Verint

NOVEMBER 13, 2017

A recent Newsday article spotlighted Verint CEO Dan Bodner describing how artificial intelligence will help shape the future of customer service. Read more for other highlights.

Virtual Agent 32

Virtual Agent Wireless Customer Service Banking 32

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Beyond Philosophy

NOVEMBER 6, 2014

All organizations are on a journey from being Naive to Natural in the way they focus on the Customer, passing through each of four stages: Naïve, Transactional, Enlightened, and Natural. Naïve companies are the least customer-focused and Natural companies are the most customer-focused.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Verint

JUNE 7, 2017

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Conference 32

Conference Engagement Customers Interaction 32

Verint

AUGUST 31, 2017

Engage APAC Customer and Partner Conference 2017. Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement.

Culture 27

Culture Engagement Customer Service Conference 27

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Beyond Philosophy

OCTOBER 28, 2014

Overlook this, however, and you are not likely to end up with the Customer focus you seek. This post is the second in a series of nine posts looking at the different parts of the organization contributing to Customer Centricity. Naïve companies are the least customer-focused and Natural companies are the most customer-focused.

Net Promoter Score 120

Net Promoter Score Customer Experience How To CEM 120

Verint

MAY 23, 2017

The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong! We are delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent, Contact Solutions and for the first time, OpinionLab.

Conference 36

Conference Engagement Customers Company 36

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal.

Conference 29

Conference Roadmap Employee Engagement Tips 29

Verint

MAY 25, 2017

Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.

Conference 39

Conference Engagement Customers Customer Focused 39

Verint

APRIL 10, 2018

You can still find ways to tap into your inner cowboy while attending the Verint Global Customer Conference in the Big D, May 14-17. The Engage18: Global Customer Conference is all about making connections, right? So after the conference, why not take your new-found connections over to The Standard Pour.

Conference 26

Conference Retail Connections Contact Center 26

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ClearAction

DECEMBER 16, 2017

There’s a myth that talking often to your customers (sales, service, surveys, etc.) means you’re customer-focused. However, customer-focus goes beyond lip-service to the primary motives that drive your behaviors. Gap in Desired Versus Actual Customer-Centricity. 1 Why is there such a huge gap?

Customer Centricity 63

Customer Centricity Culture Return on Investment Conference 63

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. Without a customer base, there is no revenue, and if there’s no revenue, there’s no business. Some possible questions could include: How would you handle an angry customer or internal team member?

Customer Centricity 98

Customer Centricity Strategy How To Customers 98

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Verint

FEBRUARY 22, 2017

Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando.

Conference 25

Conference Engagement Industry Customers 25

West Monroe

JUNE 8, 2018

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. Most of the retailers focus on customer acquisition and retention strategies.

Loyalty 40

Loyalty Self Service Chatbots Retail 40

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Customer Engagement 42

Customer Engagement Virtual Agent Engagement Wireless 42

Verint

FEBRUARY 7, 2017

These days, organizations across all industries need to make good use of their time and resources—and discover ways to strengthen customer relationships. Verint customers have the opportunity to do all three in sunny Orlando, Florida, May 22-25 at the Verint Engage Global Customer Conference.

Conference 20

Conference Engagement Customer relationships Resources 20

Beyond Philosophy

OCTOBER 24, 2014

Downie said that the focus is often on getting all the objective parts right but not focusing on the emotional parts of the experience. Since we know over 50% of the Customer Experience is emotional, he would start with a Customer focus as his basis for design, with a particular emphasis on the interaction with the Customer.

ROI 74

ROI Net Promoter Score CEM Conference 74

Beyond Philosophy

OCTOBER 8, 2014

With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Competition is great for Customer Experience.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. Without a customer base, there is no revenue, and if there’s no revenue, there’s no business. Some possible questions could include: How would you handle an angry customer or internal team member?

Customer Centricity 52

Customer Centricity Strategy How To Sales 52

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. Without a customer base, there is no revenue, and if there’s no revenue, there’s no business. Some possible questions could include: How would you handle an angry customer or internal team member?

Customer Centricity 52

Customer Centricity Strategy How To Customers 52

Verint

MARCH 6, 2018

Strata Data Conference. The session will focus on the connected enterprise, the impact of digital transformation, and the rise of automation in processes to improve speed, consistency and delivery on an organization’s customer promises. Customer Response Summit. ePharma Conference. March 14; Charleston, SC.

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

Beyond Philosophy

OCTOBER 8, 2014

With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Competition is great for Customer Experience. Mobile Payments Are the Future.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Beyond Philosophy

OCTOBER 8, 2014

With their own brand to build and more freedom to test the waters, they can recruit more of the movers and shakers in the industry, which will lead to better products and services for their account holders. Competition is great for Customer Experience. Mobile Payments Are the Future.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Verint

DECEMBER 20, 2017

The Verint Systems global customer conference is an interactive event designed to help you engage with your industry colleagues, get the full benefit of your Verint solutions, and enhance customer engagement—and have some fun while you’re at it. The conference starts at 6 p.m. The conference starts at 6 p.m.

Engagement 41

Engagement Conference Hotels Tips 41

Verint

JANUARY 19, 2018

Have you or someone within your organization used software from Verint to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? Sound good?

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. Humanizing the Customer Experience.

B2B 95

B2B Company B2C Customer Centricity 95

Integrity Solutions

AUGUST 3, 2018

We figured Customer Contact Week (CCW), one of the largest events focused on the customer sales and support industry, would be a good place to dig a little deeper into the issues that are affecting modern contact centers. Operational Challenges for Customer Contact Center Management. How do you know?

Contact Center 43

Contact Center Call Center Competitive Advantage Training 43

Verint

APRIL 23, 2018

The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. The conference provides an outstanding opportunity to discuss big ideas, bold innovations, and best practices to take back to the office and start using right away. There’s still time to register!

Engagement 31

Engagement Conference Contact Center Hotels 31

ProProfs Chat

DECEMBER 23, 2019

Customer experience metrics have penetrated most organizations. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. This allows you to boost customer satisfaction and keeps customers delighted.

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

Integrity Solutions

AUGUST 3, 2018

We figured Customer Contact Week (CCW), one of the largest events focused on the customer sales and support industry, would be a good place to dig a little deeper into the issues that are affecting modern contact centers. Operational Challenges for Customer Contact Center Management. How do you know?

Contact Center 40

Contact Center Call Center Competitive Advantage Training 40

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Verint

FEBRUARY 23, 2017

Verint recently took part in the Customer Response Summit in Las Vegas, a forum for customer experience and customer service executives. One of the primary themes of the conference was “Leaders Learning from Leaders.”.

Customer Engagement 28

Customer Engagement Engagement Conference Groups 28

Verint

APRIL 24, 2018

In fact, while attending the Verint Global Customer Conference, why not tap into your inner child. The Verint Global Customer Conference will feature over 70 different sessions. You’ll get a chance to have some fun, see familiar faces and make connections with others from the Verint customer and partner community.

Engagement 27

Engagement Conference Customer Engagement Self Service 27

Verint

NOVEMBER 16, 2017

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32