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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Ask your employees for examples.

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5 Tips For Choosing the Right Survey Rating Scale

InMoment XI

Together, with our Director of Marketing Sciences, Sharon Allberg, in this post we’ll share with you a collection of best practice tips for using rating scales in your customer surveys What Is a Survey Rating Scale? Tip #3: Label Your Scales Appropriately How to best label your scale will depend on the scale length.

Tips 491
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14 tips on how to deal with difficult customers (+ examples) 

BirdEye

Instead, we’ve got 14 truly effective tips. Each tip is a strategic move, a practical step. Establish a proactive communication strategy 14. Demanding customer Perhaps the most difficult customer example is the demanding client. How to deal with them: Gently encourage communication by asking open-ended questions.

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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

How to Ask for a Review: Best Practices and Examples Your customers are often just a few clicks away from writing a great review of your business. Here’s an example of how to ask clients for reviews via email: Always remember to keep your message short and simple. Got a Minute to Share Your Experience with Us? Help Us Improve.

Examples 260
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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

So how should a CX practitioner go about bridging that gap in communication? To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples.

Tips 493
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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. For example, many insurance CX programs survey with metric-based questions and get consistently high scores from customers. Tip #2: Are Traditional Surveys Really Your Best Bet?

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Communicating CX: 12 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. 12 Tips to Help You Communicate About Customer Experience. Absolutely.