NPS: Achieving Brand Loyalty by Closing the Feedback Loop
Kayako
FEBRUARY 14, 2017
Loyalty takes time. It takes energy, effort, and a willingness to understand. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. Fortune magazine published an article titled Why Startups Fail, citing post-mortems done on 101 startups. Case in point.
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