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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. In our customer service research , social media is low on the list of ways a customer wants to connect with a company or brand. I was drawn to this article because of its title. It’s a win-win-win.

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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. In our customer service research , social media is low on the list of ways a customer wants to connect with a company or brand. I was drawn to this article because of its title. It’s a win-win-win.

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5 Top Customer Service Articles For the Week of December 21, 2020

ShepHyken

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. million customers. My Comment: Time to learn from another hot brand. Thank you, Dan!)

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

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5 Top Customer Service Articles of the Week 8-16-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. They quickly switch from one brand to another if these needs aren’t met. Managing the positive impact of a viral moment is key to getting those new customers to come back.

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Top 5 Customer Service & CX Articles for Week of November 13, 2023

ShepHyken

My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. In my book, The Amazement Revolution, I stress the importance of customer communities enhancing the customer experience. This one won’t let you down.

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