One Millimeter Mindset

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale? Out of sight.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

Customer Bliss

JULY 11, 2017

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design. Communication and storytelling. I communicated.”

Leadership 0

Leadership Customer Experience Report Innovation 0

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

One Millimeter Mindset

SEPTEMBER 13, 2018

Next, each of these critical components are required to communicate and collaborate with each other. Because collaboration and communication are perceived as “nice to have” soft skills. Mandatory assignment to a team is not the equivalent of communication and collaboration. Seamlessly. Interoperably. Develop Industry 4.0

Leadership 71

Leadership Communication Industry Knowledge Base 71

Experience Investigators by 360Connext

AUGUST 22, 2023

That’s right: your customer experience is shaped whether you focus on it or not. Customer experience is the total relationship your customer has with your organization through communication, interactions, and transactions. Most importantly, it’s about how your customer feels about those experiences.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! Especially when they are telling a story about how Customer Success is booming. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! I don’t know about you, but I love data. Numbers are the best. Who owns what, when, and how?

Study 52

Study Leadership Customer Success Chief Customer Officer 52

Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. And obviously, the last couple of months, as myself and my leadership have had to recast that vision.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

One Millimeter Mindset

SEPTEMBER 17, 2018

If we continue to keep our heads buried in the sand, assuming “someone else” is taking care of our customers because we are too busy, then we are not creating remarkable and enduring client experiences. The types of experiences which fuel customer success and customer retention.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

One Millimeter Mindset

APRIL 1, 2021

Cross Functional Customer Retention Is Key To Strategy. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Are Changing Client Needs Impacting Your Solutions?

Leadership 83

Leadership Consulting Travel Customer Retention 83

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

Innovation 115

Innovation Leadership Meeting Groups 115

Beyond Philosophy

SEPTEMBER 8, 2022

They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy. It could be increased market share, improved NPS, or higher customer retention.

Case Study 97

Case Study ROI Study Customer Experience 97

One Millimeter Mindset

AUGUST 11, 2020

Creating innovative solutions, instead of comfortable solutions, works best when you actually prioritize addressing unmet client needs. So you create robust – yet flexible and innovative – client-focused solutions. Consider whether your project outcomes end up being comfortable solutions, rather than innovative ones.

Innovation 94

Innovation Leadership Meeting Communication 94

One Millimeter Mindset

NOVEMBER 24, 2020

However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Instead, this internal customer discovery exercise allows you all to uncover what external clients really value. Retaining Clients leverages Innovative Customer Retention Strategies.

How To 95

How To Leadership Exercises Innovation 95

One Millimeter Mindset

DECEMBER 24, 2020

Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Her One Millimeter Mindset programs translate across communication disconnects between people and professional disciplines.

Leadership 121

Leadership Innovation Industry Communication 121

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. Often, the best responses to your customers’ voice do not happen immediately.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

One Millimeter Mindset

AUGUST 4, 2020

Are you more innovative in response to the business ecosystem in which you operate? Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. First, how has the quality of deliverables been impacted? Why is that? Contact Babette here.

Innovation 118

Innovation Leadership Communication Tools 118

Customer Bliss

MAY 2, 2019

It takes skill to synthesize the knowledge you’ve gained and then disseminate in a way that will help leaders make financial, cultural, and leadership decisions. She said that though people were happy to receive flowers and nice messages, it didn’t correlate to customer retention.

Company 149

Company Strategy Chief Customer Officer Financial 149

One Millimeter Mindset

APRIL 20, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. She is a member of the ASQ, SHRM, PMI, the National Speakers Association.

Company 79

Company Leadership Consulting Innovation 79

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

MARCH 23, 2021

Partially because your employer may not have adequately defined it to themselves, let alone adequately communicated what it means to you and for you. Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership. One bite at a time.”

Leadership 76

Leadership Consulting Innovation Communication 76

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. Not only that. No one is perfect (see, an excuse).

Innovation 70

Innovation Customer Retention Leadership Sales 70

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. How do CCOs influence product development and innovation?

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Software 52

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. And that’s great for experience leadership! Your Marketing team supports customer retention in balance with customer acquisition.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

One Millimeter Mindset

DECEMBER 17, 2020

As a result, they utilize their skills to anticipate and innovate for what is ahead, so you better serve clients together. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention.

Innovation 98

Innovation Leadership Industry Tools 98

One Millimeter Mindset

JANUARY 12, 2021

First scenario: You know you may not be professionally understandable when the majority of your communication is full of big fancy STEM terms and acronyms. Plus, you waste the opportunity for creativity and innovation, together. Do any (or all) of these vignettes sound familiar? What other scenarios would you add? Contact me here.

Innovation 84

Innovation Culture Leadership Meeting 84

One Millimeter Mindset

DECEMBER 15, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Engage me to present a One Millimeter Mindset program! Contact me here.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

NOVEMBER 17, 2020

How do you liberate yourself from today’s noise to take your invited and trusted seat at the leadership table, tomorrow? Are you an order-taker or innovator? I am a refreshingly extroverted STEM professional and left-brain thinker specializing in professional innovation, cross-functional leadership and client retention.

Leadership 78

Leadership Innovation Meeting Measurement 78

One Millimeter Mindset

FEBRUARY 23, 2021

Is your voice clearly and consistently communicating beyond your current functional role? Is group-think more valued than creative tension and innovation? Babette Ten Haken leverages Voice of the Customer methodology to catalyze individuals, teams, and companies to translate the value of change. Or are you out of sync?

Leadership 79

Leadership Innovation Consulting Course 79

Blake Morgan

JANUARY 20, 2022

She shares thoughts and insights on improving all aspects of the customer journey. . Bill is a speaker, author and blogger who focuses on customer service for front-line employees and customer-centric leadership for managers. His blog features tactical advice on customer service and the contact center. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Kayako

MARCH 21, 2017

The customer quotient study suggests there are six drivers of customer trust: Stability – a brand must have a foundation or stability. Innovation – a brand must continue to develop & innovate. “Our executive leadership and manager constantly emphasize the importance of freedom and transparency. .

Interaction 211

Interaction How To Self Service Customers 211

SurveySensum

APRIL 1, 2024

It is these qualities, communicated effectively and honestly, that can elevate a startup to become a respected and successful brand in the eyes of its target audience. Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention.

Brands 52

Brands Case Study Social Media Feedback 52

One Millimeter Mindset

SEPTEMBER 27, 2018

However, as we hone our professional expertise, targeting perfection, often it is our communicated imperfection, in dialogue, which creates the greatest connection. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

SurveySparrow

JUNE 30, 2023

These skills enable individuals to effectively manage and enhance customer experiences, drive satisfaction, and contribute to the overall success of the organization. Excellent listening skills are also important to understand customer needs, concerns, and feedback. Please enter a valid Email ID.

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Babette Ten Haken is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Year-over-year high rates of client retention.

Company 96

Company Sales Leadership Innovation 96

One Millimeter Mindset

OCTOBER 22, 2018

Frequently, the stage for customer disloyalty is set because front-line employees have no control over leadership and management decisions. Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Is your customer loyalty program in need of a major overhaul?

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Strategy 70

Strategy B2C Leadership Customer Retention 70