service, this list is for you.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? Well, if you happen to be in customer service, this list is for you.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Beyond Philosophy

FEBRUARY 27, 2017

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. The change is more than cosmetic.

Rewards Programs 60

Rewards Programs Hotels Travel Chief Customer Officer 60

Oracle

NOVEMBER 5, 2018

Hear success stories from peers in your industry that are using Oracle CX Cloud to differentiate, innovate, and drive meaningful business results. Agenda includes: Inspirational Keynote: “Create Tomorrow, Today” : Igor Beuker , speaker and publicist on emerging trends in marketing, media, and innovation.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40