Playvox

FEBRUARY 20, 2024

This could be from home, a co-working space, or any other location with an internet connection. Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Contact Center Policies 88

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Ironically, while both generations can be difficult to engage, they are always connected. Gamification is one key way to do so.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Ironically, while both generations can be difficult to engage, they are always connected. Gamification is one key way to do so.

Contact Center 136

Contact Center Gamification Management Social Media 136

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. 6: DO: Make sure your customer service training program is engaging and fun.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

JUNE 10, 2021

So, articulate the perfect brand story, using a compelling storyboard that engages people and provides a unique competitive differentiator. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. So how can the contact centre capture their attention?

Gamification 105

Gamification How To Call Recording Analytics 105

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. In customer success, you can apply this love language by gaining deeper insight into your customers’ needs and learning how to predict what they want/need before it happens, so they aren’t constantly having to reach out to you for help.

Customer Success 84

Customer Success How To Gamification Social Media 84

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. Agent engagement refers to an employee’s mental and emotional connection to your company. Try these tips to keep your contact center team engaged – whether working remotely or in the office.

Contact Center 72

Contact Center How To Fashion Gamification 72

NobelBiz

APRIL 18, 2022

How to manage a call center efficiently? Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply. How to drive efficiency in a call center through technology? In addition, monitor and analyze the performance of your agents.

Call Center 52

Call Center Contact Center How To Gamification 52

Talkdesk

SEPTEMBER 8, 2020

With the shift to remote work due to COVID-19, protection of data has become a sensitive topic as more employees are using their home connection or working from personal devices. Here are three different methods to ensure your teams are aware of how to keep organizational data safe.

Contact Center 71

Contact Center Training Gamification Connections 71

SurveySensum

SEPTEMBER 21, 2023

Now that we know what the customer retention rate is, let’s have a glance at how to calculate it. How to Calculate Customer Retention Rate? Real-Life Brand Example: Disney+ Disney+ is a prime example of how personalization transforms customer experience. This keeps subscribers engaged and loyal. So, how to do it?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Retently

APRIL 18, 2024

Ready to learn how a simple question can lead to big changes? Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

NobelBiz

FEBRUARY 27, 2024

Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. Train Your Team : Ensure that your team is well-trained on how to use these tools effectively. RELATED ARTICLE What is IVR?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Vonage

OCTOBER 22, 2015

Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. It entails three things: being proactive, preventive and engaging. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

CSM Magazine

APRIL 16, 2020

or Bank of America experiences up to three hours of hold or connection issues. If you’re supporting your customers on how to use your all-in-one SEO tool, don’t forget to categorize your knowledge base for easier and quicker access to information. 4- Use Gamification to Increase Learning Motivation.

Call Center 52

Call Center Gamification How To Knowledge Base 52

Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. The Psychology Behind Gamification.

Gamification 73

Gamification Contact Center Engagement How To 73

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

Gamification 52

Gamification eBook Multi-Channel Brands 52

COPC

NOVEMBER 15, 2023

This first installment, “ Call Center Attrition: Avoid the Dilemma of First-day Ghosting ,” will cover how to create the job description and implement a successful preboarding program. The guide will focus on aligning expectations, skills, and engagement for successful call center operations. It is a problem, but not the problem.

Call Center 95

Call Center Contact Center Employee Engagement Gamification 95

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. With so little time to spare, it has become a challenge for the brands to engage their customers. Companies have been experimenting with many methods to engage customers effectively. What is SaaS gamification?

Gamification 11

Gamification Customer Success Social Media Loyalty 11

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. I haven’t seen an article about “gamification” in quite some time. Connect with Shep on LinkedIn. Seriously, there are good tips.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

BirdEye

DECEMBER 8, 2022

About: Social networking sites are designed to connect people in a shared online space. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. How to use them: Create a business page. Engage with your followers directly through messages, comments, and posts.

Social Media 98

Social Media Brands Video Entertainment 98

CSM Magazine

NOVEMBER 1, 2018

Users are able to build courses using existing presentations or videos as well as connect to other online content sources and marketplaces. Gamification has become an almost integral part of every learning and training program. They also support content development across a range of different test formats and question types.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Michelli Experience

DECEMBER 5, 2017

Better yet, the more we understand them, the more we will know about how to change in ways that mitigate risk and enhance our sustainability. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 113

Gamification Consulting Study Customer Centricity 113

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

Michelli Experience

DECEMBER 5, 2017

Better yet, the more we understand them, the more we will know about how to change in ways that mitigate risk and enhance our sustainability. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 100

Gamification Consulting Study Customer Centricity 100

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. How to choose the best referral marketing software Choosing the right software can feel overwhelming, but it’s incredibly important. For businesses today, referral marketing is revolutionizing growth. Let’s dive in.

Software 63

Software Marketing Multi-Channel e-support 63

BirdEye

JUNE 15, 2023

To get more referrals, it’s mission-critical to learn how to ask for them correctly. Customize your program Choose the way you want customers to make referrals and how you want to reward them. Give customers links they can easily share across social media or email, along with clear instructions on how to refer their friends.

Sales 98

Sales Social Media Gamification Brands 98

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. It measures how well users adopt, explore, and derive value from your offering.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

CSM Magazine

NOVEMBER 3, 2022

Without the stress, cost, and time to commute, agents are better placed to focus on delivering exceptional customer experiences supported by today’s connectivity-boosting cloud-based solutions. Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification.

Loyalty 52

Loyalty Brands Self Service e-support 52

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. How to Create a Customer Loyalty Program? 1. Connect With Customers at Deeper Level.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Playvox

APRIL 5, 2022

Fortunately, there is a way forward: leveraging the right workforce engagement management (WEM) tools. Related Article: What is Workforce Engagement Management (And Why It Matters). By contrast, contact centers that neglect to empower and engage agents will inevitably fail to improve their overall performance. But engaged?

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

Lithium

JANUARY 12, 2021

Powerful CX insights for better customer engagement. Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Engaging Atlas Discussions. Top Engaged Contributors.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. It’s easier to engage teams when they are working together in one place.

Contact Center 77

Contact Center Training Gamification eBook 77

Clarivate

JULY 28, 2022

This included coaching on how to make eye contact, position devices and coach patients on video call setup or participation. Finally, primary care centers were outfitted with “high-tech corners” so that patients without connectivity or mobile devices at home could have the same extended access to care.

System 52

System Hospitality Healthcare Gamification 52

ProProfs Chat

MARCH 30, 2018

Rather, organizations must learn their customers’ needs so well that they understand how to give them more of what they want (time, convenience, safety, etc.). Even if we are unsuccessful in achieving all we tried to do for the customer, they will be more satisfied, if they believe we ‘tried’ Make an emotional connection.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

CSM Magazine

JANUARY 25, 2023

Build a team of brand guardians —as consumers continue to tighten their belts, competition is fiercer than ever and contact centres need to engage more intimately with customers to influence brand perception, win sales and build longer-term loyalty. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

Self Service 52

Self Service Gamification Analytics Tips 52