Comm100

MARCH 7, 2019

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer service. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. AI and Bots: Are you ready?

Chatbots 100

Chatbots Technology Social Media Examples 100

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lithium

MAY 7, 2024

Marketing Khoros Social Media Management Fresh Features - Episode 4 Check out the latest product release for Khoros’ Social Media Management. 2024’s top social media trends: How social listening maximizes their potential 2024’s social media marketing landscape focuses on one guiding principle: prioritization.

Self Service 52

Self Service Social Media Gamification Customer Care 52

InMoment XI

OCTOBER 24, 2023

Elevate Your Business with a 360-Degree View of Customer Interactions Integrating Multiple Data Points The modern customer interacts with businesses across a myriad of channels: from traditional phone calls and emails to social media, chatbots, online reviews , and even in-person visits. Enter analytics.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Gainsight

JUNE 13, 2024

Now, think about how your Product, Marketing, and Sales teams promote your product to customers and prospects—emails, social media, internal enablement, and in-app notifications. Say “Hey” on Social Media or in Your Community Your customers are humans. Social media is a two-way street, though.

Social Media 52

Social Media Course Case Study Chief Customer Officer 52

BirdEye

SEPTEMBER 22, 2023

This article was inspired by insights from a recent webinar featuring Ben Fisher, co-founder of Steady Demand, Steve Wiideman, CEO and Sr. Watch the full webinar here. Optimize website experiences AI chatbots allow you to engage website visitors in real-time through conversational interfaces. Look for high-potential use cases.

Social Media 57

Social Media Chatbots Tools Tips 57

Comm100

FEBRUARY 10, 2022

Glossier’s customer service department responds to buyer messages and comments on social media. Customer data comes through various channels—email, website, social media, and sales calls. Use chatbots. A chatbot is an effective avenue for brands to offer real-time customer support at any hour of the day.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

CSM Magazine

JULY 4, 2019

From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. Join this exclusive 45-minute webinar (or receive the recordings) here. Join this exclusive 45-minute webinar (or receive the recordings) here.

Self Service 45

Self Service Customer Service Gamification Social Media 45

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers are also leveraging chatbots to handle basic customer queries.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

NOVEMBER 6, 2023

A Contact Center’s Toolkit of Automation Tools From Interactive Voice Response (IVR) to Chatbots, these innovations drive efficiency, enhance customer interactions, and boost agent performance. Chatbots: Chatbots engage with customers through chat interfaces, offering instant responses to common inquiries and automating routine tasks.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

BirdEye

NOVEMBER 30, 2023

Digital marketing for law firms includes a combination of strategies like: Search engine optimization Pay-per-click ads Social media marketing Email marketing Content marketing Digital marketing allows much more precise targeting and measurable results. There is also often a substantial upfront cost involved.

Marketing 109

Marketing Social Media How To Advertising 109

Avaya

NOVEMBER 2, 2017

At the recent Monage Conference , where Jeff Pulver invited me to speak, I talked about chatbots and shared how they can transform customer experiences for large enterprises. It was a perfect topic for the mix of customers and entrepreneurial chatbot developers in attendance. Chatbot technology is growing at such a rapid pace.

Chatbots 57

Chatbots Customer Experience Self Service Contact Center 57

ShepHyken

MARCH 26, 2019

In Shep’s Opening Monologue… He discusses the pros and cons of chatbots. The Interview with Natalie Petouhoff: Companies that become too enamored with chatbots, AI, and other technologies can risk losing touch with their customers. Social media has transformed how customers and businesses interact.

Chatbots 125

Chatbots Contact Center e-support Social Media 125

CX Journey

MARCH 7, 2019

While easily switching brands due to a bad experience, customers are socially influential in making or breaking brand reputation. We are witnesses to the impact social media can have and an individual’s reach in getting noticed. AI-powered chatbots are a solution to enhance - not replace - agent-led customer support.

Competitive Advantage 105

Competitive Advantage Self Service Customer Experience Chatbots 105

CSM Magazine

AUGUST 25, 2023

For example, social media messaging to access customer service increased by 110% between 2020 and 2021. This makes it clear that it is important to look at how you and your customer service teams interact with users on social media platforms – including comments and private messages! Use Media (Including GIFs!)

Customer Service 52

Customer Service Social Media Chatbots Course 52

Bold360

JANUARY 23, 2019

?. In all the hype of AI and the rush to get something “out the door”, companies are starting realize how poor AI and chatbot design can be detrimental to a business. Having a chatbot that can control conversations and solve problems all while keeping the user engaged and feeling great about the interaction is key.

Chatbots 66

Chatbots Training Social Media Interaction 66

CX Journey

MARCH 7, 2019

While easily switching brands due to a bad experience, customers are socially influential in making or breaking brand reputation. We are witnesses to the impact social media can have and an individual’s reach in getting noticed. AI-powered chatbots are a solution to enhance - not replace - agent-led customer support.

Competitive Advantage 81

Competitive Advantage Self Service Customer Experience Chatbots 81

Playvox

MARCH 19, 2024

From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. It is influencing what we see on social media and when researching “how to” at work.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Social Media Engagement: Identify which social media platforms your target audience uses most and establish a strong presence there.

Strategy 52

Strategy Social Media Advertising Analytics 52

Team HGS

AUGUST 22, 2017

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. With these results, Lauren elaborated on how brains and human support (via trainers, solutions architects, analysts, and other roles) are essential to coordinate with these bots, in order to build optimized experiences. How do they do that?

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52

CSM Magazine

JULY 21, 2023

AI-powered chatbots and natural language processing tools can analyse vast amounts of data in real time, identify trends, and provide actionable insights. For example, data can be used to: Understand customer behaviour: track customer interactions with a business, such as website visits, purchases, and social media engagement.

Customer Insights 52

Customer Insights Social Media Groups Chatbots 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” The discount carrier now directs callers to its website, mobile app, social media, WhatsApp and chat. “It

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

NICE inContact

SEPTEMBER 27, 2019

Because there’s another reason we’re at a turning point in customer service and customer experience: AI and chatbots are doing more and more, yet most customers still prefer to do business with a human. In addition, Kampyle reveals that 87% of customers think brands need to put more effort into providing a consistent experience.

CRM 138

CRM Contact Center Return on Investment Call Center 138

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

FEBRUARY 27, 2024

Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. RELATED ARTICLE The Power of Real-Time Monitoring in Call Centers AI and Chatbots AI and chatbots are transforming customer service by automating responses to common inquiries and providing instant assistance.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

OCTOBER 17, 2023

Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important. Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.”

Call Center 59

Call Center Management Contact Center Contact Center Software 59

SurveySparrow

OCTOBER 20, 2021

Begin with minor tasks, such as using task management software or implementing a chatbot to your website. . Monitor social media. Social media is an incredibly efficient way to gather information. People use social media to share their daily lives experiences, potentially including those about your brand.

Customer Experience 59

Customer Experience Social Media Chatbots Net Promoter Score 59

NobelBiz

JUNE 26, 2023

This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media. If your human resources department is lagging behind, we encourage you to watch two webinar episodes that can take your game to the next level.

Call Center 52

Call Center Contact Center CRM Social Media 52

Lithium

MARCH 1, 2022

The trouble here is that TikTok marketing isn’t like marketing on other social media channels; businesses have to buy into existing trends and make their content not only relevant but casual and entertaining. Webinars & Events Some event areas are limited to Khoros customers only. Hello to all of our Atlas members!

e-support 52

e-support Entertainment Analytics Social Media 52

SurveySparrow

DECEMBER 11, 2020

During the slowdown, people start to engage more with social media and social ads. As people are spending more time, online businesses have a tremendous opportunity to advertise their brand and engage with their customers through social channels. . So, you already understand the value of live videos in advertising.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. 2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Totango

AUGUST 23, 2022

Social media posts and ads. Live chat and chatbots. Video chat. This may occur through encountering your brand or product through a search engine result, a search engine ad, a social media post, a video, a review on a technology website, word-of-mouth or other means. Video content and ads. FAQ guides.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Lithium

SEPTEMBER 29, 2022

Next, a group of people, through the power of social media, band together to make hundreds of calls to your contact center and tweet thousands of times to your brand in a day to display their disdain for your brand. Using digital care first, customers can get their answers handled by chatbots, self-service, and community.

Airlines 52

Airlines Self Service Effort Score NPS 52

Lithium

SEPTEMBER 14, 2022

Next, a group of people, through the power of social media, band together to make hundreds of calls to your contact center and tweet thousands of times to your brand in a day to display their disdain for your brand. Using digital care first, customers can get their answers handled by chatbots, self-service, and community.

Airlines 52

Airlines Self Service Effort Score NPS 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Next is the conversation timeline, which organizes customer interactions across all channels (email, chat, social media, etc.).

Self Service 52

Self Service Software Knowledge Base Social Media 52

Playvox

FEBRUARY 16, 2024

From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. Data from omnichannel customer touchpoints — calls, social media, email, online chat, and more — provides companies with greater insights on customers.

Contact Center 75

Contact Center Management Effort Score Call Center 75

SurveySensum

OCTOBER 12, 2022

Lacks customer support: Customers cannot rely on customer support as there is no live chatbot when required, no phone line and, when you send them emails, you don’t know when they’ll reply. Live chat, webinars, emails, help docs, 24*7 support, and training for the free users. Chatbot, email, FAQ, help articles.

Survey 52

Survey Chatbots eBook Feedback 52