Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Sharon Winterton , VP Customer Success, Catalina Marketing. Watch the session: Battling Imposter Syndrome in Customer Success.

Conference 98

Conference Customer Success Leadership Sales 98

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Use customer data in all aspects of your business.

Conference 52

Conference Self Service Social Media Contact Center 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. The first step is to connect your channels.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Here are a few ideas. Tell consumers what THEY can do, not what IT can do.

Marketing 110

Marketing Conference Innovation Transportation 110

Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Social customer care is going to be with us forever. What about you? 30, January 2015.

Customer Care 110

Customer Care Social Media Marketing Conference 110

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. About Calabrio Customer Connect: October 27-28, 2020.

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. With so many new and connected devices, we as consumers are now living our lives through devices. Here are our five big takeaways: 1.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. How Cadillac put customers in the driver’s seat in the luxury hybrid market. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

C3Centricity

SEPTEMBER 20, 2015

Marketing is a great profession. I’ve worked in or with marketing teams for most of my career. From the outside, they are seen as the department that comes in late, parties every night and gets to talk about advertising at conferences in exotic places. The post Marketers, Do You Know Everything You Should?

Marketing 120

Marketing Advertising Conference Brand Values 120

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Avaya

FEBRUARY 13, 2018

And that is why you see market research predicting a CAGR of nearly 60% in the global AI market by 2025. After an initial exchange with the bot it was determined that a live agent was needed, so after a lengthy hold, a voice connection is established with the agent. Happy customer! Retained customer!

Contact Center 67

Contact Center Customer Engagement Chatbots Engagement 67

Experience Investigators by 360Connext

NOVEMBER 12, 2014

This is such an amazing example of experiential marketing. And it’s a great way to help customers identify with your products and experience. These customers had, after all, self identified as adventure seekers. At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

CustomerSuccessBox

AUGUST 25, 2022

However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed. It is advisable to follow industry events to understand the altered and advanced customer expectations. Suggested Read : Top 10 SaaS Conferences of 2022. Location: Bespoke 845, Market Street, San Francisco.

Customer Success 52

Customer Success Conference Trends Customers 52

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. It is being held March 7-9th, 2016 in Orlando, Florida.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Case Study 52

Case Study Groups Conference CRM 52

CSM Magazine

FEBRUARY 8, 2022

The team will also be focussing on strategic activities that will bring more visibility to the brand and its offerings in the international market. Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Experience Investigators by 360Connext

NOVEMBER 17, 2014

I’ve seen big corporations try to remind employees about “the customer” in laughingly ineffective ways. One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them.

Social Media 282

Social Media Study Consulting Customer Engagement 282

Lithium

APRIL 12, 2021

Best-in-Class Marketing. All-Ways Connected. Better Together: Customer Engagement. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Best-in-Class CX Insights. The Accelerator. Bottom Line Savings Rock Star. Keep Calm and Carry On.

Conference 52

Conference Social Media Video Connections 52

Grade.us

JULY 18, 2017

In the ever-changing world of marketing, one truth remains: knowledge is power. The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. September: The Place Conference Date: September 18th.

Conference 38

Conference Case Study Tips Advertising 38

Beyond Philosophy

MAY 7, 2022

In this episode, we talk with Chief Marketing Officer of Verint, Celia Fleischaker about the third part of the Customer Science fusion formula, data, and how to ensure that you are using all of yours. Verint is an expert in the Voice of Customer and have been for over 25 years. Customer Experience Information & Resources.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Alida

JUNE 30, 2017

While the market for on-demand mobility is expected to grow, the market for privately owned cars is predicted to shrink dramatically over the next five to 10 years. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California. Reinvent the brand-customer relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) By the time we both arrived at the party, we were well connected in person. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Learn more about the book and how to order. Back to the book.

Social Media 275

Social Media Consulting Conference Communication 275

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

Lithium

AUGUST 11, 2021

The annual South by Southwest (SXSW) Conference & Festivals features a variety of tracks that focus on the most important breakthroughs in technology, film, culture, and music. With a focus on digital customer engagement topics, including AI, purpose-driven marketing, and even a meet-up for digital leaders.

Self Service 52

Self Service Social Media e-support Conference 52

Beyond Philosophy

FEBRUARY 2, 2015

Apple and Coke have chosen good songs to create the memory with their Customers. In both cases, the song and the resulting connection is likely to keep positive emotions associated with the brand name. Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy. They did a great job. Consider this gem: Wow.

Tools 60

Tools Marketing CEM eBook 60

Lithium

JULY 1, 2020

Best-in-Class Marketing. Better Together: Customer Engagement. All-Ways Connected. We will announce the winners on Atlas and Khoros social channels and present them with an award during our virtual Khoros Engage on October 14th. Best-in-Class Care. Best-in-Class Community. Bottom Line Savings Rock Star.

Conference 52

Conference Connections Customer Engagement Engagement 52

Lithium

JUNE 29, 2020

Best-in-Class Marketing. Better Together: Customer Engagement. All-Ways Connected. We will announce the winners on Atlas and Khoros social channels and present them with an award during our virtual Khoros Engage on October 14th. Best-in-Class Care. Best-in-Class Community. Bottom Line Savings Rock Star.

Conference 52

Conference Connections Customer Engagement Engagement 52

Experience Investigators by 360Connext

NOVEMBER 3, 2014

Our customers LOVE us, though.” This is about staying connected to what could move your company forward, even when things seem to be going fine. Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. ” See the difference?

How To 271

How To Leadership Social Media Consulting 271

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100