Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Happy or Not

AUGUST 24, 2018

September 11-14, 2018 | Las Vegas, US HappyOrNot® is thrilled to be exhibiting at HR Technology Conference and Exposition (HR Tech) at The Venetian® in Las Vegas, Nevada. Visit us at BOOTH #1458 where our Customer Experience and Employee Engagement Specialists will be demonstrating our products and services.

Conference 28

Conference Technology Employee Engagement Resources 28

Bold360

JANUARY 29, 2020

The Consumer Electronics Show (CES), which highlights what’s coming in the next wave of consumer electronics and technology and how it’s impacting customer experience (CX) trends happened in Las Vegas, and the National Retail Federation (NRF) show, which focuses on the future of retail, retail trends, and retail technology was in New York.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The mission of the ONE Awards is to recognize high-achieving customers charting the future of agent and customer engagement using Calabrio ONE.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business.

Conference 136

Conference Employee Engagement Innovation Analytics 136

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Engine Insights

OCTOBER 2, 2015

Each year, ORC International celebrates excellence in employee engagement amongst our clients around the world. Winners of ORC’s International Excellence in Employee Engagement Award achieve the highest engagement survey scores relative to external benchmarks. Congratulations on this very well deserved award.”

Employee Engagement 40

Employee Engagement Engagement Customer Centricity Social Media 40

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Customer Enthusiast

MARCH 28, 2024

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024.

Conference 62

Conference Customers Technology Consumers 62

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. I’m suggesting you do the following before engaging in these exercises. Engage Employees.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. The ICX Summit is for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Calabrio

OCTOBER 19, 2022

Ensuring Safety and Offering Additional Engagement. Since the weather postponed travel, our team added a half day to the conference. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Greater work-life balance.

Connections 147

Connections Contact Center Analytics Travel 147

Think Customers

OCTOBER 6, 2023

They are part of the AI long tail, where the technology’s explosive growth reverberates and ripples in unexpected ways. And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston. “AI Forming employee connections is important, especially for younger employees,” he said.

Conference 52

Conference Employee Engagement Tools Examples 52

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. It’s not about worrying what the technology background is.

Marketing 110

Marketing Conference Innovation Transportation 110

Experience Investigators by 360Connext

MARCH 12, 2015

There is always something that grabs everyone’s attention but is a flash in the technology pan. SXSW is where I first began to see glimmers of wearable technology a few years ago. Wearable technology that’s more fashion than functional – the iWatch is just the beginning?? QR Codes on t-shirts? Worst idea ever.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Tactic 1: Be Authentically Engaged. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Natalie Petouhof

JUNE 9, 2016

With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. Back to the conference, @jasonlsilva gave a wonderful talk on perception, change and our ability to redefine the meaning of a billionaire to one that helps a billion people.

Technology 40

Technology CRM Conference Strategy 40

Verint

AUGUST 31, 2017

Engage APAC Customer and Partner Conference 2017. Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement.

Culture 27

Culture Engagement Customer Service Conference 27

Call Experts

JANUARY 15, 2020

Success is developed through a perfect combination of talent and technology. Employees are the real assets for companies. As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . 6 Key Benefits of Employee Call Off Lines.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

FEBRUARY 19, 2020

Two key factors that directly correlate to the growth of your businesses: How well you utilize the latest technologies. Also, when they are happy with the engagement, they will become brand advocates and refer customers. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Experience Investigators by 360Connext

MARCH 18, 2015

It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. The technology offered at SXSW , whether in the form of using the Oculus at the Exhibit Hall or getting a brain hack at a party, forces me to think about the future in different ways.

Interaction 110

Interaction Conference Innovation Fashion 110

Call Experts

FEBRUARY 12, 2020

AI-powered technology that addresses the needs of a changing workforce. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. 6 Key Benefits of Employee Call Off Lines. Employee engagement trends that lead to company growth!

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Call Experts

DECEMBER 12, 2019

Through proprietary reporting technologies and detailed holiday protocols, our team is prepared for the holiday rush. Incorporate technology to bring efficiency and cost savings. Most companies present special offers to customers during the holidays to help boost customer engagement and acquisition. Summer HR Conferences.

Contact Center 69

Contact Center Call Center Customer Journeys Conference 69

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Beyond Philosophy

OCTOBER 28, 2014

There are four common Systems areas that apply to this concept: Technology, Call Routing and Answering Customer Identification, and Mobility. Area #1: Technology. When there is technology deployed in a Naïve or Transactional organization, they are doing so to get the product to market as quickly as possible with fewer costs.

Net Promoter Score 120

Net Promoter Score Customer Experience How To CEM 120

Call Experts

MARCH 5, 2020

What do you do if you can’t build the technology you need or afford to hire full-time staff to answer your phones and support your customers? 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth!

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Think Customers

JANUARY 3, 2022

Bicker recently appeared with Chris Condon, TTEC’s senior vice president of business development, at The Conference Board’s Ultimate CX Conference. The right technology is key. It’s one thing to know your workforce needs to quickly shift to a work-from-home model; it’s another to have the technology to do it.

Banking 52

Banking Chatbots Conference Employee Experience 52

Russel Lolacher

JANUARY 23, 2022

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Because as an employee engagement podcast, I know you’ve been in the sphere of internal slash, private podcast. So first, I want to ask why you love podcasts as a way to engage people.

Employee Engagement 98

Employee Engagement Culture Engagement Employee Experience 98

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

Oracle

DECEMBER 10, 2019

50 Most Powerful Women in Technology Awards. Award presentation during the 16th Annual Diversity and Leadership Conference – April 21-22, 2020. Winners will be announced during the Content Marketing World conference – October 13-16, 2020. Award presentation during the CXPS Conference March 13-15, 2020.

Customer Experience 40

Customer Experience Conference Leadership Social Media 40

Call Experts

JUNE 5, 2019

With the help of the latest technologies, telecommuting is easier than ever. . If you want your employees to meet your expectations, it is crucial to help them understand their responsibilities. Happy employees are critical to a successful business, and all competitors in the market must realize this fact. Summer HR Conferences.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

BirdEye

SEPTEMBER 22, 2022

Here is a list of the top benefits: Improves communication between employees. Team chat apps let employees engage with each other both on a professional and personal level. Managers can use team chat to check in with employees and give them updates on projects or company news. Team chat use cases across industries.

Software 98

Software How To Healthcare Video 98

Call Experts

FEBRUARY 26, 2020

Today, a lot of companies have access to the same technology. Many services are backed by AI-powered technology to address the real-time demands of customers. . 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth!

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

Experience Investigators by 360Connext

JANUARY 5, 2015

I was working with a growing technology company. It was a room of 12 people, with the founder sitting at the end of a big conference table. Blog Culture Customer Experience Featured customer experience consulting CXI employee engagement honest evaluation linkedin loyalty' We have a saying around here.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110