ShepHyken

APRIL 8, 2020

A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. After the conference, she was headed back to the airport in a private car and started a conversation with her driver. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

Customers That Stick

OCTOBER 23, 2014

The Compete Through Service Symposium is an annual conference held in Arizona that brings innovative minds in business and academic thought leaders together to further the science of service. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

ShepHyken

SEPTEMBER 2, 2019

The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. My Comment: Every wonder what customer service and customer experience conferences to attend.

Customer Service 84

Customer Service Conference Employee Experience Customer Service Training 84

ShepHyken

JUNE 5, 2019

We need to get inside the heads and hearts of our customers and step away from our company roles before we can truly understand what the customer is thinking about us. You can’t talk about it in a conference room with your colleagues. You must become the customer. However you say it, there’s only one way to do it.

Conference 134

Conference Customer Service Training Customer Focused Customer Experience 134

ShepHyken

JUNE 15, 2022

At a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. He taught several lessons that day, but the one that stood out was how he handles angry customers. If you want your customers to trust you, you must also trust your customers. .

How To 73

How To Conference Customer Service Training Customers 73

ShepHyken

SEPTEMBER 11, 2019

I met Rodney at a conference where I was speaking about customer service. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Competitive Advantage 131

Competitive Advantage Conference Customer Service Training Course 131

ShepHyken

APRIL 27, 2022

Several conferences and bookings later, we laughed about how he almost canceled me before the first booking.? . Let each employee know their value to the organization and how they play an essential role in the customer receiving the best experience possible, which ultimately brings them back again and again. .

Conference 67

Conference Customer Service Training Customer Focused Video 67

ShepHyken

FEBRUARY 12, 2024

My Comment: This article is from Social Media Examiner, which puts on the Social Media Marketing World conference in San Diego, CA (Feb 18-20, 2024). They asked Dan Gingiss to share some of his customer experience wisdom. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

ShepHyken

JUNE 19, 2019

Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time. I recently shared the stage with Jeff Nicholson, global head of CRM for Pegasystems, at the PegaWorld users conference in Las Vegas. Our discussion was all about eliminating friction, especially in the customer support world.

Self Service 131

Self Service Customer Service Conference Customer Service Training 131

Vonage

OCTOBER 24, 2016

Your Service” books and founder of UP! Your Service. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Customer service: what not to do when you don’t know. Here are 5 tips for making the most of our conference.

Airlines 120

Airlines Customer Service Conference Culture 120

ShepHyken

MAY 30, 2018

You may or may not know I’m hired to do keynote speeches at conferences around the world. One of the first questions I like to ask my client when they are interested in having me speak is, “Why do you want to hire a professional speaker for your conference?” Solve Your Customers’ Problems appeared first on Shep Hyken.

Transportation 94

Transportation Conference Sports Customer Service Training 94

ShepHyken

JANUARY 24, 2018

If you’ve ever been to a hotel for a conference, they are the people who set up the audio/visual support, the staging, lighting, rigging, and more. Prior to the “departure meeting”, the director of event technologies is briefed on some of the highlights of the client’s conference, which are brought up during the discussion.

Hotels 98

Hotels Conference Meeting Fashion 98

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

OCTOBER 23, 2019

A couple of weeks later, I attended a conference at a hotel in Orlando. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Hotels 99

Hotels Conference Customer Service Training Meeting 99

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MAY 2, 2018

The short version of my story is this: At a recent conference, the client gave their speakers a gift – a backpack filled with swag that included fancy water bottles, fleece pull-overs and more. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author.

Hotels 89

Hotels Customer Service Training Training Conference 89

ShepHyken

APRIL 3, 2017

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media. Follow on Twitter: @Hyken.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

JULY 19, 2017

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. The post Do You Trust Your Customers? Do Your Customers Trust You?

Conference 107

Conference Customer Service Training Customers System 107

ShepHyken

MARCH 18, 2019

My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident. When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. It’s most likely a function of the company’s culture.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

Kayako

FEBRUARY 28, 2018

In Kayako’s Advanced Guide to Customer Service Training they write “One-to-one training is vital for new employees. If you stop giving your employees opportunities for training and leveling up after their first three months, they will get bored. Have a training/education budget. Involve all of your team.

Training 213

Training Culture Customer Service Training Customers 213

ShepHyken

MAY 16, 2022

If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

ShepHyken

MARCH 25, 2019

(SmarterCX) This week at Oracle Modern Customer Experience 2019 in Las Vegas, customer experience leaders from around the globe and across industries are gathering to glean the latest in CX technologies and trends, and share success stories, tactics, and insights for improving customer experience in the coming year and beyond.

Customer Service 106

Customer Service Competitive Advantage Trends Culture 106

ShepHyken

JUNE 22, 2016

Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Meeting 83

Meeting Wireless CRM Conference 83

ShepHyken

JULY 5, 2017

Companies who can personalize their experiences win over customers. I recently attended the Internet Retailers Conference and Expo (IRCE) in Chicago and listened to a number of keynote and breakout presenters talk about how personalization is becoming one of the major differentiators. The fifth P stand for Personalization.

Marketing 97

Marketing Customer Relationship Management Conference Customer Service Training 97

TechSee

JUNE 16, 2022

Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JANUARY 6, 2020

This excellent article from the good people at CCW, who put on several amazing conferences for the customer support world cover eight strategies in the contact center. That said, ROX can apply to any part of the customer experience. 6 Ways to Upgrade Your Customer Experience in 2020 by Gene Hammett.

Customer Service 104

Customer Service Contact Center Customer Journeys Employee Experience 104

ShepHyken

OCTOBER 19, 2020

My Comment: My buddy and fellow CX expert, John DiJulius, puts on an amazing customer service and CX conference every year. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. This is the recap of the second week. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Chatbots Effort Score Voice of Customer 75

ShepHyken

MAY 3, 2017

I recently spoke at a conference. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. When was the last time you called your business?

Interaction 92

Interaction Conference System Customer Service Training 92

ShepHyken

APRIL 23, 2018

My Comment: Bruce Temkin is a customer experience guru, so anything he writes, I like to read. Almost every conference I attend is talking about the balance between digital and human. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

JUNE 25, 2018

The Top 10 Customer Experience Keynote Speakers by Blake Morgan. Blake Morgan) Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

MAY 14, 2018

My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). While the short article and video is focused on the consumer, imagine what the experience would be in a customer service role. Be sure to watch the short video. It is amazing!

Customer Service 76

Customer Service Employee Experience Video Conference 76

Up Your Service

SEPTEMBER 21, 2016

Ron Kaufman is available globally for conferences, leadership team meetings, and keynote speeches on service excellence and uplifting customer service culture. Your Service. The post Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence appeared first on UP Your Service.

Conference 40

Conference Customer Service Training Culture Leadership 40

ShepHyken

DECEMBER 9, 2019

(LiveHelpNow) Nate Brown discussed the customer-first initiative, 4 rounds of customer experience management, and how to win customers’ loyalty the way small-town shops do during the SmallBizCX conference. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 71

Customer Service Airlines Call Center Case Study 71

ShepHyken

MARCH 20, 2017

Why Your Sales Pitches Will Never Earn You Loyal Customers by Rachel Quetti . Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

MAY 8, 2017

10 Content Marketing and Customer Experience All-Stars by James A. CIO) From the recent Adobe digital marketing conference, here are 10 examples of brands (and in one case, an Australian entrepreneur) that are killing it with their content marketing and/or customer experiences. For information contact or www.hyken.com.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

JANUARY 21, 2019

(Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My My Comment) Last year I flew to Amsterdam to speak on customer service at an industry conference. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 68

Customer Service eBook Case Study Social Media 68

Comm100

JUNE 16, 2016

This design challenge was made famous by Peter Skillman at a conference in 2007, and even has a Ted Talk effusing its benefits. Customer Service Means…. This activity is adapted from The Big Book of Customer Service Training Games. Then give them 18 minutes to build the tallest, free-standing tower.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100