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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

BlueOcean

After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. But we’ve got you—just grab a copy of our latest eBook. The post You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook] appeared first on Blue Ocean.

eBook 177
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How Quick Service Restaurant Brands Can Drive Profitable Guest Experience Programs

InMoment XI

With this goal in mind, InMoment gathered the three most important steps quick service restaurants can take to achieve better guest experiences in our new eBook, “How Food Services Brands Can Evolve Guest Experience Programs.” How do I understand the overall experience guests are having with my brand?

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Download the eBook: Can Tech Help Battle Problematic Gambling? 

Optimove

But if consumers perceive a brand as not sufficiently investing in their wellbeing, the brand risks losing their loyalty and business. When players sense that operators aren’t adequately addressing problematic gambling behaviors, it could jeopardize their loyalty to the brand. For more insights, request a demo.

eBook 52
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At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands

InMoment XI

Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships. Looking for a few real life examples of how brands have done this?

Financial 295
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

That’s why we wrote this eBook. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.

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6 Tips for Success with Brand Tracking

2020 Research

You know how important brand tracking is to help your organization stay competitive and better connected with customers. Unfortunately, navigating the complexities of brand tracking and pulling out actionable insights can be daunting. The post 6 Tips for Success with Brand Tracking appeared first on Sago.

Tips 98
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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

That’s why we’ve taken everything we have learned by working with best-in-class brands and distilled those learnings into five simple steps you can follow to make sure you build a contact center that works for you, and works for your customers. However, building an effective, consistent contact center experiences can be overwhelming.

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How to Make Every Survey a Top Customer Experience!

To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program. When you put these four pieces in place, your surveys can become powerful experiences that deepen, instead of damage, your customer’s relationship with your brand.

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The Rise of the Customer Marketer

Ultimately, if you treat them right, they’ll turn into advocates for your brand. From marketing backwater to starring role, this eBook by Influitive explores the changes taking place in customer marketing from the perspective of customer marketers themselves (and explains just why it’s so crucial to customer engagement).

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

This is your chance to create unprecedented brand awareness, bring in the best leads sales has ever seen, and play an instrumental role in generating new and existing business revenue. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy.

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4 Steps to Developing Your Customer Care Strategy

That’s why brands today need to design a modern customer care strategy that not only addresses their customer’s needs, but also removes effort and frustration. This eBook outlines 4 steps that address the major points you need to consider when building a customer care roadmap.