Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. I’ve included the first two section of the nomination forms submitted by the seven winners.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

C Space

APRIL 6, 2020

Those at the front lines are our colleagues, family members, customers and partners – so we join the millions around the world who put them front and center right now, to support them as they provide care amidst Covid-19,” said Michael Sneed, Executive Vice President, Global Corporate Affairs & Chief Communication Officer. “We

Brands 52

Brands Hospitality Healthcare Banking 52

Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. As the name suggests, this cloud-hosted contact center covers all ground when it comes to communication – phone calls, online chats, emails, SMS (texts) and social media.

Contact Center 52

Contact Center Omni-Channel Call Center e-support 52

West Monroe

JANUARY 23, 2022

We see digital as the connective thread, as it is clear that not only new technologies themselves but also their applications and the resulting operating model shifts will be vital across the board. In many cases, that will mean adopting an omnichannel strategy and digital technologies to ensure consistent, seamless interactions.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. You can also get multilingual support that can communicate to consumers effectively to increase the geographical reach of your business. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

SurveySensum

MAY 20, 2020

Ford , a Multi-national company like Ford have initiated a ‘ Built to Lend a Hand ’ campaign that offers payment relief and credit support and Budweiser has redeployed $5 million to the American Red Cross. The power of automated technology will transform the in-store shopping experience. Need more dog treats for your furry friend?

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

ijgolding

OCTOBER 28, 2016

As an example, look into the member groups that exist for most industries, from retail and finance to hospitality and gambling. With her vast knowledge in these areas, she has been able to create a number of informational pieces focusing on technology and education. Amy studied Sociology and Human development in Arizona.

Social Media 120

Social Media Groups Hospitality Advertising 120

BirdEye

FEBRUARY 6, 2023

The advancement in communication technology has impacted patients and service providers in the healthcare industry. While many traditional marketing strategies available, social media is one of the most critical channels for healthcare brands and professionals to connect with younger audiences seeking information online.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

Currency Alliance

NOVEMBER 17, 2020

The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. Can you understand why your customers behave in specific ways?

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Circular Edge

MAY 10, 2022

Put simply, an ERP system helps unify people, core business processes and technology across an organization. Enterprise resource planning systems unify critical business functions like finance, manufacturing, inventory and order management, customer communication, sales and marketing, project management and human resources.

Resources 52

Resources System Software Financial 52

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic. Taking action.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. voucher-based.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Create and customize multi-channel auto-request campaigns to maximize the reviews you receive. How do reputation management software solutions help?

Software 47

Software Management Net Promoter Score Multi-Channel 47

CSM Magazine

APRIL 11, 2023

This means that providing an exceptional, above-and-beyond level of customer service in your hospitality business is more important than ever before. Guest communication software is the perfect solution. Tech can help.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

Magellan Solutions

JULY 15, 2021

Moreover, they maximized their mode of communication by using phone, email, and LinkedIn touches in an integrated outreach cadence. . They have B2B partners all over Europe, delivering innovative technology for app and web development. They were able to identify those segments most receptive to a technology solution. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

TechSee

APRIL 7, 2020

To address the unprecedented fallout of the coronavirus, business continuity planning increasingly involves a reliance on remote support technologies that allow employees to work from home and reduce the technician dispatches that could put essential workers at risk. One such technology is Visual Assistance.

Hospitality 124

Hospitality Multi-Channel Groups Consumers 124

Avaya

MAY 10, 2019

Dramatic developments in communication technologies – mHealth, mobile phone apps, email notifications, online chat – have created an expectation of instant access across the consumer spectrum, including healthcare. From small clinics to the largest hospitals, patient expectations are rising.

Healthcare 55

Healthcare Multi-Channel Insurance Transportation 55

Avaya

APRIL 3, 2017

From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Technology has evolved to a point where there is now an inconceivable number of ways for customers to engage with brands, creating a communications environment that many companies simply aren’t set up to handle.

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57