NetBase

AUGUST 17, 2020

Is your brand on track to best the competition as we round out 2020? Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report.

Social Media 56

Social Media Survey Marketing Analytics 56

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology.

Entertainment 40

Entertainment Social Media Report Industry 40

Magellan Solutions

DECEMBER 5, 2021

Why Choose To Have an Ecommerce Outsourcing Service? Outsourcing ecommerce services is a complicated business practice. It’s an effective way for SMEs in the industry to cut costs and become more efficient. Providing high-quality products is only half of the battle in the eCommerce industry. TALK TO US!

Ecommerce 52

Ecommerce Social Media Competitive Advantage Financial 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media How To Ecommerce Advertising 98

CSM Magazine

AUGUST 22, 2023

The highly competitive nature of the trades industry demands a constant influx of fresh clients to sustain growth, drive profits, and secure a steady stream of work. To Get new customers and successfully retain them hinges on the creation of a strong and authentic brand identity.

Industry 52

Industry Social Media Advertising How To 52

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. monitor brand heath.

Social Media 65

Social Media Report Survey Marketing 65

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% in 2019 to $3.535 trillion, and by 2023, the industry is expected to be worth US$6.54 Sephora is a notable example of a brand using chatbots effectively.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. So, aren’t brands missing out on essential feedback data? Understanding these differences and how they complement each other can help brands achieve a broader CX perspective.

NPS 146

NPS Comparison Survey Net Promoter Score 146

Magellan Solutions

MARCH 26, 2021

Call center ecommerce services at Magellan Solutions. The BPO industry in the country has expanded over the years. eCommerce Call Center Services We Provide: Loyalty programs. eCommerce seems to be in a pretty good spot. Continuous improvements are being expected from eCommerce customer service outsourcing.

Call Center 52

Call Center Ecommerce Strategy e-support 52

Magellan Solutions

MAY 7, 2020

With quarantine measures in place around the world, demand for ecommerce is stronger than ever before. To meet these demands, ecommerce outsourcing is a solution to mitigate financial risks while coping with demand. Outsourcing is a cost efficient solution for rapid ecommerce business growth. What is ecommerce outsourcing?

Ecommerce 52

Ecommerce Social Media Loyalty Programs Industry 52

NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. The EMEA economy has experienced an economic leveling in recent years, with industrial production in EMEA on a downward trend since 2018. Brand health management.

Social Media 53

Social Media Report Survey Marketing 53

Magellan Solutions

APRIL 4, 2021

Best platforms for ecommerce full outsourcing. In addition, you need to figure out the best eCommerce platform for your business. Have you decided to outsource ecommerce development? Graphic Design – Designs brand identity and makes you stand out. The BPO industry in the country has expanded over the years.

Ecommerce 52

Ecommerce e-support Social Media Financial 52

Magellan Solutions

JUNE 23, 2021

When in debt, outsource your ecommerce call center services. It’s just that the pandemic has been destructive in all angles for most retail industries. What do you gain when you outsource ecommerce customer service . Have you decided to outsource ecommerce development ? Ecommerce outsourcing at Magellan Solutions.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

NetBase

SEPTEMBER 4, 2020

Brands need to create a lean, mean data capturing machine that can aggregate, analyze and inform enterprise-wide decision-making. One that can take that actionable insight and get it in front of target segments at the speed of social, which is lightning fast most days. Social & Relationships. Sales & eCommerce.

Tools 98

Tools Brands Ecommerce Advertising 98

CSM Magazine

SEPTEMBER 11, 2021

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge. If you want to find an eCommerce platform that can function as an ERP system, view here.

Ecommerce 52

Ecommerce Customer Experience Social Media Tips 52

NetBase

JULY 22, 2020

Like many industries worldwide, the luxury goods market has had its hands full. Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. What luxury consumers really want from brands. 5 top luxury brands and what they’re doing different. 81% of U.S.

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

FEBRUARY 26, 2020

There’s so much noise online that brands find it increasingly challenging to quickly and accurately distinguish between critical and non-essential business issues. NetBase Quid captures the most complete picture for brands, with an insight combo that businesses will be hard pressed to find elsewhere. And we’re going to show you how!

Consumers 67

Consumers Brands Social Media Marketing 67

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

NetBase

APRIL 24, 2019

Wondering how top Automobile, Beauty, Fashion, High-end, Hotels, Jewelry, eCommerce and Retail luxury brands are faring in this increasingly social media-driven environment? You can see what we discovered in NetBase’s 2019 Luxury Brands Industry Report – but first, a preview with some highlights! So were we!

Report 40

Report Industry Brands Effort Score 40

NetBase

JUNE 16, 2020

There’s a short list of “must have” items that every brand needs to succeed, and the right social intelligence tools certainly dominate much of it these days. Brands can make it one minute and break it the next with social media missteps. About Social Intelligence Tools. About Social Intelligence Tools.

Tools 60

Tools Brands Social Media Analytics 60

SurveySparrow

JUNE 28, 2023

The true essence of a personalized customer experience lies in tailoring the individual’s journey with your brand to meet their specific needs and expectations. It provides brands with a competitive edge, differentiating them in a saturated marketplace. Thus, it fosters customer engagement, driving an uptick in conversion rates.

Industry 52

Industry Tips Customer Experience Healthcare 52

CX University

JANUARY 15, 2020

SaaS consultant Nichole Elizabeth DeMeré explains that companies with superior CX saw an increase in customers and regardless of the industry, CX leaders had as much as a 26%-point lead. With that in mind, we’re going to look at 5 thriving industries and how CX has helped them excel. Ecommerce/Technology. Packaged Snacks.

Industry 52

Industry Airlines Ecommerce Social Media 52

AWS Machine Learning

OCTOBER 19, 2023

From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. Companies increasingly rely on user-generated images and videos for engagement.

Training 108

Training Data Social Media Ecommerce 108

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on.

Ecommerce 52

Ecommerce Chatbots How To Feedback 52

TechSee

OCTOBER 2, 2019

The days of long-term customer brand loyalty to brands are over. Other industries faced with high churn rates due to poor customer service include retail/ecommerce (12%), healthcare-related products or services (12%), insurance (11%) and banking/financial services (11%). Customer churn is widespread.

Survey 164

Survey Customer Service Social Media Telecommunications 164

SuiteCX

JUNE 16, 2017

Over the last 10 years the retail industry has been radically transformed. Disruptions in the Industry. Today retail is all about personalization and AI is the powerhouse that recommends products you might like to try … sends coupons for things you’ve already purchased … and redesigns web home pages based on user social media profiles.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

Brands 62

Brands Report Telecommunications Automotive 62

QuestionPro Audience

FEBRUARY 15, 2018

As an industry leader in market research, people look to us for thought-provoking content. More than half of those surveyed (62%) accurately recalled the advertised brand of LGBTQ-themed commercials. 8 – Social Networks and their Importance in eCommerce Gateways. 1 – The Cultural Borders of Songs.

Infographics 170

Infographics Ecommerce Government Social Media 170

Doing CX Right

AUGUST 23, 2020

ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. Experts agree that it can be challenging to engage your customers with your brand. What is Brand Loyalty? Love of the brand. Why Build Brand Loyalty?

Loyalty 52

Loyalty Brands Social Media Competitive Advantage 52

NetBase

JUNE 12, 2020

Safety and the service industry intel – what is being said, and how customers feel about it. Ecommerce may play savior to brick and mortars, and by the year 2040, as much as 95% of shopping will be facilitated by it. Eighty-four percent of consumers will buy from a brand they follow on social media over competitors.

Consumers 67

Consumers Social Media Ecommerce Retail 67

CSM Magazine

DECEMBER 19, 2022

eCommerce Companies Conduct Business on Social Media. Statistics indicate that close to 35% of eCommerce startups start working by marketing and selling their products and services on social media platforms. This is why marketing and communicating with the audience must align and coordinate their activities.

Customer Service 52

Customer Service Marketing Social Media Ecommerce 52

Comm100

MAY 25, 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the adoption of new technologies. Further social upheavals amongst workers and customer expectations have also occurred. Instead, agents can focus on building value for the brand.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Lumoa

FEBRUARY 2, 2023

According to research, 95% of consumers believe customer experience is the key to brand loyalty. The customer experience (CX) is a customer’s impression of an organization or brand based on their interactions with you. Technology, mainly eCommerce , has changed the way people shop. We’ll talk more about the NPS in a bit.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. It’s the customer who determines when and how they reach out to a brand. You probably already noticed that the quality of customer service varies greatly by industry. Telecoms are in high demand of social customer service. Travel & Hospitality.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Ecommerce Social Media Advertising 52

CSM Magazine

JULY 19, 2021

And even though new stores pop up every day, the market is still vast, and that’s why so many people are hopping into the eCommerce scene. Sadly, not everyone joining this industry stands to make a profit. On the brighter side, there are business owners who are making a killing in the industry. Don’t Ignore Social Media.

Tips 52

Tips Social Media Ecommerce How To 52