eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. Presenters.

Connections 93

Connections Conference Innovation Customer Engagement 93

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement. What does a virtual conference mean for you?

Conference 58

Conference eBook Roadmap Travel 58

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. They also look at how you respond to customers. C ommunity is your brand’s biggest billboard and welcome mat.

Conference 98

Conference Customer Success Leadership Sales 98

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). As a Calabrio Champion, he eagerly connects with countless prospects to discuss Calabrio ONE solutions.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. The first step is to connect your channels.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Use customer data in all aspects of your business.

Conference 52

Conference Self Service Social Media Contact Center 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. About Calabrio Customer Connect: October 27-28, 2020.

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. With so many new and connected devices, we as consumers are now living our lives through devices. Here are our five big takeaways: 1.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Social Media Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Avaya

FEBRUARY 13, 2018

After an initial exchange with the bot it was determined that a live agent was needed, so after a lengthy hold, a voice connection is established with the agent. But the agent has no context explaining who I am and why we have been connected. Happy customer! Retained customer! How do you think this ends?

Contact Center 67

Contact Center Customer Engagement Chatbots Engagement 67

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). About Calabrio Customer Connect. This year, C3 was held as a virtual event.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

Customer Success 52

Customer Success Conference Case Study Study 52

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. How Cadillac put customers in the driver’s seat in the luxury hybrid market. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. Location- Dublin, Ireland.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

CustomerSuccessBox

AUGUST 25, 2022

However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed. It is advisable to follow industry events to understand the altered and advanced customer expectations. Suggested Read : Top 10 SaaS Conferences of 2022. Customer Service Revolution. Did you miss them?

Customer Success 52

Customer Success Conference Trends Customers 52

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. It is being held March 7-9th, 2016 in Orlando, Florida.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

CSM Magazine

JANUARY 18, 2024

. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement. “Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections.

Case Study 52

Case Study Groups Conference CRM 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Experience Investigators by 360Connext

NOVEMBER 17, 2014

I’ve seen big corporations try to remind employees about “the customer” in laughingly ineffective ways. One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them.

Social Media 282

Social Media Study Consulting Customer Engagement 282

Experience Investigators by 360Connext

NOVEMBER 12, 2014

And it’s a great way to help customers identify with your products and experience. These customers had, after all, self identified as adventure seekers. At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. appeared first on Customer Experience Consulting.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

CSM Magazine

SEPTEMBER 30, 2022

Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. The event celebrated companies charting the future of agent and customer engagement using Calabrio ONE through the annual Calabrio Analytics Competition and the ONE Awards.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

CSM Magazine

FEBRUARY 8, 2022

Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. Brands have to start conversations and engage with customers without losing their human touch in the virtual space. Airmeet provides an innovative platform that benefits both online and offline conference features.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Lithium

APRIL 12, 2021

All-Ways Connected. Better Together: Customer Engagement. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees.

Conference 52

Conference Social Media Video Connections 52

TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Grade.us

JULY 18, 2017

The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. But marketing conferences are more than just a reminder to keep seeking information on this constantly evolving industry. Link for more information: The Place Conference.

Conference 38

Conference Case Study Tips Advertising 38

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless.

Customer Experience 104

Customer Experience Consulting Conference Groups 104

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. So, what's on the "dessert" menu of Engage 18? The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community.

Conference 29

Conference Roadmap Employee Engagement Tips 29

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Image via CESweb.org.

Marketing 110

Marketing Conference Innovation Transportation 110

Verint

APRIL 10, 2018

You can still find ways to tap into your inner cowboy while attending the Verint Global Customer Conference in the Big D, May 14-17. The Engage18: Global Customer Conference is all about making connections, right? So after the conference, why not take your new-found connections over to The Standard Pour.

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Conference Retail Connections Contact Center 26